7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Amanda M
1 star25/06/2024
Buyer Beware! We bought a unit after paying the so-called fees to have it checked and serviced in April. The RV was not checked or serviced. After two, yes two camping trips, we have had multiple water and an awning issue. We paid for all the mandatory checks Galaxy requested to be done by them, which upon picking up the RV, was obviously not done. In fact, we left our unit for two weeks to have it serviced and cleaned, and nothing was completed. We figured that out fast when we got home (we are not from Victoria). If you want a brand-new unit as a fixer upper, please buy here! If you want what you actually paid for go elsewhere, it's not happening here. Oh, and once you buy it good luck reaching your salesman again. Please do not buy all of the extras. It’s a scam, feeling lost. Good luck to all future buyers!Review from Nikki R
1 star23/02/2024
They damaged my trailer and have not fixed it making no effort to help. They’ve been through four sales reps in eight months. They’ve fixed the trailer and then fixed it wrong and had to take it back and do it again when they returned it, it was flooded. The moisture was at 70 it was completely dirty on the inside like somebody had been sleeping in it, they gouged holes in the bathroom. They didn’t fix the things in the trailer they were supposed to fix, and they bashed it into the concrete in my driveway and destroyed my driveway and the trailer.Review from Philip H
1 star06/02/2024
Galaxy Motors would not return my, nor ICBC calls, until April 5/23. Galaxy Motors agreed to fix all damages, April 11/23, then returns my vehicle dirty, low on gas, new damage, and an additional 524 kms. ********* Galaxy Motors would not return my calls from Aug/23 - Dec.14/23. I sent an e-mail to Mr. Mark J., Director of Galaxy Motors, outlining these new issues. Dec. 14/23 Mr. Jimmy R. of Galaxy Motors calls and offers 1 tank of gas, and a detailing only to be done at Galaxy Motors, despite my reluctance. Dec.15/23 Mr. Jimmy R. would not return my call from Dec.15/23 and I did not hear from him until my e-mail to him on Jan.15/24. Mr. Jimmy R. states "I understand your hesitation to have the detail performed by Galaxy Motors but I am not willing to have you take it elsewhere for the work to be completed." Jan.15/24 Note: Galaxy Motors did not fix "fix light scratches tailgate" as mentioned on my purchase agreement. Despite my multiple calls. 16 months, numerous unreturned calls, and over 20 e-mails. Jan.26/24 Call from Ms. Amy J., Chief Administrative Officer (CAO) Galaxy Motors, from 1:59 pm to 2:04 pm. (approx.) Nothing resolved. Last e-mail received from Ms. Amy J., Jan.29/24. Nothing resolved. Ask yourself, is Galaxy Motors worth this much pain? Not to me.
Review from john l
1 star17/08/2023
13 months ago our daughter bought a Chev SUV. The price was good and its condition was very good. She also purchased the extended warranty *******. 3 weeks into ownership the engine troubles started. She has visited Galaxy in Nanaimo at least once a month and gets no satisfaction at all. *** ******** ***** ***** *** ***** **** ******* *** *** ***** *** *** ** ** ***** ** *** ******** **** ***** *** ****** ******** ****** ***** ***** ********* *** *********** *** ****** ***** ****** *** *** **** ********* **** ***** ****** *** ***** ***** ******* **** **** ********* **** *** ********** **** **** **** **** Galaxy just gives her the run around and is reluctant to rebuild the engine ****** ** ****** and the warranty company ignores all concerns *** **** **** ***** *** ******** ******** ******* ****** Be careful when you buy from Galaxy Motors Folks. **** * **********Review from Carolyn R
5 stars13/04/2022
Excellent customer service at every level. The service manager was accommodating on several issues and truly went out of his way to work within my timeframe. I particularly appreciate the detailing which comes with service. I had the car there two days in a row due to part availability and it was cleaned and vacuumed both times.Review from Michelle R
5 stars17/09/2021
Chris in the service department fully corrected a few issues which came to him from another location. His communication, detail and overall professionalism will make me a return customer. Thank you again!
Galaxy Motors Galaxy RV Response
20/09/2021
Thank you so much for your review Michelle!Review from David C
4 stars04/09/2021
I bought a Ford Escape on Saturday. On Monday it wouldn’t start as the battery was dead. I went back to the dealership, they tested the battery, replaced it at no cost, washed and vacuumed the vehicle, and sent me on my way. No fuss. No quibbles. Really excellent service. Based on this I will shop here again for sure. Thanks Galaxy.
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