ComplaintsforSeal-Rite Foundation Repair & Drainage

• Initial Complaint

  23/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have done the basement work from Seal Rite Foundations Repair, ***** **** *** ** *** the water came back again on places where they waterproofed the 2 corners, plus on the floors where they did work on joints. They gave us 25 years warranty and they don't respect there warranty too. As they don't pick our calls neither they reply to our emails, text and what's app messages. We called various times, we send many emails, what's app, and text messages, none of them was replied. * **** ******** * ***** **** *** ******* *** **** ********** ** ******** * **** ******* *** ************** ******* ** *** **** * ******* ******* ************* 

  

  Business response

  29/09/2022

  ** ******** ** *** ********* ******* **** *** ****** ******** ****** ** ********* the following is the formal response of Seal-Rite Foundation Repair as it relates to the subject complaint filed by Mr. ***** ***** File No. *********

  Mr. ***** has filed a ***** *** ********** account of the events involving repairs associated with work originally performed by a previous contractor not referenced in his complaint details. Mr. Sunil ***** as completely misrepresented the details surrounding their project *** **** **** ******** ********** ** ***** ********* ******** 

  Seal-Rite Foundation Repair will be referring this matter to its legal counsel, however should the Better Business Bureau require any additional information pertaining to the above matter please do not hesitate to contact our office.

   

  Customer response

  03/10/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  *** ******* ** ************** ** **** They say I have filed a ***** *** misleading account of the events involving repairs associated with work originally performed by a previous contractor not referenced in his complaint details. This is not correct, *** ******** ******** ** the initial complaint was from the work done by Seal Rite Foundations Repair. I have not completely misrepresented the details surrounding the project *** **** *** **** *** ******** ********** ** *** ********* ******** 

  The fact is engineer has been present at the time we receive the flood at home. I showed him the place from where water was coming was repaired freshly by Seal-Rite Foundation Repair. As they have never acknowledge to my complaint neither they picked my call or answered the text,  emails and what's app messages. The company ****** ** ** stating that, I need to buy Xypex to treat by myself the floor where it was there responsibility to treat the floor in a manner so we don't get any sort of water issue. All my documents and pictures states very clearly their work. ** * ******* **** *** ************** *** **** *** ************* ******** They gave us 25 years warranty as a piece of paper and never returned our call to honour the warranty.

  Seal-Rite Foundation Repair says they will referring this matter to its legal counsel, however if I don't get a proper resolution to my complaint thru BBB. I will be filing a legal complaint against them* ** **** ***** ** ***** ** **** **** ** *** **** ** ******** ***** **** **** **** ***** ***** ** ** * **** ******** *** ********* ** ***** *** **** *** *** **** ******** *** *****************

  ** **** *** ******* * ******** ** ****** **** **** * **************** ******* ***** **** ***** **** ****** *** ******* ******* ** *** ******** ********** *** **** ***** ***** *** ** *** The money we paid was involved certain works and we expect the optimized results too.
  
  Sincerely,
  
  Sunil *****

  

  Business response

  17/10/2022

  **** ******** *** ******* * ********** ***** ******* ** *** ******* *********** ***** ******* ** ** ******* ** **** ********* ********** ****** ******* ********** **** ***** *** ******** ** * ********** ****** **** *** ***** *** ******* *** ****** ** ******** ** *** ****** ******** ****** ** *** ***** ********* *** *** ********* ********
  

  - The original repairs performed on Mr. ******* home was performed by ****** ************, a Winnipeg foundation repair company. 

  - Work performed by ****** ************ included structural repairs, complete exterior waterproofing as well as complete drainage remediation. 

  - The structural repairs performed by ****** ************ were executed without the required City of Winnipeg structural repair permits and did not meet City of Winnipeg

    building code requirements.

  - Seal-Rite Foundation Repair were contracted by Mr. ******* to perform structural repairs only, with the exception of two exterior minor spot repairs and the project was paid for with proceeds received by the homeowner through a title insurance claim.

  - Mr. ***** was advised of potential issues related to portions of the original repairs performed by ****** ************ that may result in future water issues.

  - Mr. ***** contacted ****** ************ and was declined warranty coverage because as he was told, "the warranty on their property had expired"

  - All work performed by Seal-Rite Foundation Repair was to correct inadequate structural repairs performed by ****** ************ as identified by an independent certified structural engineer.

  - All work performed by Seal-Rite Foundation Repair was done so with the required City of Winnipeg building permits and upon completion was inspected and passed by the City of Winnipeg permit and planning branch.

  - All work performed by Seal-Rite Foundation Repair was inspected and passed by the designing independent certified structural engineer.

  - Additional work was performed by Seal-Rite Foundation Repair at no charge to Mr. ******* to assist with what could prove to be future water issues, along with the application of decorative stone to improve the sad state the property was left in by the previous repair contractor.

   

  There are several other items that support Seal-Rite Foundation Repair's position as it relates to Mr. ******* ********** complaint. Mr. ***** has absolutely provided a ********** account in his complaint details, ***** ** *** **** ****** ** ** ******* ** **** * ***** warranty claim ******* ********* ********** ******* Mr. ***** has i* **** **** ******** *** ******** statements in his filed complaint and in the future should ******** ****** his words more carefully. Going forward Seal-Rite Foundation Repair has no intention of engaging in any further dialogue with with Mr. ***** as it related to this matter. ***** **** ***** ********** ********** ** *** ********* ********* ******** *** ******* ********* ******* *** ** ********* ** * ********** ******* ** ******* ******** ***** Seal-Rite Foundation Repair welcomes any legal challenge filed by this customer and Seal-Rite Foundation Repair will no longer respond to Mr. ******* claims in this forum. 

