Business ProfileforFrank Motors Inc.

I had to have work done on my 1998 Beetle rear right brake caliper, which was dragging a bit. I figured it to be a *** ** *** hundred dollar job and had budgeted it for that. I left it there overnight Sunday to be serviced this Monday July 17 2023. Next day, I called at 11:29 and spoke with Kyle. He told me that the right caliper was corroded. That the guides were sticking and the piston was not retracting properly. I knew this already. He also told me that the left brake was marginal and the caliper should be replaced too. Because the guides or slides on the left side and the right were corroded, and may or may not be serviceable, he recommended replacing the mounts. He also recommended replacing the dust shields. This would add an extra ** dollars per side on top of the *** Kyle quoted me. I transport my 5 year old in this car, so safety is a concern, and maintain it mechanically to a high degree. $**** in the last 3 years for tires and many new parts underneath. I agreed to the work and price of *** plus the dust shields at ** dollars each, strictly for the safety of my son. The dust shields would be done at the same time as the calipers and mounts, at the minimal extra cost quoted of a about ** dollars. This is because the brakes would be all apart anyway an be part of that On July 18 I went to pay for my car and the bill was ******. Work not completed: I was told by Kyle that the dust shields would have been too much work and would maybe need the wheel bearings pulled to do it. He also informed me that the left dust shield was really rusted and that they had already cut it off. So the left rear brake and rotor is not protected from the elements and dust. This means that the brake and rotor will wear faster. We exchanged words over the incomplete work. He would not help me and he only argued. He said I needed the work, I agreed to it, it was not completed. This is not fair.