ComplaintsforShearComfort Seat Covers Ltd.

• Initial Complaint

  25/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  12-27-2023 I visited ShearComfort.com reviewing Waterproof ******* Seat Covers. They advertise to Exact Fit and state Perfect ********* Back Guarantee, so I placed an order for the front, second, and third rows of my 2023 ********* ******** **. The order delivered Thursday 1-11-2024. I first opened the box, and front row bag only, to attempt installation of front passenger seat 1-21-2024. The seat covers do not fit. They do not form fit. The stitching does not line up at all. The material is too tight causing the material to prot**** off the back rest and seat bottom like a balloon. I contacted ShearComfort 1st on 1-21-2024 with several calls and emails daily since. They have not called or emailed me. I was able to get them to answer their phone once on 1-23-2024 and the representative was very ****, practically calling me a ****, and they have not contacted me since. Otherwise their phone goes to answering machine and I have left messages. I want to return the order and receive my money back in full. I also have a video.

  

  Business response

  22/02/2024

  Hi ******,
  
   
  
  I am replying to you about this complaint directly to ensure you receive the message promptly.
  
   
  
  We have been working with ******** to get her resolve her concerns with the ******* Seat Covers. We have provided her with the return label for them and put through a reorder for ******** Seat Covers, for which she said she would prefer based on installation and overall fit. We also offered a free pet seat cover for her as this would offer more protection with her new puppy.
  
   
  
  The ******** Seat Covers arrives today. We have sent ******** pictures to her so she has those for install.
  
   
  
  We are awaiting a reply from her to advise on installation.
  
   
  
  Kindest ****************************************************************************** | ********************** Ltd.
  
  T: ************** | E: **********************************

  Customer response

  22/02/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  Upon shipping of the replacement seat covers that were supposed to be ********* I logged on to the ********************** website, on to my account, and under orders it states they have shipped me (3) Neo Supreme seat covers. Not the ******** waterproof seat covers we had agreed to. I emailed ******* at ********************** right away with 'screen shot' pictures of the order information and the notification that they have sent me the wrong seat covers. 

  2-14 Wednesday: I received the order late at night, so I did not have time to open the box that night.

  2-15 Thursday: I open the box after work this evening and open (1) of the 3 packages of seat covers that are inside. Upon looking at all the information and tags on the seat covers in bag (1) I notice that the "Material" is not listed at all what so ever and the seat covers do not feel like ********* which have a middle rubber layer that makes them water proof. I immediately emailed Madison ********************** Rep my notice and pictures of the tags. 

  2-16 Friday: ******* called me the next day while I was at work and again she states that the tags may not show the material, but she did tell them to make/ship me ********. I then tell ******* that I am going to take the seat covers to an upholstery shop company and verify they are ******** as I ordered water proof originally and that is what I have to have. 
  The weekend came and it was ice cold here in ********, so I didn't go anywhere. 

  2-19 Monday: I was swamped at work and did not reach out to Madison.

  2-20 Tuesday: ******* calls me around 5pm and she says, "********, I am calling you because I promised I would take care of you, and I promised you we were sending you ******** waterproof seat covers, and I told you we did send you ******** ... however, I spoke to "my guys" about your emails, the pictures of the tags you sent, and your concern that they are not ********* and the numbers on the tags are the Product Numbers, and "my guys" would not tell me that they are ********. They would not admit that they are NeoSupreme, but they could not tell me for certain that they sent you ******** as I had requested, so I am very sorry, but please do not install the replacement seat covers we just sent you. Hold onto the box of seat covers. I am having them re-make you ******** waterproof seat covers, to make for sure they are ******** waterproof seat covers as I promised you, and they will ship you the ******** water proof seat covers as soon as possible. I have put a rush on this."
  I told her, "Thank you for being honest and calling me to tell me this! I am not a mean person, I just want to be taken care of and receive what I paid for. Please tell them they don't have to "rush the order" because people that rush their work make mistakes. Have them make the seat covers to the best of their ability in the ******** and then ship them to me and I will gladly ship back the seat covers that are in the box - I have not opened the other (2) bags, nor attempted to install them and I did not go to an upholstery shop company yet because the weekend was freezing cold so I didn't go anywhere."
  She thanked me and told me they would send the ******** seat covers out as soon as possible and they will give me a return shipping label to send the box of seat covers, that we do not know the material (probably NeoSupreme) back. 
  So this is where we are at now, as of today. 

