ComplaintsforIceCarats.com
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Complaint Details
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Initial Complaint
20/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
They took photos of my credit card and Id. They charged my card after I cancelled. And will not refund the money.Business response
24/11/2023
Hi,
Thank you for your email.
First, we would like to apologize for any inconvenience this issue has caused.
To review, a ring was placed via our website on November 20, 2023. Upon close look, one of our customer service representatives assisted in placing this order, however, the payment was completed by purchaser. Since there was suspicious activity detected on the card, we have requested a photo of the ID and card to make sure that the transaction is valid. After the photos (payment evidence) were approved, the order was processed and shipped out. Please note that we have not forcefully taken any financial information. We requested the images of the ID and card after the order was placed. The photos were willingly provided and for customers security, we cancel and process a refund when customers decline this option. Additionally, the cancellation was requested hours after the order was placed, confirmed processed, and shipped out.
We have noted that the reason for cancellation is the missed engraving request. We have provided a few options however, since this did not work out, we have requested for your order to be returned. Since the order had already been shipped at the time of the call, we could no longer cancel the order and process an immediate refund, however, we requested for *** to return the item. At this time, we has confirmed that the order was returned successfully by ***, your refund from ********* has been issued. You will be able to view your refund shortly. Please allow 2-5 business days for your refund to be posted to your original payment method as processing times for each bank varies.Thanks,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.