ComplaintsforWinnipeg Pure Locksmith inc

• Initial Complaint

  16/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  August 16, 2022. Today, I was locked out of my car in Winnipeg, too far from home to get the spare at home. I searched for an automotive locksmith service. I found Winnipeg Pure Locksmith inc., they advertised "15$ Locksmith -15 Min Response - Locked Out Of Your Car " and "$15 Locksmith - 15min response - Cheapest Mobile Locksmith" I thought, great! I called, spoke to an employee was told someone would be there in 15-25min due to it being near rush hour it took about 40/45min. Understandable. The person eventually gets my door unlocked, I go to pay and was charged 10 times the price they advertised ($156.80 with taxes). I was forced to pay, I wasn't given the option to bill. I only had my debit card on me. I would like to be refunded the difference in price. This business had no other prices listed on on their website regarding the automotive locksmith service, the employee/dispatcher never gave me any other price. I was completely blind sided. Had I known that was what I would be charged, I likely would've gone with one of their competitors. *** ******* **** *** ******* **** ***** * ** *** ******** ** * ********* **** ** **** ** **** * *** **** ****** **** *** *** **** **********. I understand service cost money, but I believe businesses need to be transparent in their prices and upfront and honest about them, *** ****** ** **** ********* ** ****** ******* ***** ******** ****** ******** ********* ** ******* ** *** ******** ******* ********* ********* ******** *** *** ************** ******* ** ***** ******* *** ** ********

  Business response

  12/09/2022

  We are advertising $15 service call and this is what we charge we advertising 15 minutes responding time because usually we getting to the customer in 15 minutes however there is traffic sometimes accidents in the city and we take a little bit more time unfortunately this is not a reason for a refund if you have any questions please don’t hesitate to call us thanks.

  
  

  Customer response

  15/09/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  The advertising is ************* misleading for customers and on top of that the employee did not get there for about 45 minutes. No where on your site does it state any other price or any additional charges. Never during the phone call to your staff was any other price or charges even mentioned. *** **** **** ****** ****** I would appreciate a refund for the additional charges added after the $15 I was told the price was *** * ***** ** ***** ** * **** **** *** **** **** ** **** *** ****** ***** ** ** ***** ********* ******** * *** *** ** ******* * ** *** *** ***** ** **** **** ****** ***** ****
  
  Sincerely,
  
  Samantha *******

  Business response

  16/09/2022

   

  We apologize for your unpleasant feeling, but when there are traffic jams it is out of our control, $15 is a charge for the arrival of the technician who does not even predict the fuel, it exists in all companies and our price is the lowest, the technician checks what exactly needs to be done and tells how much the work will cost.

   

  Thank you 

  Have a good day 

• Initial Complaint

  12/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ***************************************************************************************************** I called the company and they came the next day, but the guy who came did a very rushed and ugly job. He had to return a second time and still didn't fix the problems, another guy was sent out a third time. He couldn't repair the damages, the door was cut into. The owner literally argued with me over the phone until he finally Face Timed me and he seen the damages. He refunded $200 of the $560, I was over charged and the work was horrible. ********************************************************************************************************************************************************************************************* I want a full refund, as I now have to get all these repairs done *****************************

  Business response

  12/05/2022

  Business Response /* (1000, 8, 2022/04/30) */ Hello, we already provided the client with 200$ refund, as he mentioned,****************************************************** We worked on 4 doors not just 1 door, and we refunded the client sum that is bigger than 1 door refund because of the technician's words. The client was not overcharged because as already mentioned the 560$ its the sum for 4 doors, not for one therefore we won't refund the client for whole sum. The technician arrived and told the client before proceeding that the door needs to be changed, but if the client wants to fix it-it will not be pretty, the customer agreed to it. We provided the costumer with the price as well before starting the labour, and the client agreed to it. We fixed 4 doors and we sent multiple times technicians to see if the problem that the client described to the representative was from our side, but we fixed the door the best we could due to its condition so there was nothing we can do about it, as mentioned before the door was already not in a good condition. The owner of the company was contacted numerous times, and he explained the client everything. The client and the clients family contacted multiple times the company, saying that we overcharged the client ****************************************************************************************************************************************************************************************** Then they said that they cannot insure the house because we damaged their door. Afterwards they said that the technician was rude to them-and they want a refund. We care about costumer experience so we refunded 200$ because of the technician's words, and the company owner fired him as well for that. Consumer Response /* (3000, 10, 2022/05/09) */ All 4 doors are not repaired, why doesn't the owner come and see for himself. If they couldn't do the repairs, then they should have said no. He only told me one door needed to repaired, it's not right that nothing is fixed. Ryan ****** Business Response /* (4000, 12, 2022/05/11) */ The information you provided is incorrect- we have phone call recordings where you said that there's problem only with one door. Different technician's were send multiple times only regarding the one door that you were talking about in the beginning and nothing was ever mentioned regarding the other 3 doors.

