Business ProfileforHillcrest Plumbing & Heating (1991) Ltd.

Hillcrest Plumbing was doing a repair in the rental house in which I was a tenant. The worker broke a large glass carboy which I'd made into a terrarium. No one from the company made any attempt to contact me about it, and when I contacted them, they told me to talk to ***************** (not sure about the spelling) who told me they'd send me a cheque.They didn't send me a cheque. When contacted again he asked for my address and postal code (which I assumed the company had had.) and said he'd send a cheque.He didn't send a cheque.Some time later I phoned and ********** said to come to the store, on Main Street and they'd give me the money for the terrarium they'd broken (and had admitted to breaking).When I got there--this was on Sunday , Jan 21st; they broke my terrarium in October--a different employee involved herself, began questioning me as though I were trying to rip THEM off, even though D.L. told her that their employee (*****) had broken my terrarium with his Saws-all and that they should pay me.After my explaining, again, what had happened, this new representative of Hillcrest Plumbing said that she would locate a new carboy, as the price was too high for what I'd seen for sale second hand. (They don't make teardrop-shaped glass carboys anymore, you can only get them used.)She told me that if she failed to locate one for a better price I could come back and they would write me a cheque for the one I'd seen on Etsy. But they didn't do that.This same employee sent a link to a carboy for sale on Etsy that was half the size of the one they'd broken (and that I'd sent them a picture of with a measuring tape beside it) asking if it would do. I told her it was the wrong size.Then nothing. When I contacted her again, she said that I would have to provide her with a receipt if I wanted to be paid for the property they broke. Otherwise they couldn't write it off. I just don't think these people are acting in good faith anymore.