  I have not heard that they have shipped the (2nd) replacement ******** seat covers yet and I have not received a return shipping label for the (1st) neosupreme seat covers yet. 
  
  Sincerely,
  
  *******************************

  

  Business response

  23/02/2024

  Hi ******,
  
  Thanks for this. I am replying directly to you so you know that I have since spoken to ******** as I did send the replacement tracking earlier today.
  
  Here is the email for reference:
  
  
  ************************
  Assign
  
  
  Today 14:43
  To:
  *******************************
  Show more
  
  
  Hey again, 
   
  Hope you're doing well and Happy Friday!
   
  The ******** Seat Covers (all 3 rows) went out. Here is the tracking information for your reference: ****************************************************************************************************************
   
  Please let me know if you have any questions. 
   
  Have a great weekend. 
  
  
  Kindest Regards,
  ************************
  **************** | ********************** Ltd.
  
  T: ************** | E: **********************************
  www.shearcomfort.com
  

  We will be sending a return label to the customer to return the original set. We have been actively working on this and the seat covers are expected to be delivered on Tuesday, February 27th at 7 PM. 

  Customer response

  28/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I am so upset I've been crying this morning.
  I got the (2nd box) of replacement seat covers yesterday 2/28/2024.
  Yesterday,2/282024, I was off work spending the entire day with my daughter as it was her 20th birthday, so we got home really late and I did not open the box, I just brought the box in my house.
  This morning, 2/29/2024, my puppy woke me up at 4am, so I got ready for work early and decided to open the box.
  I only opened (1) of the (3) bags of seat covers to look at them and check them out.
  They are a completely different material than the 2nd box of replacement seat covers the company sent. 
  Therefore, the (2nd box) of replacement seat covers they sent me were not ******** seat covers.
  This (3rd box) of replacement seat covers may be the actual ******** Waterproof material the company **** ******** had originally told me they would send me as the replacement to the original order I placed for the Waterproof ******* that did not fit my seats. 
  
  They are horribly made! They are so bad! 
  There is a hole on the side of the head rest and the hole isn't even a nice round hole, it's been cut horribly, and where the material is supposed to go around the head rest metal rods that go into the seat it has also been cut horribly and jagged. 
  This material will come apart very easily as it is not sewn at all, and it looks horrible.
  The material has been cut with jagged scissors that have a triangle cut shape and there are ************* out of the side of the seat covers, so where the sides are sewn to the seat cover the stitching is over material, then not, then over material, then not as you can see from the pictures because of the jagged cuts. 
  This material with jagged cuts will come apart very easily as it is not sewn in the areas of the jagged *************. 
  Threads are coming apart. One of the straps that is sewn to the seat cover had some thread hanging down and when I grabbed it with my two finger tips and pulled it started unraveling. 
  The threads will come apart. 
  The seat cover, that is visible if you put it on your seat, has white/gray spots of stain or discoloration on it. When you touch the spots you can feel that the material is badly indented there, like a machine squished the material in those spots and caused discoloration when it got squished. 
  The discoloration and indents look bad. 
  These seat covers are so poorly made!
  I am a single mother that does not get any assistance from the government or anyone to help me pay my bills and I paid $830.47 for these seat covers and this entire experience has been horrible! From receiving the (1st box) Waterproof ******* seat covers that did not fit my seats, to getting the (2nd box) of replacement NeoSupreme seat covers that I knew were not ******** like I had been promised, to getting the (3rd box) of replacement ******** seat covers that are horribly, poorly made. 
  I want a refund like I originally requested when I filed this BBB complaint #********. 
  I want to send the (2nd) and (3rd) box of replacement seat covers back to ShearComfort immediately.
  I want a refund immediately.
  I have pictures and videos of the (3rd box) of replacement seat covers, bag 1, showing the horrible cuts, horrible sewing, and stain/discoloration dents I mentioned above.
  2 sets of Pictures are attached here in pdf form for you and (I have (4) great videos that I was not able to attach here. 

