Business ProfileforAmherst Funeral and Cremation Services Inc.

We first contacted ********* early to mid January. It took nearly a full month for them to send paperwork. It took another week to get hold of another staff member (*******). We filled out 2 forms online with *******. She was very nice/professional. She said she enjoyed working in that profession and how rewarding it was for her personally.They didn't follow through on the paperwork submitted on their website and said they didn't have one of our forms at all! ********* somehow blamed us for it. This isn't true at all as I was on the phone with ******* as we filled out both forms. She acknowledged that they had both gone through. When we didn't hear back from ********* (our main contact), we emailed him and said we would like to talk to someone else if he was too busy. He was originally a gentle spoken, kind man who turned into an abrasive, rude so-and-so. According to him he was under a lot of pressure having to do the Owners' workload (due to his Father being in **************** as well as his own, and said he was under-staffed (******* was mysteriously gone) and he was over-worked. None of this needed to be shared with us at all. We have our own stress, we don't need to hear yours! I lost all faith in them we he told us this. All I wanted to do was to organize 2 cremations. An easy enough task you would think, but NOT for them. They are under-staffed, over-worked, irresponsible, and not interested in any new work as they are incapable of dealing with what they already have. No stability in their business.At first it's all salesmanship, until stress comes along and the real character comes out. Always read the bad comments NOT just the good and you'll see what's really going on. You don't need the added stress and aggravation you already have with losing a loved one. Don't bother with these people, you'll regret it if you do.Zero Stars (0) for making a tough time for us even tougher. Thoughtless, Careless, Insensitive, Unprofessional, Rude.