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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          Telus

          View full profile

          This is a multi-location business.

          Find a Location

          Telus has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Telus

              100 510 W Georgia St Vancouver, BC V6B 0M3

            • Telus

              80 Wharncliffe Rd S London, ON N6J 2K1

            • Telus

              10020 100 St Edmonton, AB T5J 0N5

            • Telus

              810-201 Portage Ave. Winnipeg, MB R3B 3K6

            • Telus

              826 Yates St Victoria, BC V8W 2H9

            Headquarters
            100 510 W Georgia St, Vancouver, BC V6B 0M3
            BBB File Opened:
            1/4/1946
            Years in Business:
            146
            Business Started:
            1/1/1878
            Type of Entity:
            Corporation
            Business Management
            • Brian A. Canfield, Chairman
            • Darren Entwistle, President/CEO
            • Luke Miller, Manager
            Contact Information

            Customer Contact

            • Darren Entwistle, President/CEO
            • Amanda Holoien, Executive Client Relations Advisor
            • Darcie Nelson, Business Analyst
            • Heather Deighan, Escalations Manager
            • Jim Grey, Field Manager
            • Luke Miller, Manager
            Additional Contact Information

            Phone Numbers

            Additional Business Information
            Additional Info

            This BBB Business Profile for Telus includes the companies landline telephone and internet services. A report on Telus Mobility, including cellular services, is maintained by BBB serving Central Ontario.   

             

             

            Additional Info

            BBB has received information that this business’s name is being used by scammers. Please be cautious in responding to employment offers from Telus. Telus tells BBB that "Applicants can view and apply to any of our open positions on their career portal" and they "encourage the submitter to flag the original fraudulent posting with the Job Posting Site" in order for Telus to remove it.


            Please read BBB's tips to avoid job scams.

            Service Type
            Referral Assistance
            • CRTC Canadian Radio-Television & Telecommunications Commission
              530 580 Hornby St
              Vancouver BC V6C 3
              Phone Number: (604) 666-2111
              Fax Number: 819-994-0218
              https://crtc.gc.ca/eng/home-accueil.htm
            Social Media

            Alert

            See What BBB Reports On

            Alert

            In November 2022, BBB received a scam tracker report about a call coming from someone claiming to work for TELUS.  The consumer received a call about a Senior discount offer and was asked for debit card and driver's license information. TELUS does not ask customers for their full license number or debit card information; however, for verification purposes will ask for the PIN on the account that was set up by the client and if they cannot verify will ask for the last 3 digits of a driver's license to secure the account. If it is a new account, TELUS will require 2 pieces of identification.  Consumers receiving emails from [email protected] are advised to report it to [email protected].

            Contact Information

            100 510 W Georgia St

            Vancouver, BC V6B 0M3

            Visit Website
            (888) 811-2323

            Accreditation

            This business is not BBB Accredited

            Years in Business: 146

            BBB Rating

            C-

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.