Business ProfileforKal Tire

June 4, car to Kal Tire (KT) for inspection of brakes. Told needed front/rear pads/rotors, work done June 7. 2.5 weeks later, loud creep groan noise/vibration from passenger side, when stopped, letting off the brakes. Call KT July 3, request brakes check. July 6, mechanic drove, returned loose bolt/small stone, said car fixed. I Left, noise returned. Call KT/returned, said check brakes. Drove car, mechanic returned left front worn-out wheel bearing (WB). Offered discount, booked for July 9. Felt puzzled by this diagnoses, hoped to trust KT. July 8, dropped car day early to ********* they had time to properly diagnose. **** handed directly to Manager, said do not touch WB, taking to ***** for 2nd opinion, expressed hesitation over diagnosis, said check brakes over, do not touch/replace WB. Manager said IMPOSSIBLE for brakes to groan. Said he was mechanic and would look/convince/show me it was WB before doing work. July 9, call from KT, car done we replaced your WB. I replied I gave strict instruction, not to touch/replace WB. Told someone would call me back. When I was called back was told we have already done $900 worth of work on your car, do you not want to pay your bill? I replied, I am not disputing a bill, I said do not touch my WB. Then asked well do you still want to take to *****? do you want us to put it back? frustrated I hung up. I called back, was told they were putting my WB back into my car, refunding brakes, no longer doing business with me. July 13, vehicle to ***** for inspection of brakes/WB. ***** findings: Other shop incorrectly installed rear calipers.. ** dismissed concern over brakes, incorrectly installed, put my family at risk. Theft/fraud on their part doing work not need to get $600 from me. Ripping people off who try to trust them. Seeking reimbursement of my ***** bill as KT forced me to take my car to ***** for diagnostics and repair of their work.