  ** ***** *** **** **** *** ***** ** ******** ****** ****** *** **** *** ******* ********* *** *** ******* ** ** ********************************** ** ** *****
  

  Sincerely,

   

  Dave ******

  Seal-Rite Foundation Repair

  ************

• Initial Complaint

  20/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Separate electrical outlet not installed for sump pump. Permit not pulled at the City of Winnipeg department. Leaking hose not replaced.

  

  Business response

  06/07/2022

  Business Response /* (1000, 5, 2022/06/21) */ Good Afternoon, I just received a better business bureau complaint filed by Ms. Andrea ******. We have tried reaching out to her on three separate occasions, 2 of those times asking to arrange a time to have our estimator meet with her to sort out any outstanding issues and have not received a response. Please note that we have been trying to rectify this issue but have been having a hard time receiving any communication on Andrea's end. Thank you. Sincerely, Jordana Seal-Rite Foundation Repair ************ Consumer Response /* (3000, 7, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I emailed Seal Rite for several weeks after I paid them with a cheque. I first contacted the BBB about 3 weeks ago and it was after that I finally received an email response that the manager was going to contact me with my concerns. I waited another week and did not have any contact from the manager so I filed a formal complaint. Meanwhile the last several weeks I contacted the city of Wpg permit department & was advised that no permit had been pulled for the sump pump installation at my address. This was confirmed by daily checking the city of Wpg permit site online. I dispute that the office administrator tried to contact me 3 times. It was only after the initial BBB contact a few weeks ago that I finally received a response. In that particular email I was advised that the manager would contact me. He did not until yesterday, June 21, when I spoke with him. I feel I should not have to wait several weeks for the job to be completed as per properly installing an electrical outlet for the sump pump & addressing another leaking pump hose. There was no follow up from the company for these issues. I know everyone is very busy but I shouldn't have to contact the BBB in order to get a response. Actually, I am sure the company knows that they have to put an outlet plug specific to the pump & contact the city of Wpg. I hope they do this for their customers as it is part of their job. I did not want to go to the BBB but I felt I had no choice. Business Response /* (4000, 12, 2022/07/05) */ One of our representatives met Andrea on site and tightened the discharge hose. If anything goes wrong with the hose Andrea knows to reach out and we will come back out to ensure everything is functioning properly. We have picked up any required documents from Andrea for the permit application which is being submitted today and once the permit has been issued we have arranged to have an electrician out to install an independent plug for the sump pit. We have been in touch with Andrea and will keep her in the loop as the permit process progresses. Sincerely, Dave ****** Seal-Rite Foundation Repair ************ Consumer Response /* (2000, 14, 2022/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) On Monday July 4, a worker from Seal Rite attended and tightened the outside pump hose. It was raining at the time so it was not possible to see if this corrected the issue but the worker advised to contact Seal Rite if the leak is still occurring. I signed the appropriate documents and look forward to the electrician attending to install the outlet.

• Initial Complaint

  14/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the Spring of 2021, my husband and I accepted a quote from Seal Rite foundation to complete some repair work ($********) that needed to be done on our foundation and paid a $**** deposit. We were told the work would be completed in the summer. In July we had not heard from Seal Rite, and contacted the company and were advised they would attend in August. August came and went and we did not hear from them. In September I called and was told they would be at our house the day after Thanksgiving, October 12th. They did not show up that day and when I spoke with the owner Dave he said they'd be there that week. I did let him know that if they did not show up we would be requesting our deposit back as we had been waiting all summer for the work to be completed and did not want to wait any longer. The crew did show up the next day, and the majority of the work was completed in a timely fashion. They did not backfill the entire amount as we were told the ground needed to settle, and they would be back in the spring to finish the job. This spring, we contacted the company and were told that we needed to wait for the ground to dry up. That was months ago. I have since emailed and tried to call and have not received a reply. We would really like to finish this project and do not want to wait another summer for this company to finish what they are obliged to in the contract. Any help you can offer is greatly appreciated.

  

  Business response

  01/01/1900

  Business Response /* (1000, 6, 2022/06/15) */ Hi Dan & Sarah, We completely understand your frustrations and would love to resolve this matter for you immediately. Seal-Rite takes great pride in providing great customer service and we would like to apologize for the oversight on our end this spring. It has been an extremely challenging start to the year with the unusual amounts of rain which has resulted in an extremely high volume of calls and emails. As much as we have been trying to get back to everyone and not miss anything, evidently this is something that we will have to work on improving on our end to ensure new and existing customers are well taken care of in a timely manner. We appreciate you bringing this to our attention and I have reached out via email a few times since yesterday as I would like to rectify this and have stone delivered to you by the end of the week. If there is anything else that we can do for you to show our appreciation that you trusted Seal-Rite with this project, please let me know as we would like to make this right. Sincerely, Seal-Rite Foundation Repair

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