ComplaintsforThe Yoga Bar Yaletown
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was charged by Yoga Bar four months for monthly membership, 105CAD/month in September 2023, October 2023, December 2023 and January 2024, which they accepted was their mistake and agreed to do the refund month by month, 105CAD/month starting from February 2024, for four months. I got the first refund in February 2024, however in March I was told the refund couldn't go through the system and they stopped replying my inquiry (both text messages and emails) on the following three refunds.I just want to get the money they agreed to return to me back.Initial Complaint
22/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
March 5, 2023 at 6pm PT I purchased 3 months of yoga. Total $472.50 Between March 5th and March 16th, 2023 I did not attend any classes because I was ill and then my dog was severely injured.March 16th, 2023 at 5am PT I emailed asking for a refund because my dog was injured, her recovery would be lengthy and that I would be unable to come to classes for the foreseeable future.The studio emailed back that there is a 10 day "breathing period" and that my request and that I was past that.There is nowhere on the receipt about a 10 day breathing period or their policy on refunds.I have repeatedly asked for a refund.Business response
03/04/2023
It is a policy that we do not offer refunds past the 10 day cool down period following receipt of purchase. We do have this information available on our website for viewing and it has been available to read since Nov 28. The client purchased months after this policy was implemented. Because the client was surpassed the date of refund I did offer to extend her purchased services passed the expiry to allow her to use it when she is able to, as well as offered to transfer the pass to another student.Customer response
03/04/2023
Complaint: ********
I am rejecting this response because:Why would a consumer read a website when the information of the 10-day refund / aka "cooling period" policy was not:
1) Communicated / verbalized to me when purchasing or verbalizing / indicating the whereabouts of the policy on the website, and/or
2) Indicated on the receipt - which should have such information unless the vendor is utilizing trickery, and/or
3) Indicated on their booking app
Yoga is supposed to be about transparency, safety, integrity and compassion. Furthermore, I am not in the business of being yoga sales person and especially after this experience I cannot in good faith recommend this business as a safe and healthy place for yogi's to go.
It is noteworthy to mention that the during the 10 day "cooling period", I did not attend ANY classes and I requested a refund 5 hours after midnight on the 11th day (Again, it was not communicated to me that there was only a 10 day refund policy - almost all professional businesses have a 14 day policy). I explained that I was sick with the flu and that my dog suffered an injury requiring hospitalization and post treatment.
Additionally, I utilized the yoga bar app and there is no mention of 10 days cooling period policy on any of their pricing options. I have screenshots.
$500 is a lot of money to me. I purchased it for a service that I soon realized I was unable to use - and hadn't used - and humbly requested a refund. The aftermath of my dog's surgery has required home care + I am being unhoused in the near future which is why I could not "pause" my membership since I do not know when I'll be recieving my notice to end tenancy. I communicated this to the Yoga Bar. I am extremely suprised and saddened by their corporate, discompassionate and disingenuous policy excuse and I really could use that money right now.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.