Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Busters Towing has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBusters Towing

    Towing Company
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/4/2009

    Years in Business: 78

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Providing Dependable and Reliable service 24 Hours a day, Busters Towing is the premier towing company in Vancouver.

    Business Details

    Location of This Business
    455 Industrial Ave, Vancouver, BC V6A 2P8
    BBB File Opened:
    1/1/1954
    Years in Business:
    78
    Business Started:
    1/1/1946
    Business Incorporated:
    13/10/1998
    Accredited Since:
    9/4/2009
    Alternate Business Name
    • All Tech Transport Ltd.
    Business Management
    • Spencer Schrump, President/Director
    • Mary Schrump, Administrator
    • Peter A Shields, Director
    • Robert Lewis Shields, Director
    • Kyle Schrump, Manager of Operations
    Contact Information

    Principal

    • Spencer Schrump, President/Director
    • Mary Schrump, Administrator
    • Peter A Shields, Director
    • Robert Lewis Shields, Director

    Customer Contact

    • Kyle Schrump, Manager of Operations
    Additional Contact Information

    Fax Numbers

    • (604) 879-8181
      Primary Fax
    • (604) 872-0122
      Other Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Today, around 6 pm a Busters town #** was lifting my truck in the ************************ area.When I approached to the Driver because I was in my way back to the truck and I told him that it was my truck, the truck driver was trying to open the driver's side door with a hook to enter the vehicle.When I asked him why, he got nervous and didn't know how to give me an answer and just asked if it was my truck.I kept asking why he wanted to unlock and open the door but after several minutes avoiding my question he commented that he just wanted to block the steering wheel.(I have a complete room full of students, including the teacher as witnesses)I asked to pay the amount of the towing right there and he refused me because he mentioned that he did not have a terminal to charge me by card.I went with him in the truck to the office to pay the fees in the offices and when I entered the truck he hid the terminal in a compartment of the cabin.In the offices I asked to generate a complaint for the attempt to open the truck without authorization and they only told me to pay the fee and call on a 9-5pm schedule.When I go to my truck in the yard I checked my truck and it has a dent in the rear fender on the left side where they took my truck with the town, a very strong hit, but they only told me again in the office to call tomorrow.So basically I paid almost 200 dollars for a hit on my truck and almost got robbed, because if I hadn't gotten there the driver could open the door and steal my personal things that were inside (money, laptop)
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrew H

    1 star

    06/03/2024

    ******* Towed my uncles car WITH HIS DOG IN IT

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.