ComplaintsforFBA Masterclass Inc.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I looked into starting the FBA Master class 5/31/2024. I was told that I would receive 50% off the course. It still cost $4,000. I was told by the sales *** I would be able to get a refund. I never saw any terms or conditions but was pressured to buy that day as the 50% offer wouldnt stand any longer if I didnt. I agreed, though very hesitantly. I put in a lot of time starting the program, learned I would now have to spend more than triple what I told the sales *** my budget would be just to get my first product launched. While I was under the impression that I would have an all inclusive program with the help of mentors, that was not the case. I dont actually have access to any mentors because I was on the lowest tier. I was entirely alone. You have to purchase other programs in order to even move forward. I finally received the terms and conditions once I asked for my refund and to cancel any future payments. The only thing I ever signed was to initiate the payment through my credit card. The generic response you get from the customer service will send you around the same circle time and time again, getting no where. I was also quoted at $4,000, after all payments have been rendered, it will be $4,375.

  Business response

  08/08/2024

  Hi There,

  Thank you for taking the time to share your experience with us. We deeply value all feedback, as it helps us to continually improve the program.

  After reviewing your account and the signed agreement, we can confirm that you received the 50% discount, reducing the program's cost significantly. We're sorry for any confusion surrounding the total cost and would like to clarify that the full amount, including the discount, was outlined in the agreement.

  Regarding the refund policy, it was clearly stated in the terms and conditions, which were included in the signed agreement. We always aim to be transparent with our customers.

  We want to assure you that you are not alone in the learning journey. As part of the program, you have access to weekly calls led by our expert mentors and a supportive ****************** where you can ask questions and connect with others who are also working towards their goals. We're here to support you in making the most of the resources available to you.

  We genuinely apologize for any communication that left you feeling frustrated. We strive to provide clear and helpful responses, and we'll use your feedback to improve in this area.
  If there is anything more we can do to assist you or clarify further, please don't hesitate to reach out to us directly. We are committed to ensuring that you have a positive experience with our program and that your concerns are addressed.

  Customer response

  09/08/2024

   
  Complaint: 22064821
  
  I am rejecting this response because:

  I was never given any terms until I asked for a refund or cancellation. I signed approving the credit card transaction. I was quoted the price of $4,000. After all payments will be made I will have paid $4,375. You do in fact give refunds as proven in previous BBB complaints. Please cancel any further payments and any access to the program. Do the right thing. 
  
  Sincerely,
  
  *******************************

  Business response

  22/08/2024

  Thank you for sharing your concerns. We want to assure you that we understand how frustrating this situation must feel, and were here to support you in every way we can.
  
  We strive to be transparent from the start to avoid any confusion later on. The policy was part of the agreement you signed when you enrolled thus were unable to grant your request.
  
  That said, we genuinely care about helping you achieve your goals, and were committed to being here for you. If theres anything specific youre struggling with, or if theres a way we can make your journey smoother, please let us know. We want to ensure you get the most out of this program.
  
  Please dont hesitate to reach out if you need any additional support or have any questions. Were here to help you every step of the way.

• Initial Complaint

  16/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I already made the intent to get my money back but they only responded the first time in email and never responded again for my concern. When I first spoke to them it seemed like a good program but it was ***************************************************************** The agent told me that it was okay if I just gave a part of the whole amount and then to complete the payment later which I wasn't able to get enough for it. They never said I would lose my money if I didn't finish making the payment. At this point they said what I can do is just finish making the payment to get their program. However I just don't have the amount of money for the full payment and would prefer to get my money refunded instead. They said there's no refund policy but that was never stated to me or any paperwork of that and I never used their services.

  Business response

  16/07/2024

  Thank you for reaching out and sharing your experience. I genuinely empathize with your situation and understand how frustrating this must be for you. Its important to us that you feel heard and supported.

  I apologize for any miscommunication regarding the payment process and the refund policy. Its concerning to hear that the refund policy was not clearly communicated to you initially. We strive to ensure transparency and clarity in all our interactions, and I regret that this has not been your experience.

  Given your circumstances, I understand your request for a refund. While our policy typically does not allow for refunds. We strive to be as transparent as possible about our program offerings and policies before enrollment. Our strict no refund/cancellation policy, outlined in your enrollment form, is designed to maintain fairness and clarity for all participants. This information is also readily available online, and by accessing and using the course and services, you agreed to the Terms and Conditions of Use: *********************************************.

  Given this, we are unable to provide a refund as outlined in your contract. However, we want to emphasize that our primary goal is to support our students in achieving success. We are committed to helping you make the most of these resources. Although we cannot offer a refund due to our policy, we are here to assist you in any way we can. Please let us know how we can better support you or if there are specific aspects of the program you would like to explore further. Your success is important to us, and we want to ensure you have a positive and productive experience.

  Customer response

  26/07/2024

   
  Complaint: 21999470
  
  I am rejecting this response because I was never given a contract to read and understand any of the terms and conditions.  I also noticed initials that I did not make that would mean someone forged my initials. This is a fraudulent contract where my free consent was not provided for the supposed terms and conditions. I clearly remember stating to the agent multiple times that I was a single mother struggling and had only a thousand dollars saved. He kept pressuring me and insisting I can just make a part payment until I could make the full payment of the over expensive program. I was a naive person to give away my savings thinking I would ever get enough to pay the full amount which is thousands of dollars more. As you claim I never accessed or used any of your courses and services. The agent clearly stated I needed to make the complete payment in order to be able to access any of the course material. I gave partial payment to your highly expensive program where I never used any of your courses or services. I also noticed you dont openly like expressing the full price of your course program as that is not even in the terms and conditions you sent with your response. This is a complete scam where you falsely pressure people into giving you their money that they will never see again. This is a fraudulent contract where my consent was not given to such terms and conditions therefore you need to refund my money.
  
