Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Dowell's Moving & Storage Ltd. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDowell's Moving & Storage Ltd.

            Moving Companies
            BBB accredited business

            Contact Information

            630 Esquimalt Rd

            Victoria, BC V9A 3L4

            Visit Website
            (250) 361-9866

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/6/2017

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            With over 90 years of experience in logistics, Dowell’s Moving Company & Storage provides moving, packing and shipping services. You can move freely to any area without worrying about how you will take possessions with you.  Serving the city of Victoria and all surrounding neighbourhoods across the Saanich Peninsula, including Langford, Oak Bay, Esquimalt, Colwood, Central Saanich, Sooke, Sidney and many others

            Products & Services

            Dowell's Moving & Storage offers local, long distance, office and international moving services, as well as packing and crating services and climate-controlled storage facilities.

            Business Details

            Location of This Business
            630 Esquimalt Rd, Victoria, BC V9A 3L4
            BBB File Opened:
            20/7/2005
            Years in Business:
            41
            Business Started:
            17/4/1983
            Business Incorporated:
            12/12/1994
            Accredited Since:
            12/6/2017
            Licensing Information:

            • WorkSafe coverage is active and in good standing.

            Type of Entity:
            Corporation
            Number of Employees:
            10
            Alternate Business Name
            • The Highland Worldwide Group Ltd
            Business Management
            • Gary McIntosh, Manager
            Contact Information

            Principal

            • Gary McIntosh, Manager

            Customer Contact

            • Gary McIntosh, Manager
            Additional Contact Information

            Fax Numbers

            • (250) 361-9766
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Oct 6th Dowell's Moving and Storage came and loaded my furniture. Some of my furniture was thrown on the truck with no protective wrapping. One of the movers kicked my leather loveseat twice to fit into a tight place. This one piece was damaged and noted during the delivering Oct 7th. Pictures were taken and I was told a following up call would happen. Nothing did. I called mid November to find out what were they going to do. A date was setup to pickup loveseat for repair Nov 24th. It is now December 19th and they still have not repaired my loveseat. I called again this morning and now have been told that they don't have anymore to repair it. Perhaps they will have more luck in January. I find this unacceptable. I am leaving the country on January 13th and do not have any confidence that this will be fixed. I do not want them to have my loveseat without having a confirmed date that this will be fixed. I do not have any confidence that my loveseat is remaining in decent shape being in their warehouse.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nell D

            16/08/2023

            Terrible experience with not one worker, but the second worker sent was just as unprofessional! The first insulted my husband for watching him unpack our living room items. He told my husband he should go find something to do. My husband called the F&E coordinator and asked them to remove the worker from the job. The worker went upstairs and put clothes into the closets without asking me which closet they went into. So now I have to redo it. Then when my husband came back after an hour, the worker was still there. ****** ***** **** the manager came a second time after my husband contacted F&E again. The next crew sent had one worker who was very unprofessional as well, rushing like he was in a frenzy, dropping our cutlery all over the floor and sounded like something smashed. I was putting the kitchen things away. Next he went to the basement and started dumping the things onto the floor from the boxes, again in a frenzy. I didn’t feel safe being in the basement with him tossing our belongings so I went upstairs and asked the other worker to help me unpack the washroom boxes which were blocking the tub. That worker was helpful. The other guy called him to the basement to help him. The bedrooms still weren’t finished being unpacked, which was more important than the basement. My husband came home and saw the worker tossing things in the basement and asked him to stop and leave. They left and got full pay for a half done job. The manager doesn’t have integrity, or care about how his workers do their work. He didn’t even introduce who he was and why he was there around 10am. All he cared about was making sure the paper work was signed before 12noon *** ***** ** ******* *** *** ******* **** ****** **** **** ** *** **** ** ** ******** ******** *** **** **** ********** ****** **** *** ****** *** ** ********* ** **** ****** **** *** ******* *** **** Learn from our terrible experience. *** * ***** **** **** * ***** ** ******* **** **** **** **** ******** **** ******** ******
            Read 1 More Customer Review

            Local BBB

            BBB serving Vancouver Island

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.