![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforConnect Thermal Energy Solutions
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Our condo use Connect Thermal energy solutions to provide heating and cooling. They are the sole operator responsible for managing the meters and the associated systems. For the past 5 years, we've been paying the in-suite usage monthly. While 10months out of 12, we have the system and control off. The amount was around $1.15 +/-, each months are different even we did not adjust anything and left it off. Recently the in-suite charge doubled. I finally reached out to Connect to understand why's there energy consumption and why the increased of it. The general manger responds they cannot explain why there was energy usage, quote unquote "Its a mystery that will go unsolved." I understand few other from the same building have their meter reading wrong. This is a very dishonest company refuse to resolve their issues. I believe it is crucial to address this matter promptly and ensure accurate billing for all residents.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.