Business Profile
Parking Facilities
Indigo Park Canada Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 32 Customer Reviews
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Review fromKim Z
Date: 01/05/2025
1 starKim Z
Date: 01/05/2025
Like many on this page, Indigo Parking are like vultures. I paid for parking and, admittedly, was a handful of minutes late (less than 10) due to getting stuck in a check-out line. A $65 dollar ticket seems excessive for that. I had paid to park. I gave them money for parking. That seems like maybe a ticket for someone who didn't pay at all, but they do not make that differentiation, nor do they seem to give some buffer time. I did not have their app (nor did I want to try and download it and give it my credit card, etc. in the parking garage when I arrived). That lot the last time I went used to be ticket entry and you didn't have to worry because you inserted the ticket at the end and paid for the time there. So, in a shopping plaza, where timing can be tricky due to lines, you could relax with the old system. So, just a warning, while technically it is my fault, this company has not compassion and gives outrageous tickets fees for a very short period of time overparked. This brings perspective to another time when I parked in a lot of theirs in a different building. When I came back down (my parking was good thankfully) the indigo "police" were sitting and waiting by another car as if to get it as soon as the time expired. I can't say for sure, but I do wonder given my experience now. My advice- avoid this company. Park in a different lot not owned by them. Sure it is a business, but the risk of an excessive ticket price when you already paid them money to park because you are few minutes late does not make for a company I want to support. Having to pay for parking everywhere already is a burden in these tough times and then to arrive to unsympathetic EXCESSIVE overparked ticket prices, is no bueno.Indigo Park Canada Inc.
Date: 06/05/2025
Dear ***,Thank you for contacting the Better Business Bureau regarding your parking notice concern.We understand that you paid for parking but returned to your vehicle later than intended, which resulted in a parking notice being issued. To assist you further, we kindly ask that you submit your dispute directly to *********************************************************************************************************. Please include all relevant details, such as your parking notice number and proof of payment, if ************ your BBB submission did not include the necessary information to identify your casespecifically the parking notice numberwe are currently unable to review or process your concern immediately.We appreciate your understanding and cooperation, and we look forward to resolving the matter upon receipt of the required information.Sincerely,****** ******** Guest Services Manager ********************************************************************************** 4A6 Tel: ***************** *************************************Review fromMonika B
Date: 25/04/2025
1 starMonika B
Date: 25/04/2025
We were having our **** appointment, so we parked our car in parking and took a ticket for 1 hour. But when we return there was a ticket of 65 dollar. We were just few minutes late.We didnt have cell phones , neither watches and it was our first visit so we didnt know how much time it would take. Neither there was no parking meter available nearby embassy. Indigo park canada gave us ticket if 65 dollar without any reason. They are not ready to understand your situation.Very bad and not now they are not replying disputes messages.Indigo Park Canada Inc.
Date: 30/04/2025
Dear Ms. ************ you for reaching out to the Better Business Bureau regarding your parking notice concern.We have reviewed our mailbox at ********************************************************************************************************* and can confirm that we have not received any dispute submissions from you or from the email address ********************************* your BBB review does not include the information we requiresuch as your parking notice numberwe are unfortunately unable to open your case or provide a decision at this time. To proceed, please submit your dispute directly to *********************************************************************************************************, along with all necessary details including your parking notice number and proof of payment, if applicable.Please note that we are currently experiencing delays in our response time due to a high volume of notice disputes. However, rest assured that once your dispute is received, our team will review the information and provide a response intended to address your concerns as promptly as possible.Thank you for your understanding and cooperation.Sincerely,****** ******** Guest Services Manager ************************************************************* Tel: ***************** *************************************Review fromJason F
Date: 17/04/2025
1 starJason F
Date: 17/04/2025
Terrible company. I parked and paid using their on site payment machine. It requires entering a plate number which I did, I paid for 2hr and within **************************************************************************** was expired. I returned with nearly 40 minutes left to the expiry time. They have no phone number, only an email which to issue dispute. If you do find a phone number, nobody answers, the promoter just tells you they are overwhelmed with calls and are not taking any more calls.Worst company, I would give them a 0 star rating if I could.Indigo Park Canada Inc.