  Sincerely,
  
  *************************

  Business response

  05/08/2024

  Thank you for sharing your concerns. We understand and empathize with your situation. Please know that our intention is to provide a supportive and transparent process for all our participants.
  Regarding your concern about the contract, it's important to note that a signed credit card authorization form was received, which typically includes acknowledgment of the terms and conditions. However, we understand that there might have been confusion or miscommunication during the process.
  We encourage you to consider partnering with someone who shares similar goals in this business. This could provide a supportive environment as you navigate the program. Please let us know if there's anything else we can do to assist you.

• Initial Complaint

  20/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was contacted by a salesperson for this business FBA Masterclass, and it sounded like a good business, but I had to sign up then Then I was told the amount of money which appeared high, but again it was explained that there was a lot of coaching and help available.(which was not so).I got no paperwork at all, everything was on the internet, and I had to pay up-front before I could see anything else, nothing was explained about the cancellation process nor there is no refund of monies ( i would not have agreed). This is a Cdn business and I did not realize the cost quoted was US$...the 1st Pymnt charged was $2,077., in addition to monthly payments of $570.65, $570.98, $574.42...I have tried to get reimbursed by sending emails to the company and putting stop payments on the credit card. emailing FBA took a while, since it was a long time before I could reach the salesperson to get a valid email address....the withdrawal agent 'Elective' has disputed the requests for refunds and now I am left with having to deal with this situation...I must respond by postal mail and be received by *********** by June 25,2024.I am hoping someone can please help me in finding a way to recoup my monies from FBA Masterclass and not having any more monthly instalments go through in the future to the total of US $6,000. The withdrawal agent is 'Elective' and told me I must go through FBA for refund etc.I do not have any actual paperwork from FBA Masterclass and all transactions are on my credit card statements .My Complaints are-1) there was no real coaching or teaching, except the owner and his friends talked a lot about how much money they made in the business.2) I would have to invest in other programs they were selling..this did not appear to be a good business and not what I was led to believe it would be.3) it is hard getting responses from the company.Please help me in this situation to get all my monies refunded and to cancel this program. Thank you in advance

  Business response

  21/06/2024

  Thank you for reaching out and sharing your concerns. We genuinely appreciate your feedback and understand how important it is to feel that you are receiving the support and value you expected from our program.

  We strive to be as transparent as possible about our program offerings and policies before enrollment. Our strict no refund/cancellation policy, outlined in your enrollment form, is designed to maintain fairness and clarity for all participants. This information is also readily available online, and by accessing and using the course and services, you agreed to the Terms and Conditions of Use: *********************************************.

  Given this, we are unable to provide a refund as outlined in your contract. However, we want to emphasize that our primary goal is to support our students in achieving success. As part of the FBA Masterclass Flagship Program, you have access to:

  -FBA Masterclass Course Content: Over 200 videos covering the A-to-Z of selling on Amazon.
  -FBA Masterclass Elite Experts Panel: Weekly live group coaching calls.
  -Private ************************* A dedicated space to connect with fellow sellers.

  We are committed to helping you make the most of these resources. Although we cannot offer a refund due to our policy, we are here to assist you in any way we can. Please let us know how we can better support you or if there are specific aspects of the program you would like to explore further. Your success is important to us, and we want to ensure you have a positive and productive experience.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sold a course as an online business for kids. We had access to this course for 48 hours and we could clearly see it was not appropriate for kids as we were lead to believe during our zoom call with *******. We requested a refund that same day. We 100% feel we were mislead and scammed. I told ******* this course was for kids to work on multiple times in our zoom meeting. This feels like fraud and complete greed knowing how technical this course is and still selling it for kids to work on. I am sure adults have a hard time finding success with this program please dont mislead people thinking this could be a successful course for kids just so you can get the sale/commissions. It makes you look very greedy and gives validity to those posting online videos and articles about *** **** and his FBA Masterclass Scam.

  Customer response

  08/05/2024

  Sorry my full last name is *********. Will this be public online?

  Business response

  19/05/2024

  Thank you for reaching out and sharing your concerns. 
  
  We have reviewed your call with the team, and during that conversation, you confirmed that you are the primary decision maker for this venture. The team has provided overview of our program, including showing the website and course roadmap that outlines the foundations of building an Amazon FBA business.
  
  At no point did we promise that the course was specifically designed for children.
  
  Our program is structured to provide you with the tools and knowledge needed to establish your foundations in building your FBA business, but it does require active participation and effort on your part. We strive to be transparent about the nature of our course during our enrollment process.
  
