Customer ReviewsforBest Buy Canada Ltd.

I have purchase an Open Box - Canon PIXMA TR4720 Wireless All-In-One Inkjet Printer from Best Buy (************************************************************************************************************************). They advertise in their website that the product Includes a full warranty and all its original accessories. Upon checking the manufacturer starting guide that comes inside the box with the product, it says that one of the box contents is two ink cartridges, one black and one with color. I also looked up on Amazon and searched for the same product and model (**********************) and it also says that it include the cartridges. I contacted Best Buy via chat and explained my problem a few time. The attendant said to me that the printer I purchased does not include the ink cartridge and I would have to buy it separately. I explained a few times that both the manufacturer starting guide and the amazon link were stating that it was included, and they said it could be a misprint. I hardly believe that both the manufacturer and amazon would misprint this information and only Best Buy would have the correct information. They said ultimately that they couldnt help me because they were certain its not included and I would have to buy it separately. For me, that seems like false advertising, as best buy stated and I quote This Geek Squad Certified Open Box product: Includes a full warranty and all its original accessories and the manufacturer is saying that one of the accessories included should be the ink and they do refuse provide me that even with all the proof.The only thing I want is either the missing content to be shipped to my place or to receive a refund in the amount of the missing content so I can purchase it. I do not wish to return the product I purchased as its not my fault.

Hi ********,We're terribly sorry to hear about your recent negative experience with your recent BestBuy.ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Please note that we have escalated your concern and that you can expect to be contacted by one of our customer care associates from headquarters within the next few business days.Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

I ordered a baby swing off the online site, it came thru Purolator 2 days later, but they could not deliver as Best Buy put my Box number on the package instead of my physical address, now 6 weeks later, and me calling, messaging everyday, my package shows bring sent back to Best Buy, but I don't have my money back, WORSE company I've ever dealt with, will NEVER shop here again,

Hi ******,We're terribly sorry to hear about your recent negative experience with your BestBuy.ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Unfortunately, we were unable to to approve the address update request that you had initiated with Purolator - for future reference, it's worth noting that the only way for your shipping address to have automatically been associated with a PO Box is if you had used it on a prior order and it was not updated for your new purchase accordingly. To confirm, we have now processed a refund for your order and you can expect to receive the funds on your account statement within 3-5 business days, at the latest. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

Bought a laptop it broke so I got a new one and they kept charging me a warranty charge. And ****** a year membership. I canceled 4 months in and they refused to give me any money back

Hi ****,We're terribly sorry to hear about your recent negative experience with your Best Buy Membership purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

I will never order anything from Best Buy again after being defrauded by their online store. I ordered a Go Pro Camera Creators edition on sale from Best Buy. They charged my credit card ******. They never delivered the camera. They didn't issue a refund. I spent 6 hours with various bafflingly unhelpful customer service personnel, only to be told they deemed the order undeliverable, and no- there is no in-store or Purolator pick up option available. I have never had an issue having orders delivered to my home from any other online store. I am now out ******, and I don't have the camera.

Hi *****,We're terribly sorry to hear about your recent negative experience with your BestBuy.ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.To clarify, your package was deemed as undeliverable and returned to sender because Purolator regrettably is unable to fulfill deliveries to a P.O. box. Please accept our apologies for any inconvenience that this may have caused. We can confirm that your order has since been received back at our distribution center and a full refund has been issued to your original method of payment accordingly. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

Same, bought extended warranty and when the problem occured with my appliance I had to go through 3 repairs which weren't successful (not the problem yet), and on the fourth time the manufacturer messaged my saying that my fridge is not repairable and is faulty, so that means it needs to be replace. This is where the real problem happens - Best Buy ignores me for several weeks. I had to call or chat with GeekSquad agents almost every day. They only take my information and create new incident numbers, but the management above just never responds. They have all the paperwork from the manufacturer that THIS IS NOT REPAIRABLE, but no-one from BestBuy contacts me, at this point im living 2 months without a refrigerator and cannot buy groceries (dairy etc), being kept hanging that soon soon I will have to get a working fridge, but nothing. I had to contact every possible department, social media accounts, talk to store managers who promise to contact me in 48hrs but don't, resend manufacturer's confirmations.. I'm chasing a circus. Finally (today) I got a very short email from someone saying "Yes, you were correct.. someone from the store will contact you about getting a new fridge". No apologies, like I'm not a client who paid for premium coverage and was ignored for weeks but an annoying benefits abuser. My fridge broke so quickly that I'm not winning here by getting a new one, I have to buy a new coverage now too. If these appliances break so quick, stop selling them and stop recommending these brands to you customers, and most importantly fix the problem with whoever makes decisions above. Phone/chat agents do a great job understanding and filing the information but whoever receives it should have a better system. They are the problem. My issue has still not been resolved, but after you contact everyone and loose hope they start to move around. Definitely would not recommend GeekSquad anymore, few years ago it was a much better system.

