ComplaintsforMurray Chev Olds Cadillac Ltd. (Brandon)
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Complaint Details
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Initial Complaint
24/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Needed my 2012 Orlando Chev repaired, alternator problem. I Phoned Murray’s Chev Dealer on April 12th 2024, service department, I said I’m sure I need a new alternator for car, they said ok bring it in on Monday 15th & it will be FIXED BY THE END OF THE DAY, I ask them to check and make sure it was the alternator first, yes they said and we’ll keep you posted, they phoned me a couple of hours later, after dropping the car off & said yes it’s the alternator, but said it will take 2 to 3 weeks or longer to get the Part from USA & would I like to leave my car there. I said I’ll get back to you. I phoned around in Brandon, and to **** and **** said they could get a brand new part out of Calgary in 3 days. After that I went & picked up the car at Murray chev, and told them I can get a part in a few days, * ****** ** *********** ** ******* *** **** ** ********* *** *** ****. I had to pay $****** for a 15min alternator check and wouldn’t of brought my car there if it was going to take 3 weeks to maybe months for get the part. * ***** **** Doug ****** ***** *** *** **** **** ** ******** **** ******* * ******* ** **** * ***** ******* ** *** ************* ** agreed ** *** ***** ****** but wouldn’t return the ******, but offered a $*** cert for oil change at Murray’s, I said No, I’m not bringing my car back ** ** *********** ******* *********** *** ****** **** **** ****** ** *** ** * *** **** *********** I took my car and $****** alternator part to a ********* mechanic shop & part was installed for $****** taxes included, on April 19th 2024 Thank youBusiness response
25/04/2024
Yes I am aware of Sharon's complaint and can understand her frustrations.
If she will not accept the oil change offer i will offer her half her money back. We provided some value when we diagnosed her vehicles problem, at her request, and paid a technician to do so. If we were able to source a part we would have completed the work as promised but unfortunately we were not able to source an after market part in a timely fashion.
We have discussed this situation internally and will attempt to improve our procedures to source after market parts.
I will send a cheque to Sharon's address for $***** **** *** **** ******** *** ***********
Doug ******
General Manager
Customer response
25/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Sharon ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.