Business ProfileforVancity Savings Credit Union

I was called by a number that came up as van ****. I called the number back when I saw it on my phone but it was not van ***** van **** wasn't mentioned it was a government collection agent. I then went to transfer my rent which is essentially all of my money as I am receiving wcb as a 100% injured worker, at that time I discovered that my account had been drained, including some kind of $50 fee for the privilege I suppose. I then called Van **** and spoke to someone who couldn't answer any questions, I've requested the transcript of that conversation. I was told the government agent also works for ***. *** as a 'special' agent which allows them to instantly steal money from people's accounts. This seems to me to have a lot of concerning issues, violation of my contract as a bank client, conflict of interest, violation of trust, not to mention emptying my fixed income the day before rent is due in a housing and homelessness crisis. They are not responding to my questions, and I want everyone to know that van **** is doing this. And I want to understand the legality of that.