Hi ****,We're terribly sorry to hear about your recent negative experience with the service that you've received through your Best Buy Protection Plan. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

I recently had to claim a warranty for a product I purchased from Best Buy, and the experience has been extremely frustrating and disappointing. When I first contacted Geek Squad to claim my warranty, they provided me with a bill that had a lower value than what I actually paid. This discrepancy was concerning as it suggested I wouldnt receive the full amount I was entitled to under the warranty.Seeking a resolution, I reached out to Best Buy directly. Best Buy was able to provide the original bill, which accurately reflected the exact amount I paid at the time of purchase. However, despite their assistance, the issue remains unresolved because the refund process has not included the tax amount I initially paid.The lack of a full refund, including taxes, has been unacceptable. Hence, I have escalated this issue to the Better Business Bureau (BBB) due to the inadequate handling and incomplete resolution provided by both Geek Squad and Best Buy. This experience has significantly diminished my trust in both services, and I am highly disappointed with the overall customer service.I urge potential customers to be cautious when dealing with warranty claims through Best Buy and Geek Squad, as my experience has shown significant gaps in their process and a lack of coordination that can result in incomplete refunds and unresolved issues.

Hi ******,We're terribly sorry to hear about your recent negative experience with your Best Buy ****************** request.From what we can see on our end, based on your recent interaction with our contact center agent, it appears that the order which you were referencing is for an item that does not actually have a protection plan associated with it. The credit which you were quoted reflects the amount that you would be owed for another one of your purchases with is covered by a protection plan, and we encourage you to review the details of your ongoing plans accordingly. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

Best Buy allows anyone to sell as a Market Place Seller, but then does not back up the customer if there is an issue. They make you correspsond directly with the seller. I purchased a laptop which they sent me the wrong one - a model that was significantly lesser quality then the one original purcahsed. They offered me a measly discount of $55 to keep the products although I could buy the exact same product locally for $200 less then what I was orignially charged. Multiple customers have not recived thier refunds from the seller Always Tech after sending back thier products as shown in the reviews. I contacted both the seller and Best Buy as the reviews had me feelinbg nervous about being scammed. I used the web code on my reciept to look up the product I purchased and the same product I purcahse is now listed with a completely different seller sitl with the WRONG description as they dont even have the correct product to replace it with. This all seems very scam like to me and Best Buys response was a simple "im sorry". They did not offer any help.

Hi ****,We're terribly sorry to hear about your recent negative experience with your Best Buy Marketplace purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.From the information that we have on file, it appears that the seller acknowledged the mistake in their product listing and made the appropriate corrections to prevent any further issues down the line. Additionally, they provided you with the option of either returning the item for a full refund or receiving an appropriate discount based on the unit cost of the product. Their communication was prompt and courteous and, from our perspective, addressed this unfortunate situation to a respectable standard of customer care. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

Beware!!!!I am writing to express my extreme dissatisfaction with Best Buy's handling of a warranty claim for a 55-inch TCL ** I purchased over a year ago. I paid extra for a two-year replacement warranty, and at the time of purchase, a Best Buy representative assured me that if my ** had any issues, they would simply provide a store credit for a new one.Recently, my ** started malfunctioning, so I opened a claim with Geek Squad. The next day, I received a shipping label but no packaging materials. I contacted support and requested a box to pack the ** for shipping, as I no longer had the original packaging. Support denied my request and instructed me to take the ** to the nearest Best Buy store for assistance.I drove to the store at *****************************************, only to be rudely told they could not accept the ** and that I would have to ship it myself. When I asked for a box to ship it, they refused and directed me to purchase one from **** However, the *** store did not have boxes large enough for the **. I then visited another Best Buy store at ***********************************************, where after much insistence, they finally accepted the ** but informed me I would have to wait for the Geek Squad to process the gift card.It has now been four days, and the ** still has not been shipped from the store. Each time I call Geek Squad, I am told to return to the store, which is highly inconvenient and frustrating. When I requested to speak with a supervisor, the call was abruptly disconnected.The entire process has been incredibly stressful, with rude staff, poor communication, and a complete lack of support. . I feel scammed and stuck, regretting ever purchasing a warranty from them. I strongly advise against purchasing any additional warranties from Best Buy

Hello ******,Thank you for providing us with the details of the issues you faced with your warranty fulfillment and returning your **. We apologize that you had to face so much inconvenience and completely understand your frustration. I have created case ******** for one of our Executive Associate to review and connect with the respective Store to progress successfully with the warranty fulfillment of the ** and check status of the gift card. As well provide any coaching to the respective party as deemed necessary.You will be contacted shortly via email. Please feel free to reply back with further information as necessary.Thank you for bringing this to our attention,Customer Care Team