  While we cannot ***** a refund due to our strict policy, we are committed to supporting you in getting the most out of the program. If you need additional guidance or resources to help make the material more accessible, please let us know, and we will do our best to assist you.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for diamond package around January 2023 thinking that I would get batep by step guidance as to how to start a fba business. I payed $13,000 or more and got no help at all. I tried to watch the videos and get help with this and did not get anywhere. My first phone call with my mentor I was told I was only allowed to talk to them 2 times for 30 minutes total each talk. I told the mentor I had no idea what I was doing or what I wanted to sell would be. I told him my interest and he responded by telling me to sell something dumb like a face covering and to buy it from **** and ******* but never explained how to do this. I tried to ask questions and was told we had to cut the call off because we had already gone past our 30 minutes. The whole time the mentor just talked about his own success and didn't help answer any questions. I signed up for Amazon, viral and payed for it. Payed for my business name and the only reason I knew I had to do this is because I got help from a friend. Every class I went to it seemed like nobody's questions were being answered and it was almost like all the class was about was ******************* success and how now he just makes money from this. Kinda like he was telling everybody yeah I'm taking all of your money people.I found this really hard to understand, since I thought this was going to be done for me guaranteed. That's why I payed for the diamond package. My mother became ill and I knew I would not have time to do this and asked to stop the class several times and their response was to get in touch with my mentor and complete the 20 unit challenge. I never got a call from my mentor. I guess I used up all of my time in the first call.$13,000 is very expensive to only be allowed 2 calls and 1 hour total time of guidance.The no refund policy is a joke. Everybody seems to pay a different price and there is nobody there to guide you. All questions were answered by talking about how they were able to make money. Everything they talk about is information that is free. The only reason I signed up is because I was told they would do this for me, or at least be there step by step. In the classes they would say get in touch with another student and let them help you.Never got another call from my mentor. Never launched a product. Never got any help whatsoever. This company lied to me, and took all of my money. They never told me their contacts to buy product from. They did not do anything they promised. They are scammers. Was not looking for a class either. They never mentioned this would be all about watching videos. How can this be a class without a completion or certification in anything. Wasted my time and money. I don't know how these people sleep at night knowing that they stole so many peoples money. I hope someone can shut them down and get everybody's money returned. Fake business that scams people into believing anybody can do this with their help and guidance the whole way through. False

  Business response

  06/05/2024

  Hi there,

  Thanks for reaching out. We're sorry to hear that you're not satisfied with the experience especially with our goal to provide valuable content and support to all our students. We're always looking to improve the program and your feedback is very much appreciated.

  Compared to the massive content you can find online which can often be overwhelming, the FBA Masterclass course was designed in order to make the content to be as organized and easy to understand as possible even for those who are new to the business.

  In addition, you have access to a support system where you can ask questions and get help when you need it. We have the weekly calls and student ************** available for our students. As a VIP student, you also have the exclusive weekly bootcamp and opportunity to check in with your coach, *****, to assess your progress and guide you through the next steps.

  Aside from utilizing the resources that are available to you, it is also very important to put in the work for the things you have learned from the program. Your persistence and determination to take action are some of the significant factors in achieving your goals.

  We do have a strict no refund or cancellation policy as per our terms and conditions which we have been fully transparent on and the course is digital content that you have had access to (see Terms of Service *************************) for your reference.

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I learned of FBA Masterclass *** ********* through a webinar and scheduled a call with a sales rep. *** sales tactics, like reverse psychology, were evident from the beginning but I proceeded with the call. When the cost of the program (USD ******) was finally revealed, I made it clear to the rep that I was a single mother of three, and the sum was much higher than anticipated. *** rep brushed off my concerns and took me straight to the payment plan page, where my credit was checked and I was instantly approved. When time came to signing the agreement, I did not have a fair chance to review any of the terms and conditions, though I voiced my desire to contemplate it before making a decision. Naturally, the rep played on my emotions and desire to succeed and closed the sale.Within days, my vehicle sustained a major breakdown and required costly repairs, and, after consulting with Consumer Protection in both AB and BC, I submitted a Notice of Cancellation and a Demand Letter via email along with a note about unexpected financial outlays, but was denied the chance to exit the contract. Feeling stuck, I pursued the course but realized I was nowhere near making money, let alone replacing a modest income. *** added costs (Amazon membership, cost of samples, etc) were high, and the timeframe to make it work appeared much larger. I felt increasing financial pressure and checked into the FBA Masterclass Guarantee that was said to offer a full refund in the case where the student fails to cover his/her investment, despite fair efforts. Since the Guarantee lacked specifics, I reached out to Support and was provided with a vague response. When I pressed for clarification, the response made it clear that refunds were left up to the Company's discretion, which is not at all the spirit of a guarantee. I wrote back and proposed I absorb the investment to date (USD *****) in exchange for annulment of the contract and cancellation of future payments. I was once again denied.

  Business response

  20/04/2024

  Thanks for sharing your experience with us. We understand the hurdles you're facing and the unique challenges of your situation. Reviewing your conversation with the team, we did offer the flagship program to fit your budget. However, since you preferred dedicated coaching, we've offered the program that best suit your learning preferences.
  
  Your success in this journey hinges on the time and effort you invest in building your business. Our program is designed to support you, and we've discussed the resources available to you. You don't need a big initial investment when getting started especially as you are still just learning the ropes; there are various ways to manage your financial challenges. This is where your coach can help you too. Having been entrepreneur for years, you can get advise from them on how to tackle such hurdles. 
  
  Please also note that we can measure your progress and offer support as you move forward via the course progress and accomplished steps in the program. Our policies, including the no refund/cancel policy, are available online here and are in place for all students: *********************************************
  We're committed to guiding you along the way and helping you reach your goals. Feel free to reach out if you have any further questions or need assistance.

  Customer response

  22/04/2024

   
  Complaint: 21553259
  
  I am rejecting this response because:
  
  While the Company continues to insist on how transparent and fair it has been, it fails to admit the use of hard sales tactics and vague contract language to avoid making good on its promises. There is not a legitimate program/service/subscription that I have ever been involved in that did not have a clear money-back clause/guarantee or was unwilling to consider extenuating circumstances, even where costs/investment were considerably lower and the quality of content higher.
  
  Judging by past complaints on BBB alone, I know I am not alone in my frustration and- quite frankly- despair. At least one other client was released from future payment obligation, and I request equal treatment. I have made peace with the investment to date- as difficult as it was to cover- but I am not willing, nor able, to make any future payments due to financial circumstances that I made clear, and reminded the Company about, over the weeks. The company's unwillingness to compromise will undoubtedly result in serious financial and emotional hardship to a single mother of three children.

