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ComplaintsforCanadaVetExpress
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased 12 months of ******** Med’s for each of my two dogs. 24 doses total for over $250. I purchased mid February. The said they shipped them but the tracking number they said they used isn’t coming up **** system. I tried to call and no one answers and I left messages. Last time I called no one replied. It has been over 3 weeks now and no tracking or communications from this company!Business response
03/04/2023
Dear Sir,
Please accept our sincere apology for the delayed response. Unfortunately, the earlier email went into the spam folder and got cleared.
We have been in touch with the customer and it has been confirmed the order was delivered to the provided address and the issue has been resolved.
If you have any other concerns to be addressed please feel free to contact us back.
Thank you & Regards,
Mike.
Supervisor, Customer Support Team.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.