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Find a Location

Matchbox Movers has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMatchbox Movers

    Moving Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/9/2022

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Matchbox Moving Company is a locally owned, full-service moving company that provides residential and commercial moving services in Vancouver, Fraser Valley, BC Interior, and Vancouver Island. 

    Business Details

    Location of This Business
    140 3381 Cambie St, Vancouver, BC V5Z 4R3
    BBB File Opened:
    28/6/2022
    Years in Business:
    2
    Business Started:
    31/1/2022
    Accredited Since:
    1/9/2022
    Alternate Business Name
    • Matchbox Moving
    Hours of Operation

    Primary

    M:
    8:30 AM - 9:00 PM
    T:
    8:30 AM - 9:00 PM
    W:
    8:30 AM - 9:00 PM
    Th:
    8:30 AM - 9:00 PM
    F:
    8:30 AM - 9:00 PM
    Sa:
    8:30 AM - 9:00 PM
    Su:
    8:30 AM - 9:00 PM
    Business Management
    • Sheila Maria, Office Manager
    • Rahel Aziz Abdalla, General Partner
    • Salih, Kaiwan Hama, General Partner
    Contact Information

    Principal

    • Rahel Aziz Abdalla, General Partner
    • Salih, Kaiwan Hama, General Partner

    Customer Contact

    • Sheila Maria, Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    27/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I planned a move for yesterday and the owner of the company allegedly showed up - as per a report from the call taker who I called to report the issue - when the truck pulled up the man got out of the drivers seat and *** ******* ** *** ***** *** ******* * ****** inappropriately towards me - during the move they did not listen to my instructions and I had to do some of the moving myself due to their lack of listening to my instructions on how to pack the items so we could drop off the mattress first (they put it at the back) - and they did not put the items that had been marked put at the front, at the front, and so I had to rearrange them) - they were sarcastic and rude towards me and ruined my day / move and ********** my injuries and mental health - they were also not impartial or polite
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elma E

    5 stars

    09/06/2024

    "Once you go Matchbox, you never look back! Matchbox is hands down the best moving company I've ever used, and I've relied on their services several times, both for myself and for friends. From the moment you speak with ***** in the officewhose professionalism, empathy, and organization are unmatchedto the delivery by the movers, the experience is seamless. The movers were careful and efficient; they wrapped our furniture meticulously, ensuring nothing was damaged. The entire team is dependable, consistently fulfilling their promise of exceptional service. I highly recommend Matchbox for anyone's moving needs and will definitely continue to use them for all my future moves."

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

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