ComplaintsforIntegral Home Medical
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Complaint Details
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Initial Complaint
16/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Mar 27, 2023 10:13 a.m., J.B.wrote: I am still awaiting my refunds. Pls look into the matter On Mar 10, 2023, at 1:48 PM, [email protected] wrote: Hello again this is M.L.. I'm actually to be honest quite unaware of even what you are referring to from the BBB. We have a few different locations. I will be in touch if you want to refund that's fine. Our accounting office is based in Vancouver so I will have to talk to them and see what they can do for you I'm pretty sure they specifically issue cheques. But I will request an e-transfer. But just so you know we sell stairlifts on consignment with consignment parties once you pay a deposit the consignment party is paid out that's why it could be difficult to get a refund sometimes as the money has already exchanged hands. But I will work my magic and get you your money back sorry for your troubles. On Mar 10, 2023 1:25 p.m., J.B. wrote: It is just that I have read a very recent complaint on the Better Business Bureau on your company. It was not very appealing as I said that I hadn’t heard from you for several months for a fix to their broken chair. It was also stated that they have been told it was two years old and the company that produces them said it is closer to seven years old. I would think that a nine step length is not an unusual length. And don’t feel that if I should be charge for any such work! I want to very much for this to work but I feel a little uncertain at this point. On Mar 29, 2023, at 11:12 AM, [email protected] wrote: Good morning. As far as I'm aware was the cheque issued and mailed out. Please confirm your address I will check with accounting. On Mar 27, 2023 10:13 a.m., J.B. wrote: I am still awaiting my refunds. Pls look into the matter The above emails show what has transpired between the company and myself…..Still no reply or refunds!
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Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.