Business ProfileforWinmar Kelowna

I had a flood at my house in April of 2021. Winmar did the emergecy work following the flood in April and May, during which time they manually lifted and moved our pool table away from the immediately affected area in the basement. The areas affected were the main floor and basement. We decided to do a cash payout and take care of the work ourselves and hiring our own contractors. The only work done in the basement shortly after the flood was the drywall work due to the fact there was drywall work to be done on the main floor of the house. After that, work in the basement (purchasing and installing the carpet) was put on the back burner, as the primary focus was to get the main living area done which was to be all vinyl plank so the kids and I could move back in to the house. Work in the basement commenced on Christmas, during which time I discovered that the slate had been cracked in several places in the pool table when I was cleaning the dust and balls off the top of it in preparation for it to be moved. I contacted the insurance company on January 1st, who then made SEVERAL attempts to contact the Winmar project manager. Those attempts were ignored. I checked in with the insurance company again and they tried once again several weeks later to contact the PM of Winmar. She finally responded and said it would take great force to do that kind of damage and they only moved it a few feet, and that they hadn't been in the house for a year (not true) and therefore would not take responsiblity for the damage. I emailed her back and let her know that it had not been a year and that with it being a basement, we left that work until last and had not done any work in there until December during which time I discovered the damage, and that I had several workers who could verify the table was where Winmar left it until then. I also forwarded her an email from a professional billiards establishment confirming moving a pool table the way Winmar did can do damage.