Business ProfileforShack Shine

As a loyal Shack Shine customer for Xmas lights for 5 years in S.Surrey, I can tell you that what transpired this pre holiday season was nothing short of absolutely unacceptable, totally disappointing & beyond stressful. To what should have been, the easiest part of Xmas. I booked beginning of Oct for light install on Nov 26th only to never receive the typical **nfirmation email that Ive received all years prior. To having to **ntinually call the franchise & head office to get a response & **nfirm that this appointment would actually happen. All the while like others mention, receiving a ton of marketing ************** asking me to book my apt soon ?????. Not only was I told in the 7 phone calls over 2 months that my apt was IN FACT booked. But that they were having issues with head office trying to poach clients with these marketing emails. Ya think?? And to just ignore. So I **ntinue to ask why I cannot, at minimum, get a **nfirm email to ensure my apt is in fact secured? To which I was told, they would check right away, they would get back to me, I would most definitely hear back from someone, etc etc. To which Im sure you can imagine, I never did. Even 2 days before apt, I called in a panic stating that I have always received a email & a text informing me to leave my light buckets out & make sure the boys can access the property fully for the install. Again, nothing, no resolve, no follow up, ***** All in all, the amount of times I chased this **mpany. The amount of people I spoke to in a 2 month period to **me to ANY type of resolution, was nothing short of ridiculous. NO customer should ever have to chase a **mpany for services, especially when they are paying top $. So I would say based off of my experience & all the others, save your time &peace, & go with one of the other COs in the area that are more than happy to provide excellent service to eliminate stress on holiday seasons. SS get your act together!! U built your ** off local business??