ComplaintsforWolverine Supplies

• Initial Complaint

  14/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hello I ordered a scope from Wolverine Supplies Jan 9/2023. It was shipped via ****** **** The last scan was January 13 and the parcel was redirected January 27 back to shipper. I never received my parcel and I’ve contacted Wolverine and they refused to give me a refund or a reshipment. Not good customer service ****** **** ******* ** * ***** the scope cost ****$$$ They will not take responsibility and I’ve cooperated with ****** **** fully

  Business response

  21/03/2023

  This situation has been rectified and the customer has been refunded. Wolverine Supplies had filed a claim with ****** **** and was awaiting ** to close the case and confirm that the parcel was indeed lost. 

  Once Wolverine Supplies received this confirmation a refund was issued to the customer as per our policies. 

• Initial Complaint

  13/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I paid a deposit toward a product upon being advised by the store owner that layaway was an available option. The store owner made no advisories about time limits for final payment and advised that I could make multiple payments over time. In his emails (and on the store website) he made no reference to any restocking fees or time limits for payments. He advised that he would order the product for me once the final payment was made. He is now claiming he has a right to charge a $300.00 restocking fee and keep any payments I've already made toward the product unless I pay the remaining balance by January 17. I was not made aware of any of this during the entire course of our email transactions. I have all the emails (*********************) and screenshots of his website which does not list any of the conditions he is now asserting.

  Business response

  14/01/2022

  Business Response /* (1000, 6, 2022/01/14) */ - Initial contact and request was sent July 15th, 2021. - Deposit placed and order created July 20th, 2021 - Second payment applied July 24th, 2021. - Third Payment discussed September 18th, 2021. No payment was sent. - January 9th, 2022. Request of cancellation of order. ( 173 days later ) Wolverine Supplies LAYAWAY TERMS - No interest if paid in full within 90 days (three months) - Minimum purchase of $1000.00 CAD is required to be eligible for layaway. - 20% deposit required on initial order - 20% payment after 30 days - 20% payment after 60 days - Balance due at 90 days. After 90 days we reserve the right to terminate the layaway and retain the deposit and payments if terms are not met and/or charge interest at our discretion. *We reserve the right to charge a 20% restocking fee on cancelled orders. We accept credit card or post dated cheques. If customer is waiting for PAL the payment terms still apply as we are still holding the item for 90 days. No interest will be paid to customer in any circumstances. If the consumer wishes they can complete the order and pay it in full by the deadline provided, or the payments can be applied to other product as in store credit. Alternatively the order will be cancelled and 20% restocking fee of the product being held for 173 days will be taken and remaining balance will be refunded. Consumer Response /* (3000, 8, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business owner failed to disclose the terms of the transaction at the initial point of contact when the sale was agreed to. His website continues to advise customers that he "will work with" them to achieve a satisfactory customer service experience. He ONLY advised of rules when I inquired about using the existing money I paid as a store credit several days ago. At no time during any of our original email communications or at any time during the several months between my initial engagement of his services and this complaint did he ever disclose any terms other than "I can work with you". ********************************************************************************************************************************* Business Response /* (1000, 14, 2022/01/31) */ Due to multi staff contracting Covid-19 we have been unable to complete this case until today 31/1/22. Our sincerest apologies. After review and investigation amongst staff and any party involved in the case, Wolverine has come to the agreement that if the consumer wishes to have a full refund this request can be completed. If the consumer wishes to complete this case and contact us we can issue the refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