  It would not let me send the videos here, but I have the 4 videos showing all of the damage that I can send at any time.  
  I just want a refund!
  
  Sincerely,
  *******************************

  

  Business response

  29/02/2024

  Hi ********,
  
  I have reviewed the information and upon checking with the designers and production team the following was pointed out:
  
  The original replacement was NeoSupreme as opposed to ********. This was a factory error, that they had sent the wrong ones. The second replacement has been confirmed to be ********.
  Headrest buttons are on your vehicle. The hole is a cut out for the button.  They are automated machined cut. The hole is to be tucked in behind the headrest button where the cut out is hidden and provides a flush look.
  Material notches on the inner edges are for curved sewing. This needs to be done so that the material does not pucker and bunch up on the corners.
  Elastics with S Hooks, all elastics are sewn with extra overhang and not at the exact edge as it could come off  when pulling the elastic.  As noticed on the videos the elastic where given the slack that needs to be done for this.  
  
  I do apologize for any frustration you have felt as a result of your purchase. I understand that you would like to return all the seat covers and get a full refund. I have gone ahead and refunded you in full today. Please find attached two prepaid labels to return the seat covers to us.  Please box them up and tape the prepaid labels on the outside of each box.

   

  Kindest Regards,

  ************************

  Customer response

  04/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have checked my Bank checking account, connected to the debit card I used to purchase the seat covers, every day and I have not had any pending or verified refund transaction at all from ShearComfort. 

  Friday March 2nd, 2024, I contacted *******, the rep from ShearComfort, to notify her that I have not received a refund.

  Today March 4th, 2024, she sent me a reply email with an attachment showing a piece of paper dated 2/29/2024 that states Transaction Receipt showing it is from "Description: Your Order From (******)" and "Invoice Number: ******" for "Total: USD (******)" and states "Refund after Transaction Tye and Status". However, I again checked my bank account and still no refund is showing, so I called and spoke to my ********************** They verified they do not see a refund at all, there is no refund pending at all either, and they do not even see that a refund has been attempted by any company. My bank has sent the attached letter for proof that they do not see any refund coming from ShearComfort. 

  I will be shipping both boxes of seat covers; the 2nd box (that was NeoSupreme) and 3rd box (********)tomorrow, even though I have not received my money back, knowing that I will get my money back at some point.   
  

  Please provide the refund immediately. 
  
  Sincerely,
  
  *******************************

  

  Business response

  13/03/2024

  Hi ******, 

  We have resolved this matter with thee customer. Please see reply below: 

   

  ****************** is 8:06am CST as I type this on 3/6/2024. 
  This email should be our last interaction.
  I will update BBB.
  Here I've attached (3) pdfs: 
  1. Proof of my Refund from ShearComfort that is now in my bank. 
  2. Pictures of the Shipping Labels you had emailed me that I used yesterday to return the boxes, one for each box returned. 
  3. My ***** receipt Proof of Drop off for both shipping labels for both boxes dated yesterday 3/5/2024. 
  I'm glad we finally got this resolved. 
  
  Sincerely,
  *****************************;

  Customer response

  13/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received my refund and they have received all 3 seat cover shipments back. 

  Sincerely,
  
  *******************************

• Initial Complaint

  22/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Shear comfort advertises as custom covers that fit like a glove! The dont fit like a glove, their printed instructions are terrible, and customer service is non existent to slow!! They finally called and are sayin one strap is not correct?! But I think they only reached out due to me contacting the BBB! I wound not EVER buy from this company again. They are going to replace one seat that is the worst! But again these are NOT custom as advertised! I will let you know how the new one fits I will up date this. **** *** *** *********** 

  

  Business response

  30/06/2023

  Hi ******, 

   

  We have been working with **** to resolve this matter with her. 

