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Business ProfileforVancouver Exotics (Car Rental)
Current Alerts For This Business
In July 2023, BBB investigated Vancouver Exotics' business practices. This investigation was prompted by scam tracker reports. A consumer reportedly paid for a security deposit and the company would hold the funds on the credit card but to find out he was charged and received a refund less taxes and insurance but that was not explained told prior to the transaction. Another consumer reported he booked and paid for the rental car but did not receive the rental and was still charged.
BBB asked about their refund policy. BBB left a voicemail for Vancouver Exotics but as of September 5, 2023 has not heard back from the business. Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.
Additional business information
BBB also asked if they received explicit permission to post testimonials from their customers on their website.
The business did not respond to BBB’s request for revisions and clarification in its advertising.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 39 Smithe St, Vancouver, BC V6B 0R3
- BBB File Opened:
- 19/8/2022
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
26/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
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