ComplaintsforAdmira Properties Management
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Complaint Details
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Initial Complaint
05/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 20 June 2023 we booked online accommodation through **************** Condos to stay in ************* from 29 January 2024 to 3rd February 2024. A deposit was paid on 29 June 2023 for $2100CAD for Reservation ID ********. On 8 December we paid the balance of $5440CAD. We arrived in ******** and were sent to a different address which we queried and were told it was an upgrade. It wasn't - it was smaller, further from the slopes and of lower price. We advised that we wanted our original booking accommodation for which we had signed a contract. We were then eventually told it was not available. We were offered to stay in the one they had or find our own accommodation and that we would receive a full refund (there were 7 adults who all overheard this call).After numerous phone calls and a visit to the ***** $1000CAD was returned on 3rd February. We have requested numerous times for the balance and have had no response. We are still owed $6540CAD. Are you please able to assist us?Initial Complaint
07/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Sept 7 2021, I reserved à 4 bedrooms condo - Snowbird with Admira Property Management further to my discussion with Peter R****** for 3 nights starting on Jan. 27, 2022. At that time, my two sons and their family were to come with us for a ski journey. In early January, I informed Peter that one of my son could not make it. In mid-January, Peter contacted me to ask me if I would be willing to move to a 3 bedrooms condo - Mountain Star # 16. He told me that I would get a refund of $150 per night. I accepted. Before checking in, I asked Peter if I would still have the benefit of the late checkout, for which I had paid $100. On the day of our departure, I asked Peter when I would get my refund (3x150+100=$550 + taxes). He told me that he would process the paper in few days and that I would have the money back on my credit card in 7 to 10 days. On Feb. 10, I forwarded him an email asking him where he stand regarding my $550 + taxes refund. On Feb. 15, I called Peter and he told me that he would forward me the refund papers by the end of that day and that I would have the credit on my credit card in the next 5 days. Since that day, I have not received my refund and I do not receive any reply to the numerous voice messages that I left to Peter.Customer response
14/03/2022
Dear Mr. ****** ***,I wish to thank you for your extremely valuable assistance in bringing my dispute with Mr. Peter R****** to a very satisfactory resolution. I have just received my entire refund.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.