ComplaintsforBlue Maxx Basement Systems
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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
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******** ** the 30 feet of basement crawlspace footing repair ******* *** Resisto didn’t adhere except in a few spots as no primer was used. The cold joint wasn’t sealed with mastic. The same employee installed the Risisto to the whole basement the same and didn’t seal the joints. The contract states all cracks and snap ties were to be patched. 2 cracks on the south wall were patched, cracks on the east, west, and front walls were not. The snap ties were not patched, when I asked the employee about the patching, he stated his boss said he didn’t have to patch them.
******** ** anchors show no sealant on them and depth they go into walls. They drilled holes for plastic anchors to hold insulation that went through the Rosisto and ***** ** negating any waterproofing. When water gets into those holes and freezes it will damage the foundation, as the holes are below grade.
All anchors should be removed and holes patched. The cold joints need mastic applied around the whole perimeter of the basement footing. Primer needs to be applied and new waterproofing membrane applied as per manufacturers specifications.
When jackhammering was done in the basement to install braces, they didn’t seal off the work area with tarps or poly or an exhaust fan. This resulted in concrete dust covering everything in the basement, they should be responsible for cleaning it up.
Since the waterproofing was not installed properly water comes into the basement causing black mold on wood plates of framed walls. Black mold needs to be cleaned st their cost. 4 boards with mold need to be replaced at their cost.
They can redo the waterproofing or pay for it to be done. If snap ties and cracks not done cost of it should be returned, as only cracks on south wall patched. East, west, front walls and snap ties weren’t done as contract says they sere patched and I was charged for. Cold joints have to be sealed for all basement. All below grade anchors need to be removed and holes patched.
All work needs to be inspected to ensure it is completed properly. I may have missed some of the work that needs to be completed, too many shortcuts were taken.
****** ******Business response
24/10/2022
Upon receiving this complaint, work to remedy this situation was already planned with homeowner for Fall 2022.
We attended site in August 2022 to remedy approx. 30’ of south wall. A plan was made to return to investigate/repair north/west side of building in Fall 2022.
As of October 19, our team is currently working on site to investigate/repair leaking areas of the wall as required.
We are committed to providing an appropriate remedy to leaking walls as per our warranty.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.