Business ProfileforBest Buy Canada Ltd.

I have purchase an Open Box - Canon PIXMA TR4720 Wireless All-In-One Inkjet Printer from Best Buy (************************************************************************************************************************). They advertise in their website that the product Includes a full warranty and all its original accessories. Upon checking the manufacturer starting guide that comes inside the box with the product, it says that one of the box contents is two ink cartridges, one black and one with color. I also looked up on Amazon and searched for the same product and model (**********************) and it also says that it include the cartridges. I contacted Best Buy via chat and explained my problem a few time. The attendant said to me that the printer I purchased does not include the ink cartridge and I would have to buy it separately. I explained a few times that both the manufacturer starting guide and the amazon link were stating that it was included, and they said it could be a misprint. I hardly believe that both the manufacturer and amazon would misprint this information and only Best Buy would have the correct information. They said ultimately that they couldnt help me because they were certain its not included and I would have to buy it separately. For me, that seems like false advertising, as best buy stated and I quote This Geek Squad Certified Open Box product: Includes a full warranty and all its original accessories and the manufacturer is saying that one of the accessories included should be the ink and they do refuse provide me that even with all the proof.The only thing I want is either the missing content to be shipped to my place or to receive a refund in the amount of the missing content so I can purchase it. I do not wish to return the product I purchased as its not my fault.