ComplaintsforOwner Operator Movers of Canada

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had our move on July 16th, which we booked through OO Movers. ****** **** ****** showed up. The day after our move, we discovered an expensive fitness item was missing, which was a weighted work out vest. We have since called OO Movers 4 times, requesting someone take responsibility and ownership for our missing vest. After being told by the mover himself that there was no way it was missing because the truck was empty when they left, a woman from ****** **** Movers called us to say she had the vest in the truck and it would be delivered to us. She sent a text with a picture of the vest to confirm it was ours and said it would be delivered. It is now three weeks later and the vest has not been delivered and the woman will not return our calls.

  

  Business response

  18/08/2022

  Hi ****** ,First let me apologize for the delay in getting your vest . I was away with family and did not learn about this issue until today . I am told you now have the vest and all is well . I would like you to join me and ask that the BBB dismiss this complaint now . Thanks so much and have a great summer . 

  Customer response

  19/08/2022

   
  Complaint: ********
  
  I am rejecting this response because of the accusations and stress it caused us.  Yes, we received the vest more than three weeks later.  However, I am incredibly disappointed with the lack of professionalism. We would at the least like the gratuity returned, given the situation we were put in after paying for an expensive service and the service not being carried out described. 
  
  Sincerely,
  
  ****** *****

  Customer response

  17/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Complaint resolved
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  08/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Owner operator to move us in Nov. They damaged lots of our furniture, glass, mirror, monitors, broke the bed. Tried to get it resolved, they stopped communicating. We choose them because they had insurance and we had expensive things to move. At the time they didn't charge us, 7-8 months later they put the charge through on my credit card. I called to try and resolve it, they claimed it was accounting. I asked to speak to accounting they claimed they couldn't do that and someone would call me back the next day or Monday. I been trying to get in touch with them with no luck. At this point, I want them to credit my account and issue a cheque for the damaged goods. There are other items that were damaged that we didn't take pictures of because of the lack of response. We hired them to asseble the bed, they assembled wrong which end up leading to damage.

  

  Business response

  24/06/2022

  Sorry , your card was charged in error by a new staff member and has since been reversed . We normally  would not run the card without your permission .  She saw the unpaid move and charged it , not looking at the date . We have not charged you these several months because we thought that was the settlement arrived at . if you wanted to process a claim the first thing you had to do was pay for your move as per the contract details and then we would discuss your claim. If that is how you would like tp proceed the first thing is to give us approval to run the card . 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