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Complaint Details
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Initial Complaint
26/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Couple weeks ago (01/13/2023) I paid to get a records check. They rplied saying my photos did not work. No worries replied with new ones like it said to do. Couple days later i get another email saying I need to send photos. I replied saying I hope they had good security and it would be the last time im sending photos of me with my id. No word from them since. I have sent an email asking if the check was done... no reply. I sent an email saying I needed it done or a refund... no reply. I sent another email asking for a refund... no reply. So now I have sent an email demanding a refund, with a screenshot of the sent email with the info they asked for... no reply. * ***** ** *** ** *** ***** ****** **** ** *** *** ******** ********Business response
02/02/2023
After reviewing the case with our processing team it appears we have never received the required information from the applicant to process the check. Our last communication with the applicant on January 24th was left without a response and we then closed the case. I will ask our team to follow up with the applicant to work towards a resolution.
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Contact Information
300 - 1006 Fort St
Victoria, BC V8V 3K4
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.