  Sincerely,
  
  *****************************

  Business response

  01/05/2024

  Thank you for sharing your concerns with us. We understand the challenges you have been facing, and we're here to offer our support.
  
  Our team has provided you with the information you need about the program. Our policy is clearly outlined in the terms and conditions you agreed to upon enrollment. We also have the money-back guarantee in your signed enrollment form. We can accurately measure your progress through the course materials available to you. This allows us to assess your learning journey as well as the time and effort you put into the program.
  
  While we cannot provide your request, we remain committed to supporting you in any way we can. The team is here to guide you through your journey and help you navigate any challenges you may encounter. 
  
  Your feedback is crucial to us as it helps us continuously improve our program and better serve our students. We hope you find the motivation to continue pursuing your goals with our support. We're dedicated to guiding you through your learning journey. If you have any further questions or need assistance, please let us know.

  Customer response

  01/05/2024

   
  Complaint: 21553259
  
  I am rejecting this response because:

  The Company is being deceitful when saying it can "accurately measure [my] progress through the course materials". In fact, the so-called accuracy and clarity that the Company continues to insist on is limited to generalities like "refunds [...] are offered in some cases where students have gone through the program [...], followed it diligently, and worked on their business but still had little success." When I asked for clarification about "diligently" and "worked on their business", I got more of the same, pointing me back to applying the course principles and using the program coach. This is not a guarantee but a wishy-washy clause, designed to lure the customer into a contract under the guise of protection. 
  
  Likewise, the Company did not provide the chance to examine the Terms of the contract based on the simple fact that the agreement was signed during the initial sales call that did nothing but prompt me through the application steps. In fact, this is no different than selling door-to-door, where the customer is at his/her home and is being subjected to hard sales tactics within a limited timeframe. 
  
  In the past, the Company cancelled other clients' contracts and rescinded future payments, as seen in the complaint dated 03/10/2023 and published on BBB. In its response to a customer, who too could not afford the program, the Company stated that while it stood "firm on the fact that [its] team has been transparent on the Cancellation/Refund policy as indicated in the signed contract as well as the information online", it also understood that "sometimes such information can be misconstrued" and proceeded to cancel future payments. The thought that a SINGLE MOTHER OF THREE, who repeatedly stated her inability to afford the program and took formal steps to communicate as much, would be treated differently is beyond comprehension and cries out for action. 
  
  Based on the above, I continue to demand that the Company cancel my enrolment and rescind all future payments, including the upcoming payment on May-07. If the demanded action is not taken, I will no longer be willing to absorb the investment to date and will seek reimbursement through legal action. 

  
  Sincerely,
  
  *****************************

  Business response

  17/05/2024

  Thank you for sharing your concerns. We genuinely understand the difficulty of your situation. However, we do have our policy outlined in the enrollment agreement. We can also measure your progress through the course based on the online progress tracking and the checklists you **** off as you complete the content. These tools allow us to monitor your progress objectively and fairly.
  
  Reviewing your communication with our team, we have outlined the course pricing and presented various enrollment options. The program information is also detailed in the signed agreement.
  
  We encourage you to make use of the available resources and support within the program to help you move forward.
  If you have any other questions or need assistance navigating the course, please let us know. We're here to support you in making the most of your investment.

  Customer response

  20/05/2024

   
  Complaint: 21553259
  

  I VEHEMENTLY REJECT THE COMPANY RESPONSE.

  The Company does NOT understand- nor does it care about- the difficulty of my situation. The Company rep was informed of my economic status during the first call, and he not only proceeded to enrol me but recommended the *** ****** *** program (p. 21 of call transcript). In fact, the rep goes on to say that he recommends the *** program to "any student", so the suggestion that all options were presented equally is false.

  The day after signing the agreement I did NOT have a reasonable opportunity to examine, I reached out to the rep with a request to cancel on the basis of unexpected auto expenses (attached). Since then, I had incurred $5,857.45 in auto repairs, NOT including towing charges (attached).

  Not only that. The Company did NOT reveal its narrow focus on Private Label sales until after I had access to the program material. Had I known this ahead of time, I would never have signed up, seeing as this business model requires significant marketing know-how and cash outflow to be profitable. It was also minimized how long it would take to launch the first product. In fact, the merchant requires that the student go through the 20-unit challenge first, which actually postpones the progress further, given the significant length of time it takes to ship product from ***** to one of Amazon's distribution centres, never mind the added expense of a trial run. 

   The latest response by the Company fails to address the precedent of rescinding future payments for at least one of the BBB complainants and making a full refund to at least one other. Both complainants were unable to afford the program and informed the Company of their desire to unenrol. 

  Given the merchant's unwillingness to do what is right, I have reached out to my MLA with a full account of what had occurred and given my permission to launch an investigation into the Company's unfair business practices via Service Alberta's investigative unit, as well as contact relevant legislative parties in the province of **, where FBA Masterclass Inc. is headquartered. Further refusal to cooperate by rescinding all future payments will result in further action.