   

  When the BBB complaint was put through, we had already contacted the customer by email the prior Friday. It is possible that **** did not see this email though. 

  So far we have had our installer call and assist **** with the installation. At this time, they noted, there was a concern with the driver side which needed replacing. We had a replacement piece made and shipped to ****. 

  **** has also stated that she is unhappy with the rear seats. We have received pictures from her and are reviewing them with our design team. 

  Based on a phone call I had with ****, It does sound that she wants to work with us. I do feel that we are working to resolve this matter effectively. We have offered multiple options for resolution which would be replacements, exchange, or return. 

   

  Please let me know if you have any questions. 

• Initial Complaint

  26/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My wife purchased ShearComfort sent seat covers that are not properly fitted to the vehicle despite being advertised as custom fit. Problems include: gaps for cupholders that do not properly align, gaps for car seat tethers that do not properly align, and most egregiously, no cut outs for the LATCH anchors, rendering the seat covers utterly unuseable with car seats. I first contacted them Feb 15. I followed all instructions (putting the remainder of the covers on to check), and submitted multiple emails with requested pictures. Each contact with the company has resulted in delays of weeks, requiring me to persistently follow up. They have now completely ignored my request for refund, and repeated a request to exchange the covers. I have zero faith in this company, as they have repeatedly demonstrated a lack of credibility. I would like a full refund, without the 30% fee the company posits to charge (the excuse being the inability to resell custom merch - I have proven these are NOT in fact properly fitted, so this claim does not stand). Attached find all email correspondence, including pictures

  

  Business response

  04/05/2023

  Hi there, 

   

  We are responding to this comaplaint to let you know that we have resolved this matter with the customer. We have authorized the return and refunded them in full. The customer said they would close the complaint once they were refunded. Please let us know if you have any questions. 

  Customer response

  04/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  17/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  date: Dec 9 2022 amount: USD$263.49 business commitment: custom seat covers for my *** ***** with 100% money back guarantee dispute: I do not like the way the seat covers fit. I spoke with someone named Massimo by phone. I spoke with someone named Madison over email. I have sent pictures. They will not honor their 100% money back guarantee. Has the business tried to resolve the issue? No Order # ******

  

  Business response

  08/02/2023

  HI there, 

   

  We have resolved this matter with the customer. 

   

  We have authorized the return for full credit. She has returned the product and she has been refunded. She confirmed via email that we could close this BBB complaint as solved. 

   

  I'd be happy to send any additional information if you need it. 

   

  Thank you!

  Customer response

  08/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  10/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased seat covers and a dash cover online as a Christmas gift from ShearComfort on 11/26/22. The total price was $446.57. These covers were described as “semi-custom”. When to recipient put the covers on, they fit very poorly. I reached out to ShearComfort customer service dept. via phone on 12/27/22 to find out about returning the covers, and was asked to send photos of the installed seat covers which I did immediately. The customer service rep told me I was still within the 30 day return window by 1 day. I received a response the same day reiterating that the seat covers were “semi-custom”, and telling me I could either return them and pay a restocking fee or swap them for “full-custom” covers for an additional cost. I asked what the cost would be for the “full-custom” covers and did not receive a reply. I sent another email on 12/30/22 requesting pricing for the “full-custom” covers and the restocking fee for the return, but as of today I have still not received any response. I did also try to call, but when I request to speak to a customer service rep, the message is “All reps are busy. Please leave a message.” At this point, I would just get my money back for the purchase of the seat covers less the restocking fee. Also, when I purchased the dash cover, the one question asked was “Is there an instrument cluster?”. I indicated “no”, but they sent me the dash cover for an instrument cluster dash. Would love to return the dash cover, as well.

  

  Business response

  25/01/2023

  Hi ****,
  The customer contacted BBB and I gave her a call that same day.
  
