Business ProfileforHostGenius Management Inc.

Hello, it's challenging to fit the whole experience in this window, I'm happy to explain as that might be easier. ************  In brief: - I hired HG to manage my condo in April 2022 - I knew they were a young company but the eagerness seemed trustworthy. - I felt like I was picking up the slack in their communications to my guest via ******, the platform they use to rent my condo. But did it as a "team player", to help them out as they grew their team. - Things seemed to be going ok for 2 months until I returned at the end of May to check in briefly. - From thereon communications were less prompt in replies to my concerns. - When I returned for the month of August, I was met with damages and neglect of property that were never accounted for whilst I was away. Therefore the cost of repairs, and time and energy was all out of my pocket. - This was heavily disappointing, though they said they would "take care of it", I actually took care of it. - I was also charged a random un-invoiced fee over $200, which they have yet to come clean on. They keep saying it was a deep cleaning fee from May, though nothing is adding up on their timing of events and charges. - I cleaned and repaired my condo for 7 full days in August. Instead of doing what I came to do, I was dealing with their neglect. This caused me stress. Damaged sofa I had to throw out, broken door, missing kitchenware, and on. I fixed everything myself. - End of August, I thought we were back on track and had moved forward to a degree, so I continued to keep them as my company. - I left on August 23rd, and handed over my keys and instructed them to start renting it again. - A week later I saw in my own ****** that they had not even opened up my calendar. - I called them out on it, and it took 2.5 weeks for them to act, thus I lost finances to cover my mortgage/bills and again was out of pocket. - September became even more stressful trying to communicate to them, as they turned on me. More to story...