Business ProfileforHerschel Supply Company
Current Alerts For This Business
As of May 2nd, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Refund / Exchange Issues
- Consumers complained that their exchange requests were not accepted
- Consumers complained that the return policy was not clear or was only applicable on certain purchases
- Consumers complained that they were refunded only partially
- Consumers complained that the business took time to respond to refund requests
Delivery Issues
- Consumers complained that products were not delivered in a timely manner or not delivered at all
- Consumers complained that they did not receive their shipping confirmation
- Consumers complained they received the wrong product
Guarantee or Warranty Issues
- Consumers complained that their warranty claims were denied
- Consumers complained that warranty claims for wear and tear were not accepted
- Consumers complained that the products did not last long
Customer Service Issues
- Consumers complained that they did not hear back from the business despite multiple attempts to contact them
Advertising Issues
- Consumer(s) complained that the business did not honor the advertised price
Service Issues
- Consumer(s) complained that they did not receive their order confirmation
We offered Herschel Supply Company the opportunity to address the above identified patterns. We did not receive their response.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 327 611 Alexander St, Vancouver, BC V6A 1E1
- BBB File Opened:
- 12/11/2013
- Business Management
- Jamie Cormack, Director
- Contact Information
Principal
- Jamie Cormack, Director
Customer Contact
- Jamie Cormack, Director
- Additional Contact Information
Phone Numbers
- (800) 307-5597Other Phone
- (800) 307-5597
Customer Complaints
35 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
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Most Recent Customer Review
Norma G
06/08/2022
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