  Sincerely,
  
  *****************************

• Initial Complaint

  27/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to file a complaint FBA Masterclass Inc.on Feb12, 24,I enrolled in their Fast Track program paying $12,500US. I initially paid $3,200 US with my CC and financed the remaining $8,300US over 11 months with their partner,Elective.soon after enrolling, I realized that I couldn't afford such a large sum.I don't even recall how I ended up signing up for the program in the first place.Just two hours later,I contacted ******, who enrolled me, to cancel,she assured me contact with support team.I informed my coach that I wished to cancel the program before it started. When I disclosed the amount I had been charged $12,500 US, she expressed shock at the price and promised to assist me.however, despite her efforts, the program was not canceled. I continued to send emails every day requesting cancellation of my program, I also sought assistance from Consumer Protection BC, who informed me that since the contract did not specify a start date for the program, I had the right to cancel it within a year.They provided me with a form to fill out and send to FBA Masterclass, which I promptly did via email. Additionally, I visited the office building listed on the BBB, but I was informed that there was no such business operating there. Further, I visited another address listed on ******* **********************, only to find it was a residential building.however, the support team continued to insist on no refund or cancellation.my only option is to downgrade flagship program for $6,000US.Despite being a downgrade, it seemed preferable to the initial $12,500US payment.The new program was self-study, with support available through the ************ students' group.Mar20, 24, I downgraded program and paid the full$6,000US with no choices.Over past month I have had an extremely negative experience with the FBA Masterclass team,and I have wasted a significant amount of time and energy since signing up for this program.Therefore, I am requesting a refund of $6,000US. thank you

  Business response

  01/04/2024

  Thank you for reaching out and sharing your concerns. We do our best to be transparent about the program and provide as much information as possible before enrollment. We do have the strict no refund/cancellation policy outlined in your enrollment form. We also have the information readily available online. By accessing and using the course and services, you agreed to the Terms and Conditions of Use: *********************************************.
  
  As such we were unable to provide the refund. We also don't offer downgrades in the program. However, in an effort to meet you halfway with a resolution, we've offered that for you. 
  
  We're dedicated to supporting our students in the best way possible. Although we are unable to offer the refund due to our strict policy, we're here to help you whenever you're ready to dive back in. Just let us know how we can assist you further!

  Customer response

  02/04/2024

   
  Complaint: 21496194
  
  I am writing to express my dissatisfaction with the response I have received regarding my request to cancel the program I signed up for on the first day. Despite my repeated inquiries for a refund since the day of enrollment, I have consistently been informed that no cancellations or refunds are permitted. However, I have come across instances where refunds were issued to other students, as evident from the reviews on the Better Business Bureau (BBB) website.
  It is perplexing to me why there seems to be a discrepancy in the application of your refund policy and pricing among students. I find it particularly disconcerting that while some individuals were refunded, I am being denied the same privilege. Additionally, the pricing structure appears to be inconsistent, with some students being charged significantly higher amounts for what essentially amounts to PDF files and recorded videos for self-study purposes.
  The disparity in treatment and pricing has led me to question the fairness and transparency of your organization's policies. Furthermore, I was not made aware of the program prices until after I had committed to signing up, which I believe is misleading and deceptive.
  Given these circumstances, I respectfully request a reconsideration of my request for a refund of the *** 8200 that I paid for the program. I trust that you will address this matter promptly and fairly to uphold the integrity of your institution.
  Thank you for your attention to this matter. I look forward to a swift resolution.
  Sincerely,

  *******************

  Business response

  11/04/2024

  Hi There,
  
  We do have the strict policy on refund and cancellation. We provide a refund depending on some circumstances. However, we've have been transparent about the policy with you and it has been clearly outlined in your signed enrollment form as well as online.
  
  Please also note that we have different tier programs and we offer you a program depending on your situation and learning preferences. We try to make it a personalized experience for those interested. We have also relaunched and added more value in the programs throughout the years so the pricing then for older students may have a different rate to what it currently is.
  
  We have provided you the details of the enrollment including pricing and these are all indicated in your signed enrollment form before you started the program. As such, we have to disagree on your claim that we lacked transparency in what we offer. These have all been made available to you.
  
  Although it has been a rocky ****** we're here to support you moving forward. We are here to help you in navigating the program and addressing any questions you may have. If you need assistance, please don't hesitate to reach out.

  Customer response

  17/04/2024

   
  Complaint: 21496194
  
  I am rejecting this response because:

  Hi there
  I hope this letter finds you well. I am reaching out regarding the recent conversation about refund and cancellation policies.
  While I understand that your team has a strict policy in place, it has come to my attention that there may be circumstances under which refunds are provided. I would appreciate clarification on what these circumstances entail, as it seems that there may be some flexibility in the policy.
  I had requested a cancellation within two hours of signing up, however, it was not processed. Additionally, the price was not provided to me until much later in our conversation, which has led to some confusion regarding the process. you can check our conversation recorded.
  As per our previous discussions, it was mentioned that refunds or cancellations could be considered under certain conditions. I believe it would be fair to assess my case under these circumstances.
  I kindly request your assistance in resolving this matter and processing a refund for the program.
  Looking forward to your prompt response and resolution.
  Thank you for your attention to this matter.
  

  Sincerely,

  
  *******************

  Business response

  20/04/2024

  Thanks for sharing your thoughts. We understand your concerns and the challenges youre facing.
  Our no refund/cancel policy is stated in our terms and conditions here and is readily available for all our students: *********************************************
  As mentioned, there are some exceptions for situations such as health-related issues. The team reviews the account so we can provide the most apt resolution.
  
  Regarding pricing, our team provided clear explanations during your conversation prior to enrollment, and the cost was outlined in the contract you signed. We respectfully disagree with the claim that this wasn't clear, as we aim to share the necessary information before enrollment.
  If you have any other questions or need further assistance, please let us know. Thanks for your understanding.