  During our phone conversation, I let the customer know that we are here to help and that we can resolve her concerns. I did mention to her that if she was happy with our resolution if she would be okay with removing or updating her claim with BBB, she agreed and stated she would.
  
  She agreed to have us send the pricing for the upgrade to *********** so she could make a decision to proceed with that or a refund.
  
  She also let me know about her concerns with her Dash Cover. I asked her for photos so we could look into her concerns with the factory.
  
  Shortly after the phone call, I provided her with the pricing to upgrade.
  
  The next day, we received photos from her and she also let us know that she would like to proceed with a return for her seat covers and dash cover.
  
  We then sent the photos to DD and contacted the other factory for an RGA for the seat covers.
  
  When Dash Designs got back to us, they provided us with an RGA for the customer.
  
  Once we had both RGAs, we provided pre-paid return labels to the customer to return both products for a full refund.
  
  We have refunded the customer. We have not heard from the customer since, but she has sent the products back.

  Customer response

  26/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  19/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased seat covers for my car and they do not fit. The front seats cover will not go on over the seats, the seat covers cover the screens(monitors permanently on the back of the drivers seats). These are factory screens, vin and pictures where seat before order. The seat covers I received have no hole for the screens so I know these seat covers are the wrong. Because of the screens on my seats they designed differently than the stock ones and have more plastic. They know this and told me they would talk to designer. The mid row seat covers for the lower part of the seat do not fit right. The seat covers cover the safety hooks and the seat belts making it difficult to fasten seat beats for my children. This is a safety concern. The material is way to long for the seat and no way to fasten the straps. These mid row lower seats have a solid bottom and cannot push the straps on these seat covers through. These straps have no use? The seat covers do not have any pattern modification for the seat belt or the safety harness straps attachment spots so every time I use the seat beat I have to push the seat covers out of the way.... It is not easy to push in the seat belt. My 7 year cannot buckle herself in with this in place. I have not been able to use them at all in this condition. I feel they dragged me alone so I could no longer dispute this and now will not respond.

  

  Business response

  28/12/2022

  Hi there, 

   

  We have since been in touch with the customer to resolve the matter. We have offered a full refund for his order. This has been processed on our end. We have written confirmation from the customer that they will be closing the complaint. 

   

  Please let us know if you have any questions. 

  Customer response

  05/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Hopefully this was a one time mistake, I was unable to reach this company for 2 months, lots of emails and phone call messages. Not one response.

  I grew up in a family business and I have made many mistakes, this is one you should not repeat. It was not directly said but this got their attention.

  Thankyou BBB you have got results for me and will use you in the future.

  Sincerely,
  
  ****** *******

   

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We ordered our seat covers for a ******** **** * Class RV, seating of a ******** ******** driver/passenger, on Sept. 9, 2022. We were happy to receive them in a couple weeks. The material seemed great, and we were thrilled with our purchase. Then we went to install them. The passenger seat was not sewn completely, and the arm rest simply do not fit. I contacted ShearComfort and end of September. To date, I have 10 emails from them regarding the problems, almost all saying, "we are talking to the factory", and nothing is being done. Late October, in response to our correspondence, I was told and was sent a link to a video regarding how to install the seat coverings... it's on ******* and both my RV handman (over $100/hr) and I had already watched that... pardon my French, but "duh?". I'm telling them that the seat cushion for the passenger seat is completely not threaded (pic attached) and that the arm rests plain and simple can't begin to fit on, much less what the video shows on how to secure them. I told their service reps didn't resolve either issue and you continue to tell me you are "talking to the factory". I've heard enough at this point and asked if this has been escalated to management but have yet to hear back from them. I'm just asking for next steps. We're selling the RV and I need these seat coverings; as I said, the one product that does fit and is not in need of repair is excellent (driver's seat). I just want a real answer and next steps. Simple. I want them to send a new passenger seat or tell me how to return so they can fix (and pay shipping/fixing) and want arm rests that are made for my vehicle (per their request, we sent multiple pictures of our seats so they "would be sure" they were making the right ones). Thank you for anything that can happen by sending this review.

