Business ProfileforPremium Granite Works Inc.

We hired Premium to complete our kitchen renovation. On August 23, 2022 we paid a deposit of $15,000. In October, staff came to do final measurements and notified me their original calculations for the kitchen were off. A supplemental contract was created to honor the full renovation. An additional $3335 deposit was made on October 14, 2022. In both the original and supplemental contracts (attached) we were told that Premium would provide the demo of our old kitchen, design for the new space including our boot room, and the installation of shaker cabinets and quartz countertops. These cabinets would include soft close hinges, heavy duty hardware where discussed, mouldings, toe kicks, side panels and additional add ons; a lazy susan, custom hood fan, handles and much more. Demo began on February 7, 2023. A payment in the amount of $12,180 was paid. Installation of the new cabinet boxes began on 2/10. The cabinets were incorrect. Bill, the owner, called a few days later to personally assure me that Premium would reorder the correct cabinets. Countertops were installed. A final payment was made on March 1 in the amount of $4200. Since then, our family has been living in a partial kitchen. We have reached out to Bill, on the phone, via email and in person to determine when they will be back to complete the kitchen. In each instance, Bill and his staff have put me off, made excuses and placed blame in every direction. In April, I was told that cabinets would be there by May 18 and installed in June. In October, I was guaranteed the kitchen would be complete by the end of the month or my money back. In November, he wrote a personal guarantee with date or 40% of my money back. In December, Bill admitted that nothing was ordered to fix or complete the kitchen. He was working to get a line of credit to reimburse us so we could hire another shop to fix the mess Premuim made. I have attached a handful of emails, the original contracts and the handwritten personal guarantee.