Business ProfileforAKC Floors

August 17, 2022, informed you that the flooring is starting to separate. After several failed attempts, you would book appointments then not show up, to have someone come to assess and fix the issue. December 13, 2022 you put duct tape on the flooring. While in our home you pointed out that an area needed to be sanded near the fridge to stop the separating in the flooring. Later in an email you proceeded to accuse that there is and I quote, evidence of past or current water damage to the floor. Once we can rule out a current leak we can then take steps to repair []. Therefore, I independently hired a plumbing company to evaluate dishwasher, they confirmed that the dishwasher was not leaking and the area was completely dry there was absolutely no water damage. The duct tape December 13 was not sufficient, More tape was not added to the area until on or after December 22.January 3, 2023 you and your installer arrived to repair the flooring. You verbally mentioned the need of sanding a high spot in front of the fridge, you dismissed any questions on work performed in my home. At this time you glued floor boards together.January 26 I informed you that the area is still not right, air pocket like area that you can visibly see move when walked. Did not respond to correspondence. May 8 sent you photos of where the flooring is now coming apart. June 7 without coming to our home to assess any flooring and I quote, after talking with rep for the flooring company, we have agreed that believe it is a site condition not material or labour related causing the repetitive problem in the same area of the house and that we suggest you hire a 3rd party professional flooring inspector to come out and evaluate the floor. I am confident he will have the same conclusion.July 24 certified professional flooring inspector concludes the cause for our continued flooring issues an installation issue.July 26 provided you report and request to correct the installation issue