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ComplaintsforSkipper Otto Cummunity Supported Fishery
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
16/11/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
skipper otto is a company that you prepay for ethical and sustainable seafood products. on May 18th i paid 81.12 for 3 pounds of spot prawns which were supposed to be live. i had them home and in the pot in well less than an hour; finding some perky, but most were suffering and a few had already expired . i sent skipper otto a note informing them of the poor quality - not asking for a refund or anything. i just thought with the ethics they spout, that they would want to know. no response after a couple of weeks, i sent a second and third note (i've attached screen prints of these, i didn't copy the first note) asking for a refund of the 101.60 remaining from my prepayment. when i again had no response, i thought i might just use up the balance. but i found myself unable to trust the reliability of their products or any interest they may have in their consumers. on nov 2 (third screen print) i again asked for a refund and on hearing nothing back am asking for your assistance. they only allow $50 to be carried into the next year, so soon i'll be losing 51.60 soon.Customer response
07/12/2021
hi ******,yes, it looks like a software problem on their end. they never got my messages.she was very apologetic and even complimented me on how nicely i had communicated.she refunded my balance, reimbursed for the suspect product (even tho i told her it wasn't necessary) and even gifted me something she knew i liked.thank you for all you assistance. i hope you have many more good outcomes for your efforts.i hope you have a nice holiday season.**** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.