Business ProfileforBetter Care Appliance Repair Inc.

This company presented a work contract and charged us based on false contract reps & warranties. The incident in question is for a refrigerator repair in April 2023. We were provided an estimate and work contract on the representation that the necessary replacement parts were to be "sold at cost". Shortly after the work was done, we did a quick online search, which indicates that we were charged $785.50 for something that costs about $200-300. (Our family members intervened as the $785.50 seemed very high and we are an elderly couple in our 60s.) The part in question is a freezer motor fan: ***** **** #********. When we asked the company to present evidence that the part was indeed sold "at cost", they were uncooperative. The company responded with "** **** *** ***** ** ****** *** ***** ** *** ****" - no one is disagreeing about this - but is the company's original cost actually $785.50? The reps & warrants for the contract at the outset is that the company will sell "at cost" (i.e. company bought it for $785.50 and is selling it to us at $785.50): a quick online search suggests this is highly unlikely (market cost seems to be $200-300) and the company has thus far refused to provide proof of their original cost. Furthermore another common theme from the company's response is something on the lines of "you accepted the contract". That is certainly true, but the contract was agreed on the company's reps & warrants that the part was to be sold "at cost". This representation, based on our independent research, seems highly unlikely and the company has refused to provide proof. Based on our research and interactions with the company to-date, we believe R&W was breached and the contract was made on false premises, which brings into question the legal validity of this entire work contract under Canadian contract law. Supporting documents are attached for your reference.