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Find a Location

Spence Diamonds Ltd. has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Spence Diamonds Ltd.

      888 Burrard St Vancouver, BC V6Z 1X9

    • Spence Diamonds Ltd.

      31 Famous Ave Vaughan, ON L4L 0B6

    • Spence Diamonds Ltd.

      20055 Langley Bypass Langley, BC V3A 8R6

    • Spence Diamonds

      410 Progress Ave Scarborough, ON M1P 5J1

    • Spence Diamonds

      25 Square 1 Dr Mississauga, ON L5B 2C9

    Business ProfileforSpence Diamonds Ltd.

    Jewelry Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Spence Diamonds Ltd. has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Spence Diamonds Ltd.

        888 Burrard St Vancouver, BC V6Z 1X9

      • Spence Diamonds Ltd.

        31 Famous Ave Vaughan, ON L4L 0B6

      • Spence Diamonds Ltd.

        20055 Langley Bypass Langley, BC V3A 8R6

      • Spence Diamonds

        410 Progress Ave Scarborough, ON M1P 5J1

      • Spence Diamonds

        25 Square 1 Dr Mississauga, ON L5B 2C9

      Headquarters
      888 Burrard St, Vancouver, BC V6Z 1X9
      BBB File Opened:
      19/9/1978
      Years in Business:
      46
      Business Started:
      1/6/1978
      Type of Entity:
      Corporation
      Alternate Business Name
      • Spence Diamonds
      Business Management
      • Eric Lindberg, Director
      • Carleigh Miller, Operations Support
      • Veeral Rathod, CEO
      Contact Information

      Principal

      • Eric Lindberg, Director

      Customer Contact

      • Veeral Rathod, CEO
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying and selling jewelry

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/02/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I placed on order on their website on 01/24/2024, I was a previous customer but did not recall my login information do I tried to proceed as a guest but it was not processed. Later I noticed there was a pre-authorization on my credit card for $224.87. I contacted their customer service via email as they dont have a phone number. No reply, the following business day I forwarded the email to their orders ***** I received a response the following day from their customer service stating the order had not gone through and that it was a pre-authorization and it would fall off within a few business days. Its been now 5 business days and the hold is still on my card. I want the pre-authorization taken off my card.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michele C

      1 star

      20/02/2024

      Ive waiting 2 yr to give this crappy review! In hopes Spence would address our issues, but nope. So here it is Save your time and money and go somewhere else! Most men have Not purchased engagement rings so quality and nolage of the seller Spence is of utmost importance!! My now wonderful husband was givin the big run around talked into a 19k? Lab growen diamond!! Which would have been fine if..ring was on time, its a pretty ring but the lab which is in ******** ** as are we was Not ready intime for our beautiful engagement in ******, then when it was ready the stone 1 ct was loose and the ring the wrong size , so I still didnt have my ring as they took it to fix, got it back still bad fitting as was my husbands ring, so again they took our rings, Again!! Forgot to mention when my ***** first picked up the ring they just handed him a box and papers and sent him on his way grr they should have ****** him the ring put it in a lil bag or something he felt so lost! ?? So as of now a yr has almost gone by and Spence has had our rings longer than us! Being engaged with NO ring, but is bought and paid for is so sad! So my Husband ring still doesnt fit right!! They took it again and charged us $80! Told us our finger size changes 5xs a year!! Thats crap! So now we have to pay! Of course we did but again we are left without a ring! So buyers beware please!! There are many other jewellers who care and will do a much much better job, what was to be a beautiful experience, turned into the biggest s*** show! ?? so now we still have ill fitting rings, but just gave up its been 2 yrs now! Shame on you Spence Diamonds, way to take advantage . Ps. I also wonder how many times you can cut , refit the diamond ( because its loose) and repete sizing before its Not even the same ring from all the tampering!!

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