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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
25/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
The plumbing company agreed to provide a refund of $209.02 after I have confronted them about the additional charges. Despite having made numerous attempts to obtain a refund, the business still has not provided the refund.Business response
26/05/2023
Dear **** & *****,
We were disappointed to learn through your Better Business Bureau complaint that you have yet to receive the refund that was promised to you. We greatly value your patronage and we would like to assure you that we remain fully committed to resolving any outstanding issues that you may have experienced with our services.
Upon reviewing our records, we confirm that a refund of $235.63 was issued to you on May 25 2023 which was day after our phone conversation. We apologize for any confusion or delay in processing the refund, and we hope you can empathize with us that we strive to provide the highest level of customer service possible.
As for the delay, we would like to remind you that it usually takes 1-3 business days for refunds to reflect on your account. Depending on your financial institution, this process may take longer than usual, and we recommend contacting your bank for more information.
We truly value our customers and will do everything in our power to ensure that their concerns are being addressed in a timely and satisfactory manner. Once again, we apologize for any inconvenience this may have caused you. If there are any further issues that arise, we encourage you to contact us directly, and we will do our best to resolve the matter as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your business.
Sincerely,
*************;
Goldstein Plumbing & Gas Ltd.Customer response
26/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************
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Contact Information
3321 Kingsway
Vancouver, BC V5R 5K6
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.