Date: 21/04/2025
Dear Mr. ************** you for taking the time to leave a review and share your experience. We appreciate all feedback, as it helps us improve our services and communication.We would like to clarify that, as indicated in the instructions on our parking notices, any disputes must be submitted to our Notice Disputes team via email at *********************************************************************************************************. This process allows our team to properly investigate each case, as there can be various reasons why a notice may have been issued.Regarding the email #******, which you sent on April 16th, 2025, we reviewed the documentation provided. While you included a screenshot of the charge and the notice itself, there was no parking transaction receipt attached. Upon further investigation, we were unable to locate any parking transaction under your vehicles license plate for that date. However, we did identify a payment made at 2:11 PM for a duration of 2 hours under the plate T#L##L, which closely matches your plate TL###L. This payment was made for $16.00 at the pay ********** a one-time courtesy, and in recognition of the apparent plate input error, our team has cancelled the notice. For future reference, we kindly ask that you carefully verify your license plate information when paying for parking to avoid similar issues.Thank you again for your feedback. Should you have any further questions or concerns, please feel free to contact us directly.Sincerely,****** ******** Guest Services Manager ********************************************************************************** 4A6 *************************************Review fromNellie Y
Date: 05/01/2025
1 starNellie Y
Date: 05/01/2025
Indigo parking is not a decent company in Canada. The service provided is more likely focused on robbing its customers instead of providing ********************** service. I do not recommend Indigo parking otherwise you cant find any other parking. On December 19, 2024, we had a company Christmas party in 5 ***************** We parked our car there at 6:58pm. The parking lot doesnt accept Pay by Phone APP, and we dont have Indigo Parking APP. We scanned the ** code on the wall, the parking price is weird wording, we selected pay by hour and selected paying till 10:30pm at $9.49. Actually $9.49 is valid until 6am to the following morning. The wording says to 6am from 6pm instead of from 6pm to 6am. Its confusing. Our party ended 10:20pm but we took different elevator to the parking lot and we got to the wrong parking level, it took me more time to find our car. When we get there, the lady just printed the ticket on 10:58pm. I explained to her and she told me to write email to office to void the ticket. I trusted her and I believed the office will void it as we did pay valid $, not even mention it was Christmas ******* my surprise, I emailed the office with all the receipts and explained everything to them. After 3 emails back and forth, the customer *** just ***lied very cold with We want to emphasize that your vehicle was parked in a private parking facility which requires adherence to our parking regulations. As these terms were not followed, the parking notice remains valid and cannot be cancelled.I have very sad feelings about Indigo parking with how it treated its customers, especially the customer who did pay the sufficient fee during Holiday season. It is my first time to post a negative review in ****** but I think I should let all the customers know about it. ******************************************* treats its customers bad and unfair.Indigo Park Canada Inc.
Date: 08/01/2025
Dear ******,Thank you for reaching out regarding parking notice DD600085, issued on December 19, 2024, at Lot 034. After reviewing the details of your payment, I would like to clarify the ************ 6:52pm, you selected the hourly rate for parking, which was set to end at 10:30pm, and made a payment of $9.00. The evening maximum rate for Lot 034 is also $9.00, which would have allowed you to park overnight. Since the amount you paid is the same as the evening maximum rate, we have now cancelled the parking notice DD600085.Should you need to park at any of our locations in the future, please note that most of our locations offer a flat rate for evening parking. We recommend selecting this option to avoid any inconvenience.We hope this resolves the matter. Sincerely,****** ******** Guest Services Manager ************************************************************************************* Tel: ***************** *************************************Review fromAdam H
Date: 18/11/2024
1 starAdam H
Date: 18/11/2024
Scam. 550 ******. Only accepts one form of payment which is obviously non-functional. Obviously a trap to get more money from "violations." I am not paying my parking ticket! I offered to pay the regular rate instead, but that is not acceptable to them. $130!I will be supporting the Vancouver ***************** with their fraud investigation into your business.Indigo Park Canada Inc.
