Business ProfileforRent It Furnished Realty

The management contract with RIT expired on September 30, 2023. I managed my unit and collected the rent by myself and there was no management service but on October 16 2023 i received the owner's statement, which indicated 367.92 was deducted from my owner's deposit. I instructed the property manager to delete my record from the system but they did not remove it and charge the management fee. I also informed them that I would not use their portal to collect the rent. On July 21 I gave them 2 months' notice to end the management agreement and advised them to inform the tenant accordingly but they did not inform the tenant in a timely manner. On September 27 2023 at 5:14 pm, they notified the tenant but they provided the wrong information. I asked them to inform the tenant that the owner would collect the rent but they told the tenant that the owner would collect the rent through our portal which is not true rather it is a ********** activity. On October 31 2023 tenant sent a notification to end the lease and I agreed. I CC this email to Wendy; the RIF property manager but Eica (CEO) sent an email saying that tenant must use their portal to inform the end of the tenancy. As per the Tenancy Act if the owner and the tenant agree to end the month-to-month lease verbal information is enough. On October 16 they also sent an invoice to the tenant stating that the tenant owned the rent and ********** to report to the credit bureau without discussing the issue with me. I hired them to act on my behalf in good faith but they did the job against my will and against the law. but I already informed the PM that I received the rent from different means. The tenant has requested to update the rent payment method as per the tenant's request and as per the tenancy act I agreed and updated the rent payment method. Erica (CEO) and Wendy (PM) acted like a judge, not like a property manager They did not provide me a pre-inspection report. They also hold tenants' deposits.