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ComplaintsforRob's Painting And Home Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had a leak in our bathroom which led us to a entire bathroom renovation. Rob did the renovation but never fixed the leak which has obviously led to more damage which was visible within 7 months after the renovation. When contacting Rob he got rude and starting demeaning us personally and the amount of money we spent on the renovation. He does not guarantee his work and said the repair was up to us. Totally unprofessional and a rude person to deal with.Business response
05/12/2023
The leak he is referring to is from a exhaust fan I never installed, he had it installed prior to my work and had noticed a attic moister drip coming trough the vent cover one day when i was there, so probably high humidity in his attic certain times of the year dripping down between the the little partition wall had causes little bubbles in the drywall, seen a similar problem before, sometimes moister stains on the ceiling, but in his case I presume its getting in the wall, I am not a rude person, but if your rude to me like he was, I may be rude right back.. I did tell him I would check it out when I had time.. but never heard back from him..
Customer response
05/12/2023
Complaint: ********
I am rejecting this response because:This is the first I've heard about an exhaust fan leak which makes no sense. The leak was there in the same spot before we even had an exhaust fan installed. The original bathroom never had a exhaust fan *** ******** *** *** ******** ** **** *** **** **** ******* Now we have the same leak in the same spot ruining our new bathroom. If he knew this was an issue why was in never brought to our attention? His first response was "looks like its getting wet on the surface" and not his problem.
Just more excuses **** * ***** **********. If he says he's going to come by and never does am I suppose to keep asking and getting treated poorly and rude too over and over?
*** ******* ** *** *** ******** **** *** *** ** *** ******** *** ****** *** ******* *** *** ********** *** *** ** *** ********** ***** ** ****** ** ** ** ******* *** ******* **** ***** *** *** ***** ******* *******
Sincerely,
Lance *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.