Date: 19/11/2024
Dear Mr. ********** you for sharing your feedback regarding your recent parking experience at 550 ******. We truly understand your frustration, and we sincerely apologize for the inconvenience youve encountered. However, we would like to inform you that, as of April of last year, we no longer manage the parking lot at that location. As a result, we are unable to assist with concerns or issues related to parking there, including the parking notice you received.We kindly ask that you contact the parking management company responsible for that location directly to address and resolve this matter as soon as possible. They will be in the best position to assist you with your concerns.We apologize once again for any inconvenience this has caused and hope that your issue is resolved swiftly. Thank you for your understanding.Sincerely,****** ******** Guest Services Manager ************************************************************************************* Tel: ***************** *************************************Review fromLK N
Date: 25/09/2024
1 starLK N
Date: 25/09/2024
After discovering that parking had changed at the doctor's office, I needed to create a login and register. The directions on the app were somewhat confusing to follow. I entered my name, my vehicle information as well as my credit card information. I then (what I thought) approved one hour of parking in the proper lot number that was on the sign. After the appointment, I returned to my vehicle and found a parking violation on the vehicle. I called Indigo immediately. They did reduce the fine but wouldn't budge after that. The customer service from the phone call was satisfactory, however, the response from the email requesting that a reconsideration be made was met with demands of the violation to be paid or third-party collections kick in. Apparently, it is not their problem if their program is unclear.Indigo Park Canada Inc.
Date: 07/10/2024
Dear *** ******,I hope this message finds you well. I am writing to confirm that we have just sent you our resolution regarding the parking notice you received for Lot 301. We sincerely hope that this solution effectively resolves the matter to your satisfaction.Thank you for taking the time to leave your review with the Better Business Bureau. Your feedback is valuable to us, and we appreciate your understanding.If you have any further questions or need additional assistance, please do not hesitate to reach out.Sincerely,****** ******** Guest Services Manager ************************************************************************************************************ Tel: ***************** *************************************Review fromNitish T
Date: 21/09/2024
1 starNitish T
Date: 21/09/2024
They are scamming people. The timing at vancouver lot 241 is incorrect. When it is 2 PM, there parking lot machine shows as 1:55 PM. So, lets say you book at 2 PM for 1 hr, the slip will show the parking time from 1:55 to 2:55. You basically get 5 min less. Imagine they do it everyday for multiple parking spaces. What a huge scam this is!!Indigo Park Canada Inc.
Date: 04/10/2024
Dear ******,Thank you for taking the time to leave your review with the Better Business Bureau regarding your recent experience with the parking machine at *******************. We value your feedback and appreciate the opportunity to address your concerns.We want to clarify that the time displayed on the parking machine reflects the current local time in Vancouver, Pacific Daylight Time (PDT). Unfortunately, the machine does not have the capability to customize the start time for transactions. For example, if you make a payment at 10:42 AM for one hour of parking, the time stamp will begin at 10:42 AM and will expire at 11:42 AM.If the details on your parking receipt do not align with this information, we strongly encourage you to send us a copy of your receipt. This will allow us to investigate the matter further and provide you with the assistance you need.Thank you for your understanding. We appreciate your cooperation and look forward to resolving any issues you may have.Sincerely,****** ******** Guest Services Manager ************************************************************************************* Tel: ***************** *************************************Review fromEd A
Date: 01/09/2024
1 starEd A
Date: 01/09/2024
What a CROOKED SCAM! At the biggest airport in Canada, (YYZ / GTAA), Indigo Park is fining drivers for stationing on the shoulder of the road leading to the airport! Not parking! Stationing! Like it's their own private property!First of all, the land is Indigenous! It has been borrowed by the city of *********** from the federal government, for use. In order to protect their insane revenue for parking at the airport, Indigo secured a deal with whomever, to be able to enforce parking regulations on the roads leading to the airport. Based on a picture of the license plate, they can't prove who was the driver and who was the witness. That's what I've learned on my way to get clarity about this issue, and I share it with you for Action:"Only parking tickets given by a police officer or by-law officer are the only enforceable parking tickets. Such tickets would have the city's official logo on the top, as well as the name and badge number of whomever wrote the ticket.""In terms of any ticket given by a non-city official, you don't have to pay it and they have zero repercussions. This includes parking tickets from paid parking lots or the ticket you posted a picture of. These companies will often try to threaten you with collections agencies or lawsuits, but they cannot do anything against you financially or legally. ******************* do not take on private parking tickets and it will not show up on your credit report."Also, Indigo claims the Government Property Traffic Act: (1) No person shall (a) park a vehicle outside a parking area. As long as you are inside the vehicle, you're Stationing! Possibly for safety reasons!(b) stop a vehicle outside a parking area in order to load / unload persons or goods. Kidding me? You are 1 km away from the airport!(2) No person shall park or stop a vehicle in a manner that obstructs traffic. For Goodness sake, you are on the shoulder! Next time you have an emergency on the highway, watch out for Indigo:))!Indigo Park Canada Inc.
