Business ProfileforProgressa

This company is a complete ****, I initially got a loan to pay off a credit card that I didn't access to pay the full amount at the time the initial loan was for $6022 after paying $185 every two weeks for the past 9 months a total of $346 has come off my loan leaving $2984 that they have pocketed. at this rate I will pay $39,775 out of pocket for a $6022 loan. That is criminal, and people wonder why they can never get back in the green it's because of companies like progressa that are keeping us hard working individuals down with their outrageous interest and other charges. If I could give them minus stars I would!

Dear, ***********************,We appreciate your understanding and patience regarding your recent interaction with our payments team. It's crucial to us that you fully understand all the terms and options available to you as a valued customer.We recognize that navigating loan payments can be complex, especially with elements such as principal, interest, and optional insurance involved. It's clear that there was a lack of clarity during your last interaction, and we've taken immediate steps to ensure that our agents are equipped to provide easily understandable information, in line with our commitment to clarity and transparency.As for interest rates, our rates are designed to accommodate individuals who *** have faced challenges securing loans from traditional financial institutions. Additionally, our open loan structure allows for extra payments, which can help reduce the overall interest paid over the loan term.Transparency is fundamental to our approach. We pride ourselves on providing you with comprehensive information to support well-informed financial decisions, including clear explanations of interest rates, total borrowing costs, and overall loan term expenses. Empowering our customers to make sound ******************** choices is at the heart of our mission.In response to your feedback, we've conducted a thorough review of your recent call with the payments team. We understand the importance of clarity in understanding your payment allocation, and we regret any confusion that *** have arisen during this specific interaction. Our aim is to ensure that future interactions are characterized by accuracy and clarity, providing you with the assistance you need to fully comprehend your payment structure.Thank you for your understanding and for bringing this matter to our attention.Warm regards,Progressa Team