Customer ReviewsforAshley Furniture HomeStore

The customer service are rude. They don’t want to help you. Argumentative. They ****** my elder Dad off and now they won’t fix the problem. They tell me to phone the store, but the store won’t help me at all. So I phoned had Office. They can’t help me.. This is the worst company ever. * ****** **** **** ***** ** *** * ******* ******** ******* ** * **** ******. They don’t understand what I’m trying to say. *** * **** ** ***** ** **** ******* * ***** **** *** ** ***** ******** ** *******. It’s very frustrating. I never would’ve bought here. Had I known that this was gonna happen and I would’ve had these kind of problems.

Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************* or you can email us at ***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.

I purchased a table which was damaged due to the delivery people scratching the table on the street. I called and filed a complaint. Ashley Furniture ****** refused to send a new table. They wanted to touch up the table. I did not pay for a scratch and sent item. I have called many times and the issue has never been resolved from November 2023.

I am so sorry to hear of your experience.  If you could please email me at *********************, I will gladly see what I can do to help you.  

Ashley Furniture does not stand behind its products and has the worst customer service *********** First of all, they do not do exchanges on defective merchandise and all complaints must be done through the customer service department. The service representative (one in particular) was not very helpful or professional when we wanted to know the process to get the situation rectified. We were spoken to in a rude and derogatory manner on the numerous occasions that we called to file a complaint about a bedroom set that retailed for over $****. All we want is a repair on a bedside table or a straight exchange which would be more preferable as the table has more than one issue. We submitted all of the requested information as well as photos and a video but were surprised to hear back almost immediately that they saw nothing wrong with the product and closed the ticket for the complaint. We involved our credit card company to delay the payment until our complaint was dealt with in a good faith manner. The best thing to do is get your credit card company involved. This is what we did and it took awhile but the defective furniture was replaced. **** **** *** ******

I do apologize for the experience you had with your furniture.  If you could please email me the name and phone number associated with the account I would gladly look into it for you.  My email address is *********************.  

** * ***** **** **** * ***** * ****** I was worried about whether a sectional would work for my small space due to the chaise and was reassured at the store that I would be able to exchange it if it wasn't satisfactory. With this in mind I placed the order. The item was delivered with leaking foam and exposed wood (this should have been my flag to not proceed). I was advised to offer them a chance to make repairs before deciding if I would return/exchange it. This whole time I was unable to use the couch. Once it was finally fixed, we tested it and determined the angle and true depth of the material was not suitable. This was completely impossible to determine prior to the repairs (which took 2 visits and over 3 weeks to complete) When I called to request an exchange or some assistance in switching the furniture I was informed that I gave up the right because I gave them the opportunity to repair the couch. **** * **** ** * ******** *** ***** ***** **** ***** **** **** ** *** ** *** ************* *** ***** *** * *** **** ********** If the item is not delivered in the promised state, return immediately and get a refund!! Terrible service and total lack of acknowledgement of any error on their part **** **** **** ***** ****** 

Hello,

Thank you for contacting us.

Unfortunately, we are not able to authorize a return on your purchase as requests of this nature need to be requested within 48 hours of receipt of the product.

Here is our return section for the terms of the sale

CANCELLATIONS AND RETURNS
You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase (furniture, appliances, and mattresses). After 48 hours you can reselect your product any time prior to possession without penalty or request a refund with a 10% administration fee. Appliances and mattresses cannot be returned or exchanged once the product is in the home. Once you have taken possession and you are not happy with your furniture purchase, you can within 48 hours of possession re-select with a 10% restocking fee or return the product with a 25% restocking fee. All furniture must be received in our distribution center within 7 days of possession. Any Product Protection Plan Care Kits will be refunded if un-opened package is returned to our store. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7-10 business days).

If there is a service related concern on the unit, please let us know and we will be more than happy to look into it for you.

We stand behind the products we sell and provide in-home and in-shop warranty service for our customers. If you encounter any difficulties during the Manufacturer’s Warranty or Product Protection Extended Service Plan Warranty periods, please call us right away at *************** Our service teams will inspect and repair the product. If for some reason we’re unable to make a repair, an exchange or re-selection may be requested from the manufacturer or warranty provider, at their discretion.

Bought a couch and a chair from Ashley Furniture. Paid for the White Glove treatment. Didn't get it. They dirtied our carpet mat in front of our door. A door that we don't use. We only let them use it to deliver the furniture in the house. I said wiping their feet outside they wiped it all over my rug and walked in on the carpet with their dirty shoes. They're supposed to take your shoes off that's what called The White Glove treatment and we didn't get it. Put a claim in and they said because of the mat was by the door and they took the claim away. ******* **** * *** *** ** *** ***** *** *** ******** *** *** ****** really terrible and they didn't take all the old furniture they were supposed to do * ******** ********* ******** ** *******