7 Customer Reviews
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Review from Roxanne D
5 stars23/01/2024
I have an old house and I had a breaker that flipped and would not reset. The breaker controlled my office lights and outlets, (my computer and printer were down) I was in a bit of a panic so I called Expert Electric (I had used them before and was very satisfied) and got a next day appointment with a standby for same day. I got a call back shortly after and was told ********** would be on his way to take a look. **** was outstanding! What could have been a very long and arduous diagnostic turned into an efficient find and solution to the problem. The use of my office, den and some other critical lights were restored. Can't tell you how grateful I was to **** (so professional and good at what he does, very refreshing these days) and Expert Electric. I will be calling Expert Electric in the spring to have an overhaul done on some of my old electrical systems. I highly recommend them!! Thank you!! ******************************* 23,2024
Expert Electric Ltd. Response
24/01/2024
*******, thank you for the kind review. **** is a great electrician. We are happy you had a good experience.Review from Scott R
5 stars07/01/2024
Great expertise and great service. I needed to have a circuit breaker in my electrical panel replaced as it was overheating when the dryer was on. This had happened previously about 3.5 years ago and the prior repair was to simply replace the circuit breaker with the same model. When I placed my service request through BBB on December 29, 2023 an electrician from Expert Electric contacted me the same day. The electrician took time to take information, understand the problem and explain the cause, and recommend a more robust and lower cost alternative vs. simply replacing circuit breaker with the same model. The electrician arrived at the appointment on time, was very professional and took time to verify the work and operate the dryer. The price quoted was honoured and was very reasonable. Great experience.Review from Marion W
5 stars11/04/2023
I am very happy with Expert Electric .It is the 3rd time they have come to my home to do a small job and I am very pleased with the result .My request for service was answered promptly and an appointment was booked .The Electrician (**** )was very punctual and professional and explained the scope of work very well .He completed the job to my satisfaction .I will happily refer this company to my friends who might need electrical work .****** --*********.Expert Electric Ltd. Response
18/04/2023
Thanks for the incredibly kind words, ******! It was a pleasure working with you as well. We hope you'll think of us if you need any help in the future, as we'd be more than happy to come back and help out.Review from Bill M
1 star06/01/2023
Disappointed. I had dealt with this company a couple of years ago and was not impressed. I understood that management/ownership had changed so I decided to give them another try as I needed a new thermostat. Response time with a quote was great. When the electrician arrived he said the manager had quoted the cost of the thermostat too low and I had to pay 10% more than the written quote. The electrician had to call the manufacturer to talk him through the installation of the device and even at that he wasn't sure that it was working 100%. The manufacturer offered to send a new device and it was mutually decided that they would send it to my home. This was in late November and I still haven't received the device. If in fact the new device was sent to Expert Electric I shouldn't be charged the full price for the one that they supplied. I finally managed to program the thermostat myself. I have asked Expert Electric twice since November, for a copy of the invoice shown to me on the day of the installation for my own record but have not had the courtesy of any reply.Expert Electric Ltd. Response
11/01/2023
Mr. ******, Sincerely we are sorry for this. We always leave a copy of the invoice with the customer on site at the time of the job. Also we understand if you have misplaced it, we can absolutely replace it. Again sincere apologize for the unattended request. We will send it to you right away. This is the first time we have heard of this. Please call us directly if something of this nature happens.Review from Sandra K
5 stars23/07/2022
Excellent service! I submitted a request for a quote through BBB. The company called me back within minutes and was able to provide an appointment about 2 days later. Scheduling was easy and convenient. I had new smoke detectors installed - the work was quick, expert, and fairly priced. The electrician (Brad) was friendly and professional. I would not hesitate to use this company again and would recommend to others with full confidence.Review from Phyllis M
4 stars26/02/2022
Recently used Expert Electric in North Vancouver and couldn't be happier with the service I received. I greatly appreciated that Brad arrived at the appointed time to look at the jobs I needed done, gave me a quote I thought was reasonable and as specific supplies were needed ordered them and was back to complete the job within the week. I felt Brad went above and beyond to ensure my safety as a senior going forward and couldn't be happier with the service I received, I wouldn't hesitate to use them again in the future and will recommend Expert to anyone.Expert Electric Ltd. Response
28/02/2022
*******, Thank you for the kind review. Sincerely, we appreciate your business. Brad will be notified and glad to hear from it!Review from DH
1 star30/09/2021
I have received a SPAM TXT message from Expert Electric asking me if my electric heating is ready for winter. I have not used their service in the past. How did they get my number? ********* **** ****** * **** *** *** ***** ** ** ********* I don't even have electric heating. The TXT asks tell me to reply with STOP to opt out. **** ******** ** ******** *** *** **** *** **** ****** ** ***** ****** ** ***** ** *** **** **** **** *** **** ********* Shame on them for bad business practices. I will never call them when I need electrical service.Expert Electric Ltd. Response
01/10/2021
****, We are sincerely sorry to here this has disturbed you. We only have phone numbers of our past customers and to provide free $40 off of our services if needed. You have used our services in the past. We only meant to help, please dont take it personally. This is an automated system. We have removed your number. Thank you
Customer Review Rating
3.71/5stars
Average of 7 Customer Reviews
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