  

  Business response

  23/11/2022

  Hi *******,
  
   
  
  Please see information below:
  
   
  
  The customer contacted us regarding her concerns on October 14th.
  
   
  
  We forwarded the photos of her concerns to the factory the same day. We received a reply from the factory a few days later (October 17th)  asking to confirm the piece that was ripped.
  
  We reached out to the customer to confirm the piece the same day and received the response from her the next day (October 18th)
  
  On October 19th she had also emailed us following up that her armrests did not fit either. We emailed her for photos of the armrest installation/fit to verify the concerns.
  
  We received a reply from the customer regarding the armrests on October 20th with photos of the armrests laid out stating they do not even begin to fit. Which we also forwarded to the factory for review.
  
  The customer sent a follow up email on October 25th asking the status of the request. We then replied to her letting her know we are working on the request and awaiting a reply from the factory.
  
  On October 27th, the factory replied with additional armrest install tips and a video showing the armrest installation process, which we then provided to the customer.
  
  The customer replied to us on November 1st stating the video did not help. We let the factory know the customer was still not able to install the armrests as well as we followed up on the passenger cushion issue.
  
  We then had followed up with the factory as we had not heard from them on November 4th and let the customer know we are awaiting a reply from the factory.
  
  On November 7th we received a reply from the factory asking for field destroy photos of the affected pieces as per their replacement policy, so we could move forward with the replacements.
  
   
  
  On November 8th we received a reply from the customer who was not happy with the request to which we replied letting her know that the factory requires these images in order to move forward with replacements and that this would be the fastest route for replacements.
  
  On November 9th, we received a chargeback for the customers order. We opted to accept the chargeback without needing the seat covers returned.
  
   
  
  The customer replied to us letting us know “* ***** * ********* **** *** *** ***** * **** ******* *** **** **** **** ** **** ** * ****** ********** *** **** * ** ***** ****** **** ************ ** **** ****.”
  

  Customer response

  23/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

   

  PS - I was very happy with their resolution. I was selling the vehicle and didn't have another month. I believe their product that did work was exceptional. Thank you.

• Initial Complaint

  14/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered Seat Covers for ****** Rouge, Photos sent as they requested. Received seat covers and made wrong - unable to use due to the ****** Rouge "Seat Bib" - Shear Comfort claim the "bib" is removable - which it is NOT! Have asked for return paid label to return product as made wrong - for full refund and now communication has stopped. Emailed them once again and after Sept. 15 - I will reverse charge made on my credit card.

  

  Business response

  27/09/2022

  Please see email below of our response to this complaint. 

   

  HI ********
  
  I am writing you in response to the BBB complaint submitted by **** **********. I was not able to locate the complaint on our Complaint Hub which is why I am writing to you directly.
  
  We actively tried to help **** with her concerns. From the information and pictures provided by the customer, we confirmed with the designer that the customer needed to complete the installation in order for the seat covers to fit as expected. We provided written instructions as to how this could be accomplished by email. We also offered to alter the covers in order to make the installation process easier for the customer.
  
  Although we did try to resolve the customer’s concerns by offering installation help, the customer did not accept the assistance and requested to return.
  
  We have resolved this matter with the customer by authorizing a return for a full refund back to their credit card. We provided a prepaid label in order for the customer to not accrue any return shipping fees as well. She has also been refunded on our end.
  
  Please confirm that this email has been received and do let me know if you have any questions.
  
  Best,
  
  Madison M*******
  Operations Manager | ShearComfort Seat Covers Ltd.
  T: 1.800.663.7750 | E: ************************
  www.shearcomfort.com

  Customer response

  13/10/2022

  Hello:

  
  

  Per our phone conversation of this morning - - please note the complaint for:

  Shear Comfort Seat Covers 

  Case # ********

  
  

  has now been resolved and case can be closed - as full refund was received.

  
  

  Thank you for your help in this ...
  

  
  

  ** **** **********

  
  

  ******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