Business ProfileforSimply Fun Childcare Center Inc.

Transitioning to a better fit: Our family's experience, our adventure with Simply Fun Childcare Center’s Inc. commenced with optimism but soon took a stressful turn. We enrolled our daughter at Simply Fun for a trial run to gauge if daycare would be a suitable environment for her. However, the cancellation process turned out to be anything but straightforward. During our interactions, certain remarks from staff members, notably Brenda, were unprofessional and disheartening. My spouse felt bullied and pressured, which hindered her from cancelling the services in a written formal manner. It was discouraging to encounter a rigid stance and lack of empathy when we were merely endeavoring to do what was best for our daughter. When we did manage to cancel, two months' fees and a deposit were withheld despite Levi not attending the center during that period ($1100 in charges). The financial obligations, which were not clearly outlined initially, became a point of contention and the resolution offered fell short of our expectations of fairness and professionalism, just threats of small claims court for just over $100. Additionally, we were perplexed to find that our fee for the final unattended month was increased. It took multiple emails and communications to rectify this charge, which added to the stress of the situation and further tarnished our view of the center's administrative handling.

Dear James, I hope this message finds you well. We sincerely regret that you had a less-ideal experience with Simply Fun Childcare Center's Inc., and we appreciate you taking the time to share your concerns. We take customer feedback seriously and would like to address each of your points in a thorough and transparent manner. 1. Trial Run: We understand that there was a misunderstanding regarding the trial run. Our records indicate that no request for a trial run was made upon registration, and we did not provide such a service. Our registration process is designed to be clear and transparent, with all necessary documents and communications provided to parents. Our expectation is that parents thoroughly read and understand the terms and conditions outlined in the contract before signing it. This is essential to ensure that both parties can work together harmoniously throughout the childcare period. 2. Withdrawal Notice: We do acknowledge that you provided a withdrawal notice on October 5th for your child's last day of attendance on October 31st. Our contract explicitly states that a notice period of at least 30 calendar days is required for withdrawal. Due to the violation of this policy, you are responsible for the November fee as well as forfeiting the deposit, as per the terms of the contract. 3. Support and Adjustment: During the time your child was in our care, our staff, including the teacher and the owner, made significant efforts to help your child adjust to the new environment. We offered suggestions and guidance to ensure a smooth transition for both the child and the parents. However, it is disappointing to note that the withdrawal notice was submitted without following the agreed-upon procedure. 4. Allegations of Bullying: We take allegations of unprofessional conduct very seriously, and we want to assure you that our center operates in strict compliance with the law. There is no evidence to support the claim of bullying, and we are prepared to take legal action to defend our reputation and integrity. We have maintained all communication records and messages related to this issue, in an effort to resolve the matter peacefully. We understand that this situation has caused frustration and inconvenience, and we take your feedback seriously. Our goal is always to provide a positive and supportive environment for children and their families. However, we have recently become aware of negative comments about our business on social media without any supporting evidence or proof. We take such matters very seriously and want to emphasize that we will not tolerate baseless accusations. We are committed to upholding our reputation and integrity, and we will take legal action promptly to address these concerns through the appropriate legal channels. Sincerely,