  Customer response

  30/04/2024

   
  Complaint: 21496194
  
  Dear BBB officer,
  I am writing to express my dissatisfaction with the recent handling of my refund request. It has come to my attention that while the company has promptly refunded other individuals for various reasons, there appears to be a discrepancy in its policy when it comes to accommodating individuals with medical conditions, such as myself.
  I submitted my refund request within a mere two hours of the initial transaction, a timeframe well within the acceptable limits. Despite this, it seems that no one has taken responsibility for processing my request in a timely manner.
  At this juncture, I am left with no alternative but to insist on a resolution. I kindly request either a full refund of the amount in question or, as an alternative solution, the provision of a 12-hour, one-on-one coaching program with Instructor Rio Akere.
  I trust that you will give due consideration to my request and take appropriate action to rectify this matter promptly.
  Sincerely,
  *******************
  
  
  

  Business response

  06/05/2024

  Thank you for sharing your concerns with us. To clarify, the no refund policy was outlined in your signed enrollment forms, and we have been clear about this from the beginning. Since you switched your enrollment to the basic program, we can no longer offer the one-on-one coaching. This change was also indicated in the revised enrollment form you signed.
  While we cannot offer a refund, we encourage you to take full advantage of the weekly calls available to you as part of your enrollment. These calls can provide you with valuable guidance and support.
  We are here to help you move forward  as you continue your journey. If you have any other questions or concerns, please feel free to reach out!

  Customer response

  14/05/2024

   
  Complaint: 21496194
  
  I hope this email finds you well. I am writing to address my concerns regarding the recent interactions concerning my program with your team.
  Since the initiation of my program, I have consistently communicated my desire to cancel it. I am aware of the case where a refund was issued due to a medical condition. However, upon reviewing the Better Business Bureau (BBB) complaint page, it appears that contradictory information has been presented. The individual in question seems to have engaged in disputes with your team, while you have stated clearly that a refund was issued. If the individual truly had a medical condition, it is reasonable to expect that medical documentation would have been provided, rather than resorting to public complaint platforms.
  This inconsistency raises doubts about your company's policies and pricing structure. It appears that policies and charges may vary depending on individuals, which contradicts the principle of fairness. I firmly believe that your policies should be equitable and applicable to all clients.
  In light of these concerns, I am reiterating my request for a refund of my money. Alternatively, I would appreciate the opportunity to enroll in a one-to-one coaching program, as discussed in my previous communication.
  I trust that you will address this matter promptly and amicably. Thank you for your attention to this issue.
  Sincerely,
  *******************

  Business response

  17/05/2024

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address your issues.
  
  We strive to provide resolutions based on individual circumstances. However, in your specific case, we have been transparent with the details of the program, and all the relevant information was clearly outlined in the enrollment agreement you signed.
  
  Please note that the details shared on the BBB complaint page may not fully capture the specifics of each situation, but rest assured, we adhere to our policies consistently to ensure fairness.
  
  While we cannot ***** your request for a refund, we are committed to helping you maximize the value of your investment. Although one-to-one coaching beyond what was included in your enrollment is not available, you still have access to our comprehensive resources, such as weekly calls and extensive online materials.
  
  Our goal is to support you in navigating the program successfully. Please let us know if you have any other questions or need further assistance.

• Initial Complaint

  14/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I found FBA Masterclass from a ******* ad. My wife and I had a **** call with them to go over their course. We were taken aback by the mentor-tier cost ($13K) but were also looking for a mentorship business opportunity. My wife stepped out at the end of the call and I expressed my desire to "sleep on it" but *****, our rep on the call, pressured me to close right then. I also wanted to commit and get going because I was VERY busy with other pursuits and knew I had a short window to get this program up and running. I signed up for the payment plan so I didn't pay all the money up front to FBA (or so I thought) but I did NOT know FBA contracts a third party loan company which DOES pay FBA UPFRONT the full $13K, then issues the loan to you. After signing up, I found there were LOTS of things not disclosed in FBA's pitch. For example, tons of additional expenses--in addition to the $13K paid to FBA AND the $3K you need for product. Then, you have a mentor assigned but they don't hold your hand along the way walking you through step by step. Instead, it feels like they're a motivational speaker trying to get back to making money. I'm a super busy entrepreneur and NEEDED someone to take me step by step, otherwise it's too much time and too high of a learning curve--that's what I thought I paid for. My only call with my mentor he told me to stop the course and to set up the business. FBA also doesn't disclose that their model ONLY works when you get the product from *****, which I do not want to support. Since signing up, my daughter also started fainting unexpectedly and my life and medical bills have caused me to have NO time to dedicate to this. I asked FBA for a refund--they say their hands are tied but the third party loan company says they CAN cancel the loan if FBA refunds them. In other words, FBA CAN refund me but doesn't want to. They have refused my two emails requesting refund. Parenthetically, FBA also has a VERY low course completion rate and I now know why.

  Business response

  19/03/2024

  Thank you for reaching out and sharing your concerns. We understand that the journey to starting an ****** FBA business can be overwhelming, especially when juggling other responsibilities. We apologize if you felt pressured during the call, as it's not our intention. We want our students to feel comfortable and confident in their decision to join our program.
  
  Regarding the cost, we understand that the initial investment can be significant. However, we believe in the value and potential return on investment that our program offers. We also offer different payment options to accommodate various financial situations. 
  
  Our coaches are there to guide and support you. Motivation is part of how a coach will support you (building a business is not a walk in the park) but there are also actionable steps you have to accomplish as part of the program and to learn the processes involved in FBA. Your coach will help you through these steps: you can ask questions via the chat with your coach or even book a call with him as needed. He's there to help you in the learning journey.
  
  We do have the strict no-refund policy as outlined in your signed enrollment form and the information is also readily available online. Thus we're unable to process a refund at this time. 
  We're here to support you and help you move forward with the program. As previously offered, we can put your enrollment on pause so you can focus and allot more in taking care of your daughter. When you are ready to resume, you can let us know and we'll be here to help!

