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ComplaintsforKLZ Roofing & Exteriors Ltd.
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Complaint Details
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Initial Complaint
18/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, I'd like to make a complaint a roofing company (KLZ Roofing & exterior Ltd. **** ********* *** ********* ****. I made full payment of $******* to Mr. Kirk Z******* on middle of November 2021 right after finishing the roof on our house at *** ********* *** ********* *** Right after the snow had melt on May, We found that two small area of our roof hadn't completed. So We sent him a picture to show him where the roof (2 small area hadn't completed by registered mail. But He didn't respond to our registered mail on June 2022. Two months later, We called him again to resolve this issue. He said " He will not go back to do the incomplete 2 small area of the roof above and close to the windows ". *** ***** *****, my wife and I decide to seek help from better business office to help us resolve this issue. *** ***** ******* ** *********** ********* ****** **** ****** ***** ****** *** ** *** ****** ***Business response
19/05/2023
This was an oversite on our part as we thought the repair had been completed. We take all complaints seriously and will do what needs to be done to complete any repairs necessary. We have been in contact with Phu. thank youInitial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company did work on my roof and never gave me a proper receipt for warranty after I paid in full. I've been trying to reach Kirk ******** the contractor in charge or the project but he isn't replying to me. I'll provide the bill payed for and hopefully BBB can help resolve this issue. It's not not good practice to not be providing receipts to paying customers.Business response
24/01/2022
Consumer Response /* (2000, 9, 2022/01/24) */ The issue has been resolved!
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Contact Information
Gonor, MB R1C 0B9
Business hours
Today,9:00 AM - 4:00 AM
MMonday | 7:30 AM - 5:00 AM |
---|---|
TTuesday | 7:30 AM - 5:00 AM |
WWednesday | 7:30 AM - 5:00 AM |
ThThursday | 7:30 AM - 5:00 AM |
FFriday | 7:30 AM - 5:00 AM |
SaSaturday | 9:00 AM - 4:00 AM |
SuSunday | 9:00 AM - 4:00 AM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.