ComplaintsforCanadian Tire - Langford

• Initial Complaint

  21/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On June 7, 2023, I had an appointment at 12:00 with the automotive department at Canadian Tire - Langford for my 2016 Ford Escape. I chose this location as it is closest to my house, and my vehicle could potentially break down at any time. Between booking the appointment and arriving at the business, I had made contact with the dealership my vehicle came from (Campbell River). I was advised that it was more than likely a battery issue. Knowing this, it was the first thing I told the employee ****** who checked me in at CT. He then told me to come back in an hour / hour and a half. Upon arriving back at the dept, a different associate told me that my vehicle would no longer start (immediately after bringing it into the shop - seems odd?) and that the battery was visibly corroded and needed to be changed. I okayed this as I had already known this was the issue, and was advised the battery change would be ******** Even though they knew the battery was the issue, they took it upon themselves to do a ******* diagnostic (without asking me) to "make sure there weren't any other issues." I expressed my concern about the battery change then costing me ******* when we knew this was the issue. I was told, "Well, they're already doing the diagnostic, so you have to pay for it. Sorry." The most frustrating issue is that the only time CT contacted me throughout the process was when the car wouldn't start and asked me if they could do the battery change. Otherwise, I was told nothing, and am now out ******* for a simple battery swap that took 3 hours when I was told half that time. I will note, I reported this to their complaint department and was told I'd receive an email or call in a couple days. Two weeks passed with no response, so I called again and was told the business did not respond. This conversation triggered this complaint. I am seeking a refund for the ******* diagnostic that was needlessly done.

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  may 23th 2022I booked our car in to have the A/C refilled. My wife dropped of the car and was told by the manager it needed an inspection, recharge, and some valves changed. I was anticipating a ******* job later I was notified from her it was closer to ***** The manager said it would be ready in 2-3 and my wife said she was notified in an hour. To my displeasure she paid the ***** I called the store and spoke with the manager and he got me up to speed on the work performed, I mentioned how I was surprised and upset that the bill was that much and more or less caught off guard. His response was she signed and authorized the work. My wife picked me up from work and the A/C seemed to work okay to my knowledge. I am not a mechanic and didn’t notice any issues. Not even 24 hours later the next morning we go to drive the car and the ac no longer works, blows cold air and there is a strange noise coming from inside the engine. I go back to the location and make an appointment, the car gets dropped off and seen again on may the 24th and while speaking with the manger and getting an update over the phone he says the A/C compressor has failed, was quoted nearly **** for parts, labour and over ***** to fix this. Obviously this made me even more upset and I asked why I wasn’t notified of this before the work began or after it was “fixed” since they did say they inspected it I was told we can’t see into the future. And this happens all the time, also the car sat too long without using the ac Here I am I’m thinking if the car or the A/C parts were adequately inspected why weren’t we notified or advised of this before proceeding? Or did this fail because of the mechanics action or inaction. Or was the car even inspected and we were changed for the service meaning we didn’t actually have it inspected. After speaking with the service manager, emailed the store manager and corporate office. They refuse to issue me a refund, fix or take responsibility.

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