ComplaintsforTodd McMahon Inc.
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Complaint Details
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Initial Complaint
23/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used this firm for my *********************** services starting in 2017. I paid Todd McMahon $125/month until March of 2023. I have been trying continuously to have my consolidation release papers issued and they will not send them. I have left more than 15 messages in the past year, spoke to a lady twice who confirmed my mailing address and said she was mailing the papers that day. And I have never received anything. I need to have these documents as they affect my financial abilities moving forward.Customer response
23/02/2024
I left them an email and a voice-mail yesterday Feb 22, 2024 and Feb 1st 2024, and twice on Jan 15th 2024Business response
27/02/2024
Good morning,
Please see the attached copies of all communication between us and our client all our emails and voicemails are saved into their computer file. We did send the document to ****** after her message on Sept 13, 2023 to the address she left on the voicemail. The original document was send to her address *************************************************. I have looked into all our documents and do not have 15 messages from her requesting this document as you can see via the voicemail copies we had two requests. I will mail the document to her today once more; as well as email the document to her I will also set a date in my calendar to follow up with ****** to make sure he has the certificate of full performance. I do understand clients get frustrated when they are unable to get through instantly but all calls do go to voicemail and are logging in a book and in the computer file due to the fact they might need to be used in court due to the nature of our business. I hope with all this information the complaint will be removed and if you require any further information please do not hesitate to call or email.
************************;
TMI credit counsellor.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.