ComplaintsforSaje Natural Wellness
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Complaint Details
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Initial Complaint
29/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought the ***** ** Diffuser from Saje because they advertise a LIFETIME diffuser guarantee. After only using the diffuser 3 times, the diffuser lid broke and leaked water every where while still plugged in. Not only did this damage the diffuser beyond repair, it also created a significant safety issue. I called the Customer Experience team to try and get a replacement lid, but was disappointed to hear that they cannot replace the lid nor do they offer lid replacements. I called multiple Saje stores and found a similar response.This is beyond disappointing as a long time loyal Saje customer. I have loved using some of their other products and finally saved up to afford a diffuser. I'm very disappointed at the poor quality of the product and how unhelpful the customer experience team has been with honoring their Diffuser Guarentee.Business response
14/12/2023
Hi ******, we have sent you an email to reach a resolution. We look forward to supporting you fully.
Customer response
31/01/2024
The consumer contacted BBB and stated the complaint has been resolved.Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to you today to express my disappointment with the Aroma Om® Deluxe COOL MIST DIFFUSER in grey I recently purchased from your company. While I was excited to use the diffuser, I found that the lid was made out of an easily breakable material. Unfortunately, the lid dropped and cracked, rendering the diffuser unusable. I understand that accidents happen, but I was disappointed to find that there was no option to purchase a replacement lid for this product. I have made several attempts to obtain a replacement lid both in-store and online, but to no avail. As a result, I now have a product that I cannot use. I would like to request a replacement lid or a gift card for the same value as a gesture of good faith, as this was not noted in the product description on how easy the lid breaks and that no replacement lid is available. I believe that this would be a fair solution, and I hope that you will consider my request. I have been a loyal customer of Saje Canada for some time now and I hope that this issue can be resolved in a timely and satisfactory manner. I appreciate your attention to this matter and I look forward to hearing back from you soon. Thank you for your time and consideration.Initial Complaint
30/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently purchased an oil diffuser (***** **) from this company. Upon receiving it I noticed the product functionality does not match their advertised specs for 3h continuous and 6h intermittent. I contacted them about returning the item but was rejected and told even if the product was deemed to not match their own specs the best I would get is an e-gift card to buy more of their faulty products. * ** ******* * ******* **** ** ****** **** ******* *** **** ******* * ***** **** *** ****** ******** ****** ******* **** ***** ******* *** ***** ************ ****** ******. Do yourself a favor and stay FAR away from this company.Business response
31/03/2022
Hi there,
Thank you for your honest feedback. We're sorry that you're not happy with your diffuser and with our return policy. Please know that a member of our team is reaching out to you via email to resolve this matter. We appreciate your patience and understanding while we work to resolve this for you.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.