  Customer response

  20/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I WILL NOT ACCEPT THIS! *** *** * ********** ********* ******* *** * **** ** ******** ***** ****** **** in ******* and in ****** if I am not refunded before March 31, 2024. ************* ** * ** *** ********* * **** *** ** ****** ******** ** ***** ******** *** ** ****** *** ********* ****** ** **** ********* ********* ***** ** ***** **** ****** **** ***** I am already associated through my movie endeavors, particularly my contacts at the ************ which is the #1 most trusted new source currently. 

  It is unbelievable that any business would pretend to be honest and continue to refuse refunding $13,000! It is absurd that FBA would continue to invite me to work together! How can you not understand that your coercive actions have FOREVER soured me from doing business with you--or participating at all in the business with which you are involved?? I WILL NOT work with your company now or at any time during the future. You will decide whether this is resolved quietly or publicly.

  This is my final request to resolve this without further issues.
  
  Sincerely,
  
  *************************

  Business response

  22/03/2024

  Hi *****,
  
  We apologize for the frustration. It's never our intention to make any of our students feel this way. We are committed to providing a positive experience for our students.
  
  Reviewing the additional information you have shared with the team, we understand where you are coming from. We've requested that Elective team process the refund for you. Please give it 7-10 business days to reflect on your account depending on your bank's processing time.
  
  Thank you for sharing your thoughts. Your feedback is helpful to improve the student experience and we will definitely continue to work on ways to prevent any misunderstanding in the future.
  

  Customer response

  22/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much. Very grateful for your empathy.

  I will watch for the refund. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction date -Feb 27th, ************** CAD ******* USD - per month additional Asked for refund - March 3,4,5th I purchased this program, an Amazon seller class from FBA Masterclass. The guy that sold me the program led me to believe I could get my money back if I was unhappy for any reason. He specifically said that *** ****, the owner, is more concerned about helping people than about the money and that hed rather give the money back than have a bad review so if Im unhappy for any reason I can get my money back. I asked for my money back with emails and a formal written letter via email they refused and then ignored the letter. I want my money back, I want to cancel my membership and want to cancel all upcoming payments with them. The program does have good info, but its extremely overpriced. Its not anything you couldnt learn yourself. The mentor program is a joke. They have terrible customer service. I highly dont recommend trusting this company. The charter of rights in ** says you can return any program due to buyers remorse up to 7 days after you purchase a program. They flat out refused and told me they have a no return policy.

  Business response

  19/03/2024

  Hi *****,
  
  Thank you for reaching out. Our apologies for any frustration. We do our best to be transparent about the program and provide as much information prior to enrollment. 
  
  We do have a strict no refund policy and this was outlined in your signed enrollment form as well as readily available online. 
  We've reviewed your conversation with our team member and he's been clear in mentioning that refunds are offered in some cases where students have gone through the course, followed it diligently, and worked on their business but still had little success. 
  
  However, since you've only recently started the program, we're unable to process a refund at this time. Especially with the strict no refund policy that we have outlined in the Terms of Service.
  
  Regardless, we're here to support you in navigating the program and addressing any concerns you may have along the way. If you have any questions or need assistance, please don't hesitate to reach out. We're here for you in this venture!

  Customer response

  19/03/2024

   
  Complaint: 21420364
  
  

  I am rejecting this response because; Nothing in the contract, along with the business terms of service, states anything referencing the client has the right or does not have the right to cancel the contract. The business was notified via email on March 5, 6 and 7th requesting to cancel the contract.

  They provide the contract after youve paid!  They use high pressure sales and so called scholarships if you pay while youre one the phone.  The sales person absolutely told me I could get my money back for any reason and I trusted what he said. 

  ** law states that a consumer has the right to cancel a contract within 7 days to allow for a cool down period and are allowed to cancel for any reason, no reason required.  A consumer may cancel a direct sales contract by giving notice of cancellation to the supplier not later than 7 days after the date that the consumer receives a copy of the contract. Which was done. According to ******** law, a consumer can cancel a contract within 30 business days, which was done to allow for a cool down period.  Which was done.  In conforming with both ******** and **************** law, FBA Masterclass should agree to the request to cancel the contract and I should receive a refund and a cancellation of all further payments.  
  
  
  Sincerely,
  
  *************************

  Business response

  25/03/2024

  
  Thank you for sharing your feedback. We understand the importance of clear communication and transparency in the program, and we apologize if there has been any confusion or misunderstanding regarding the cancellation policy. We do have the information readily available online. By accessing and using the course and services, you agreed to the Terms and Conditions of Use: *********************************************
  
  Although we are unable to provide a refund/cancellation due to our strict policy, we're here to support you and help you move forward with the program. We're committed to making this a better experience for you from here on!
  