• Initial Complaint

  23/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company was paid 250$ to cut and program a key for my vehicle. during the interaction on February 9th 2022 with employee ********* who cut two keys neither of which he was able to program to my car. After taking my money and stating that he couldn't program the keys due to a problem with the cars computer, was sent away and told that before they can program the keys I need to go to the dealership first to get the car computer fixed before they can finish programing. I took the situation to my mechanic and told him, he said he would have his locksmith look at it and see if he would be able to program them. The locksmith and my mechanic were able to program both of the keys they had given to me as is proving there was nothing wrong with the cars computer. Winnipeg pure locksmith was contacted several times between the first interaction and when their boss was back in the country (customer service stated he was out of the country until the 22nd and couldn't discuss anything about a refund until he's back) every interaction was with the customer service rep. until getting a hold of the manager on February 23rd. The manager said they wouldn't refund us the 250$ the best they could do was 15% then 80$. They are still refusing to pay the programing fee that we had to pay someone else to do when they said they couldn't. During a call today the customer service representative rudely hung up on me after requesting to speak to the manager several times, ***********************************************************************************************************************. ********************************************************************************************************* The manager told us that he wouldn't pay us the refund because he said it was considered unforeseen circumstance. Let me reiterate that the problem they stated was with my cars computer was nonexistent so the problem they had programming the keys was on them.

  Business response

  04/05/2022

  Business Response /* (1000, 10, 2022/03/17) */ We are sorry that you feel that way. However, you contacted the representative numerous times as well as the owner of the company .Your complaint is inaccurate: The client came to us and the technician cut the client 1 key, whilst the programming machine was not able to connect to the client's computer in his vehicle. Therefore, the technician cut another key for the client, on the company's expense-free of charge, in order to make sure that the problem was not in the keys. The client ended-up with 2 keys instead of one. The technician told the client to go to a dealership in order to check the vehicle computer, but instead he called another locksmith, and we do not know exactly what the locksmith did, but the exact same locksmith used our company keys and programmed them. The client asked for a refund for the programming that was done by another locksmith. Our company offered the client a refund for one key programming, because the second key was given to the client free of charge. As a result, currently the client has 2 working keys for his vehicle. It is illogical for our company to refund the client for 2 keys that he had programmed somewhere else, and he paid the company only for 1 key. ***************************************************************** Consumer Response /* (3000, 12, 2022/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They state that the claim we made is inaccurate. there response states that they cut a key free of charge but still charged us 250 dollars. willing to give us back only 80$ which frankly is a joke. we took it to get the computer checked out like they told us too and in fact there was nothing wrong with the cars computer so the fact that the keys could not be programmed is on them. they were easily programmed just the way they were by a another company. we in fact did not start by calling another locksmith, as you state. we had taken the advice to get the computer checked out and when we found out that NOTHING was wrong with it and that it was just your company that couldn't program them we had someone else do it. It is completely logical to ask for you to pay for the programming that you should have been able to provide but couldn't. Yes we have two working keys but no thanks to your help. Lets not forget the unwillingness to provide assistance from your costumer service representative. She was contacted multiple times because she was not willing to pass the phone to the manager. AGAIN, i request that the company pays for the 180 fee we were charged to program the keys. Along with an apology from your costumer service representative. Business Response /* (4000, 14, 2022/04/06) */ We charged 250$ for making 1 key,programming and labour; we offered 80$ refund for programming since the programming did not succeed due to client computer problem. In addition, we don't know what other locksmith did with the client's computer that he was able to program our keys,but still the facts remain the same-the keys was made and they are working; refund for our programming was offered; therefore, we do not need to refund the sum for making the keys nor provide refund for something we didn't charge or did.( and let's not forget the fact that a second key was given for free). The owner of the company was contacted multiple times-as stated before. Again, we Ofer 80$ refund for programming that was not successful due to clients computer.

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