ComplaintsforKelly Secord Electric Ltd.
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Initial work order was to replace all bulbs in our very high living room ceiling along with other electrical work in our house. Work was completed December 14, 2022. Invoice **** for $**** was paid. Two days after the work was done one of the new ceiling lights burnt out. I contacted Mr. ****** and on February 10, 2023 the defective bulb was replaced. I then received an invoice****** for $*** plus taxes for the replacement of the defective bulb. I contacted Mr. ****** as I did not feel I should be financially responsible for replacement of a defective bulb he placed. He denied any responsibility. ** * ********* ** ** ********** I do not feel I should pay $*** plus taxes for replacement of a bulb that failed after 2 days and for which I just paid. Thank you.Business response
17/03/2023
The customer's name and address do appear in this response. If you need them removed, please let me know.
Heather ****** **** ***** *******
Customer response
22/03/2023
Complaint: ********
I am rejecting this response because:Firstly, I am not asking for charity. I asked and am asking Mr. ****** to exercise integrity and take responsibility for his work ***** ******. This is an issue of principle. I paid $**** for a job. A few days later part of that job failed. I was then billed another $*** to have the defective work redone. ****** ***** *** ******** ******* ** ** **** ** ********* ** **** ********
Secondly, I have at least 2 witnesses who will attest and sign a legal document if necessary indicating the very short time period after installation December 14, 2022 that the bulb burnt out. Mr ****** was contacted after the Christmas break as we had family visiting.
Thirdly, Mr. ****** has left me nothing to accept other than his defensiveness. He is offering no compromise, to which I would be open to discuss, or apology for his failed work.
Sincerely,
Blair ******Business response
24/03/2023
BBB Report March 2023
*** ***** ******* *** *******
Reply
Our workmanship did not fail. A bulb failed.
We brought two men, obtained a non-standard 12 foot ladder, a new bulb which we got from **********, and we replaced a bulb.
We charged a minimum service call.
Sincerely,
Heather ******
*** ***** ****** ******** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.