Geek Squad Membership + 5yr Protection Plan rip off We bought a dishwasher from Best Buy on Cambie in ********* in 2022. They gave us $100 off on the dishwasher (or on installation, cant remember which) if we bought a Geek Squad membership, telling us we could cancel the membership anytime before it renewed for $289 one year later. I put a reminder in my phone to cancel it and went online to do so. That turned out to be impossible. I went to the store. They said you have to call the ***** number. We did that together on April 24/23 sitting in our car. We were on hold a long time. The person came back eventually to say that it was cancelled. The refund we requested for the $289 they had already improperly billed us on our credit card was not addressed. One year later on April 17, 24 we were again charged $268.79.for Geek Squad membership. I went to the ************* store, spoke to a manager named *****, who took action. He gave me $300 in cash, and walked me over to the Geek Squad office to get them to cancel the membership. I asked for some sort of record of the cancellation. They said they had no way of giving that. I suggested a screen shot be emailed to me. Along the way ***** explained that my 5 yr protection plan on the dishwasher would be cancelled along with the Geek Squad membership. I explained to him that meant the actual cost of the protection plan far exceeded the value of the appliance: $79 up front fee + 5 x $270 annual Geeks Squad fee. He hadnt thought of that. I asked him to ensure that customers were informed about the full cost of the protection plans going forward and that he pass the message up the chain of command, since this is not at all ****** or the sales staffs misdoing. It is their employer, Best Buy Canada who has put them in this unconscionable position and made them vulnerable to the polite yet pithy explanation ***** received from me this morning.

Hello *****,Thank you for reaching out to us and providing the details of your Home Member and 5 Year BBP issue.We apologize that you are having issues with billing and cancellation. Our aim is to assist you the best we can. Case ******** has been created for one of our Executive Resolution Associate to take a closer look at your Membership Plans and transactions as well as the cash you said you have already received. You will be contacted for further information and clarification in order to assist resolve this satisfactorily.Thank you for bringing this to our attention.Customer Care Team

BOUGHT A MACBOOK AIR FROM BEST BUY IN 2019 OPEN BOX AS A 'NEW' COMPUTER. DISCUSSING THE ***** APP w APPLE CANADA RECENTLY THE CONSULTANT ADVISED ME MY MAC COULD NOT BE UPDATED ANYMORE, BUT THIS SHOULD NOT BE THE **** UNTIL 2026 0R MORE? THEN MY BATTERY WAS ALSO NEEDING REPLACING. APPLE BOOKED AN APPOINTMENT WITH LONDON DRUGS TO REPLACE THE BATTERY. IN THE MEAN TIME I WENT TO BEST BUY TO DISCUSS THE ** SITUATION- THE COMPUTER *** SAID MY MAC WAS A 2019 NOT 2017 & THAT APPLE BEGAN PRODUCING THE MACBOOK AIR IN 2017 BUT IT IS A 2019 MODEL. THIS WAS FALSE. HE ALSO SAID THE COMPUTERS ON THEIR SHELF MAY SAY ITS A 2O22 BUT ARE 2O24 MODELS. "Um no, that doesn't make sense." HE THEN DID SOME CHECKING ON MY MAC AND AGAIN CONFIRMED MY MAC IS A ************************************************** 2017, BUT IT "IS" A 2019. THE *** THEN SAID 'WHAT IS THAT YOU WANT ME TO DO FOR YOU? '"Well, you can't do anything now about updates; but I need to keep using it as I am organising *******++ images. I want you to replace the battery at no cost to me." THE *** SAID UNFORTUNATELY THIS BATTERY IS NO LONGER AVAILABLE FROM APPLE. "Are you serious? That happened with my MacBook Pro. (purchased from Apple in 2012, the battery pooped out late 2019! ... 7yrs not 5 or 6yrs or 7yrs. 5 YEARS??!! and I am an infrequent user, not even everyday and short burst of use, not all day, or hours and hours. THEN THE *** SAID APPLE HAS REDUCED THEIR CARBON FOOTPRINT WITH NEW BATTERIES. THEY WILL NOT FIT IN YOUR LAPTOP BUT APPLE HAS AN OFFER TO REDUCE ANY NEW COMPUTER OF MY CHOICE BY $150 & REPEATING IT 2 X. I said I couldn't make the decision (yesterday) and left. So I called LONDON ************** Both said the battery is available and the ***** from Best Buy is "not a thing"SO... LONDON DRUGS IS REPLACING THE BATTERY AT THE C**T QUOTED BY APPLE. I will NEVER go into Best Buy ever again after their lying and misrepresentation of APPLE. I worry what else they are tell their costumers?? Shocking!!

Hi ****,We're terribly sorry to hear about your recent negative experience at your local Best Buy store. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team