Date: 10/09/2024
Dear ********,I hope this message finds you well.Thank you for taking the time to leave a review on our BBB profile. We appreciate your feedback as it helps us improve our services.We noticed that you review pertains to the YYZ (*******) branch, but it was posted under our Vancouver (****************) office profile. To address your concerns regarding the parking notices, we kindly ask that you reach out directly to the Toronto office for the most accurate and timely assistance.You can contact the YYZ branch at ************** or via email at *********************************************. The will be able to assist you with your complaint or feedback. Sincerely,***************************** Guest Services Manager ************************************************************************************* Tel: ***************** *************************************Review fromSem Y
Date: 19/08/2024
1 starSem Y
Date: 19/08/2024
This is a horrible service, their driver issues tickets within a few minutes of leaving your card in a lot, they require a one month notice of for a monthly subscription and would not rebate for unused days, their customer representative rude on the phone when trying to get points across, try to stay away from their parking lot! They are leeches feeding off the hardworking employees!Indigo Park Canada Inc.
Date: 22/08/2024
Dear ***,Subject: Parking Notice and Payment Instructions I hope this message finds you well. We are writing to address this feedback and to address the dispute you raised on August 3, 2024, concerning parking notices issued on May 2 and 24, 2024, for non-payment of parking fees. Prior to these notices, you also received two warning notices on April 10 and 11, 2024, for the same issue.Our policy allows for dispute to be submitted within 7 days of notice issuance. However, we only received your contact regarding these issues after a past-due notice was issued three months later. As a result, the fines have increased to $115.00 each and are nearing referral to our third-party collection agency.We understand that you did not received the other parking notice, however, as the registered owner of the vehicle, it is your responsibility to ensure that any violations are communicated to you by your designated drivers. We also note that you have applied for monthly parking with a start date of June 1, 2024. Unfortunately, this does not cover the period for which the notices were issued. In consideration of this, we have offered to reduce the total outstanding amount from $115.00 to $90.00.Furthermore, we have received your cancellation request for your monthly parking subscription, which you submitted on August 19, 2024. As per the 30-day notice cancellation policy you agreed to, your subscription will be canceled effective September 18, 2024.To resolver the matter, we have decided to further reduce the fines for the two parking notices to the original amount of $65.00 each. Please make the payment for this reduced amount at ****************************************************** within 10 days from today. If payment is not received within this timeframe, the notices will revert to their original fine amount of $115.00 each. We hope this resolve the matter. Sincerely,***************************** Guest Services Manager 1310 - ********************** Vancouver BC, V6E 4G1 Tel: ***************** *************************************Review fromMonty M
Date: 26/07/2024
1 starMonty M
Date: 26/07/2024
Their machines are down a lot..their web page to purchase money parking has never worked..very slow replies to issues when emailed. And restrictive parking rules..in particular you can not buy monthly parking and park..they have a parking lot at a ****** that you can not park in the same spot for more.than 3 days..so how do you go away for a week on a yacht?Very strange to me..I dont understand these guys on why their system is so broken.Indigo Park Canada Inc.
Date: 08/08/2024
Dear ********************,Thank you for sharing your feedback regarding your recent experience with our parking facilities at *******************************************************************************************, **. We truly value your insights and appreciate you brining these concerns to our attention.We understand that you encountered difficulties with the parking machine and our webpage for purchasing parking. Unfortunately, Lot 109 is frequently booked for special events or filming, which often requires us to redirect monthly parkers to alternative locations within 24 hours. This is why parking restrictions are in place including shutting down of payment machines and web page, particularly for extended periods, to accommodate the high demand and ensure space availability.Given your situation, where you needed to leave your vehicle for a week while you were away on your yacht, we recognize that this restriction caused an inconvenience. We apologize for not being able to meet your parking needs in this instance. Thank you for your understanding and for bringing this to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,***************************** Guest Services Manager 1310 - ************************************************************* BC, V6E 4G1 Tel: ***************** *************************************
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