  Customer response

  26/03/2024

   
  Complaint: 21420364
  
  I am rejecting this response because you are practicing deceitful and unfair practices.  ****** states that everyone has a cooling off period..  irregardless of your written policy..  of which you did not supply until after I paid.   FBA Masterclass does not have to obey the law???
  I contacted FBA Masterclass 3 times during the cool off period once I realized the program was ridiculously overpriced.  I want my money back.  Buyer beware..  do not buy from this company.  They think they are above the law apparently.  The outright lie to convince you to purchase on the spot.  I want my money back.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  13/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1.17.2024 I was sold the FBA Masterclass (FMC)as a complete training program to establish an *** (Fulfilled by Amazon) business. On preliminary videos and sales call I was assured the training program would take me from not knowing about *** business to being able to successfully launch my first product within 90 days or less. On the promotional videos, the *** spokesperson *** **** sits with another one to insist we too can make a million dollars if we get the proper training with FBA Masterclass and be willing to invest about $5k and an hour a day for the next 90 days (or less). I felt very pressured to "buy now for a discount" of $3k off the regular $8k price tag so I could start immediately. Nothing was ever mentioned that there was no cancellation policy. Should I had become aware of that I would have declined investing what was then 1/2 of what I am able to invest in this venture. The only time I was provided their "Terms of Service" was when I requested the cancellation. --- In addition, I was not informed that in order to get the training I would have to sign into third-party software platforms without which one cannot do the training they offer. [There is a 30-day trial for ******** but has severe restrictions not conducive to what is needed]-- Within the first week I realized I was being sold services of the "guest speakers" and that one is required to purchase third parties' services like ********, Viral Launch, JungleScout, etc. which represent thousands of dollars of investment to be able to do the search of vital information required for this endeavor otherwise one cannot proceed. - I want to be clear that this is not buyer's remorse but I feel it is a breach of the agreement for the services I contracted them for which was proper and complete training program. Without third party software the accessible "training" online is rendered unusable. Free trials do not suffice for proper training.

  Business response

  16/02/2024

  Thank you for sharing your concerns. We understand that starting a new venture can be overwhelming and we do our best to support you throughout your journey. The FBA Masterclass is designed to provide comprehensive training to help you establish a successful Amazon FBA business. The steps and guidelines are readily available within the course and additional material is updated constantly with the new information as the industry grows and changes. The outline of the program is readily available online too: ************************************************************************
  
  We have tools recommended within the course since these are commonly used in the industry. They are recommended for their efficiency in product research and other aspects of running an Amazon FBA business. However, they are definitely not mandatory for the completion of the course.
  
  The services inclusive of the program as well as the Terms of Service are also outlined in your enrollment form (see file attached). We strive our best to be transparent with what the program has to offer and we're sorry to hear about the misunderstanding. 
  We encourage you to continue with the course and make use of the resources provided. If you have any further questions or concerns, you can always reach out to us. We're here to help!

  Customer response

  21/02/2024

   
  Complaint: 21283684
  
  I am rejecting this response because: As outlined in my emails (copies of which have been supplied) the training I was promised was not what your course delivered. Your response that there is no need to purchase other services is incorrect as for the initial portion of the training requires participants to purchase the use of a third-party platform. As I also indicated, and which you know, the trial versions of such products are restrictive thus rendering trials unusable for the exercises that participants are to do, e.g. ******** trial only allows 20 searches and keywords which are not sufficient for the exercises thus requiring the purchase of the third party services. 

  The training was offered as a complete training. Having to purchase expensive third-party services was never disclosed nor the no-cancellation policy.  The extreme high cost of this program and the assurance that it was complete for me to successfully launch my FBA business in 30-days or less is untrue at best. 

  From the beginning I stated this and requested the reimbursement of monies paid  to you in full faith that my purchase was a complete all-inclusive training program. 

  
  Sincerely,
  
  *********************

  Business response

  04/03/2024

  Hi There,
  
  FBA Masterclass program includes step by step training on how to build an online e-commerce business. Being enrolled in the program, you get full access to over 200 in depth training videos to show you how to set up and run a successful online business selling on Amazon. The inclusive services are also indicated in your enrollment form.
  
  The recommended software is not imperative to learn and complete the program as there are multiple ways to conduct product research as outlined in the course. 
  
  By accessing and using the course and services, you agreed to the Terms and Conditions of Use: *********************************************
  The information is also readily available online.
  
  Our apologies is there may have been any confusion. However, we are here to help and make it a better experience for you moving forward. Just let us know how we can assist you in continuing in the program and we'll do our best to guide you in the learning journey!

  Customer response

  05/03/2024

   
  Complaint: 21283684
  
  I am rejecting this response because: As clearly established, the transparency you speak of was not such in my case as I was NOT informed of the no-cancellation policy you keep referring to. Should I have been notified of this, I would not have signed up for a program for that amount of money. As noted over and over in my communications with you, the need to have to sign for 3rd party plans were NOT disclosed either and the portion where you state the "free trial" will suffice has such limitations as to make it impossible to move forward in the manner that yields to success in the research required for this type of venture. Given those situations one cannot make use of the so-called training program. 

  Again, I need you to cancel this transaction and reimburse the amount of $2,500.00 paid to you in good faith. You say you understand and support startup entrepreneurs and believe in your program yet the no-cancellation policy (disclosed to me after the sign up, not before) seriously damages the foundations of trust placed on your promises.

  
  Sincerely,
  
  *********************

  Business response

  11/03/2024

  Hi ***, 
  
  We will have to disagree with your mention of lack transparency. The information inclusive of the services were outlined in your enrollment form. The Terms of Service are readily available online too. 
  
  However, reviewing your account, it looks like the amount paid has already been disputed. As such, we will have to wait for your bank to review and decide on the outcome of the chargeback. All future payments have already been cancelled as per your request.

  Customer response

  14/03/2024

   
  Complaint: 21283684
  
  I am rejecting this response because:  

  The answers you give are of information that was not disclosed to me at the time of signing up for your program. What is 'readily available' online was not offered either. On the start of the first training exercise, the use of ******** (which is a third party platform) is necessary to complete the exercise and this is a costly platform - which, again, I was not informed about - Once again, I will repeat that the H10 platform has a free trial but it comes with very strict limitations that would not suffice for the research necessary for the proper and successful training I was assured I'd have signing up with you.

  You say the third party platforms are not required yet, they are necessary for your training program exercises. I reiterate that the no cancellation policy was never disclosed to me prior to signing and the only signature you have on file is solely for the credit card charge which I have been requesting to be reimbursed days after I realized there was no moving forward with the training without the need of third party platforms. 

  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